SmugMug Help - Proof and Retouch

First tip: BE SURE to upload a file with large enough resolution (pixel dimensions) to support the largest size print you wish to sell. Here are our resolution minimums.

Second tip: THE ONLY WAY it works is if you use REPLACE PHOTO when you're ready to replace the original file with your new one. Read the help section carefully

Third tip: For proofs, you can upload your files fairly well smashed. Many of you pros shoot RAW + JPG. That's fine, upload the JPGs. Smash 'em, too. Here's a gallery with some examples from three Canon Cameras, at four different resolutions: http://www.smugmug.com/gallery/1972139

These files were all converted from RAW, at different sizes. Of course, this is all easy to do in batch mode if you do not shoot RAW+JPG. All the photos were saved at Photoshop JPG-7 (Yes, 7).

5D, 12 megapixel file, 1.3mb
5D, 6 megapixel file, 764kb
5D, 3 megapixel file, 440kb
5D, 1.5megapixel file, 312kb

1Ds Mark II, 16 megapixel file, 1.2Mb
1Ds Mark II, 6 megapixel file, 332kb
1Ds Mark II, 3 megapixel file, 540kb
1Ds Mark II, 1.5 megapixel file, 252kb
20D, 8 megapixel file, 1Mb
20D, 6 megapixel file, 828kb
20D, 3 megapixel file, 484kb
20D, 1.5 megapixel file, 348kb



Fourth tip: NOW, with the new ability in your pro sales page, your customers can buy, and crop or not crop as they choose. Upon notification of order, you, go into CP during the proof-delay period, view the order. You can reupload exact same file size and resolution, with color changes. Or, you can also reupload a new photo with much higher resolution if you wish. You must then see the new crop lines on the newly replaced photo, the crop would be off, so you MUST go to "adjust crop" and crop back to taste.

Fifth tip: Here's a sample real-live workflow :) http://www.dgrin.com/showthread.php?t=47687

EDIT, UPDATE: When YOU are logged in, order from proof delay, and the orders go right to print - even if there is proof delay on the gallery. As it should be!

It would be really nice if there was an option to hold the order until flagged to ship instead of just the time delay. I see this biting some of us who go on vacations/photo shoots and don't have access to the Internet and/or our originals for an extended number of days...

Originally Posted by BeachBill It would be really nice if there was an option to hold the order until flagged to ship instead of just the time delay. I see this biting some of us who go on vacations/photo shoots and don't have access to the Internet and/or our originals for an extended number of days...

It would be nice, but customers don't want to wait that long. You can turn off ordering while you are away, or take a laptop and check your email :) I prefer the latter.

Originally Posted by Andy First tip: BE SURE to upload a file with large enough resolution (pixel dimensions) to support the largest size print you wish to sell.

Hmmm-- I have a dilemna with this new feature.

If I size and optimize for the web (specifically the smugmug galleries-- 72 ppi, 450 pixels tall for verticals) so the photos look the best to viewers yet still small to discourage theft, then people can't order large size photos (even using proof delay). But if I post the large high res files (unretouced but still large enough to print)-- then the photos look weird and pixelated to website visitors.

I realize smugmug has to have the large file in case the pro doesn't upload a replacement (and you'd be stuck giving a refund)-- but I want my cake and want to eat it too!

Is there a way to set the proof delay to allow print orders on any size I specify off a file that is optimized ONLY for web display (72 ppi, 450 pixels tall)? I know I'll have to replace this file before the print order is processed.

That's how I originally thought this feature worked... but testing it out, I'm finding that's not the case.

I do not upload any of my files at the full resolution. I run them through i_view 32 before uploading them. So if I missed a deadline...they would get a file that was lower resolution and has a copyright statement right in the middle. Is smugmug requiring a specific size file to be uploaded to be able to use the proof delay?

Maybe I missed this...but is there a way to get an email for what has been ordered and fill the order yourself?

Thanks
Barry

Originally Posted by alixmiles I do not upload any of my files at the full resolution. I run them through i_view 32 before uploading them. So if I missed a deadline...they would get a file that was lower resolution and has a copyright statement right in the middle. Is smugmug requiring a specific size file to be uploaded to be able to use the proof delay?

Has to be as large as the minimum resolution for the largest size you'll print:
http://blogs.smugmug.com/pros/2006/0...t-resolutions/
[/quote]
Maybe I missed this...but is there a way to get an email for what has been ordered and fill the order yourself?[/QUOTE]

No, I'm afraid not, sorry.

How would this work:

(Because I'm doing this for friends for cheap, I want to make this easy on myself - hence this mode of working.)

• I upload an image that is the highest resolution I can at a ratio of 4x6
• They want an 8x10 so that's what they order
• They crop their 8x10 how they think is "best", but after talking to me, I suggest something else
• I have 3 day proofing turned on.
• Can I recrop the image to 8x10, reupload it (replace photo) and will the image be printed how I uploaded last? Or will it crop some strange way because of how they told it to crop?

Just trying to make things confusing! Did it work?

Thanks!

Originally Posted by photogmomma Or will it crop some strange way because of how they told it to crop?[ Thanks!

Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

Originally Posted by Andy Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

Bummer! LOL! But that's cool (and the answer I expected).

The proof delay is so awesome that I certainly can't complain!

Originally Posted by Andy Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

Andy (or anyone else that knows the answer),

I have a couple of questions relating to this:

(1) Regarding the above, if we have the delayed printing option turned on will we be able to see what the crop request looks like from our customers? This has been a problem with my customers in the past and I always ask them later if they cropped the photo (some have and most do not), but I didn't know unless I asked them.

(2) Is there a way to turn on this delayed printing option for all of my galleries or do I need to go back to each and every one of them to turn it on?

Thanks in advance and I hope things are going well.

Best regards,
Fred

Originally Posted by Techman1 Andy (or anyone else that knows the answer), I have a couple of questions relating to this: (1) Regarding the above, if we have the delayed printing option turned on will we be able to see what the crop request looks like from our customers? This has been a problem with my customers in the past and I always ask them later if they cropped the photo (some have and most do not), but I didn't know unless I asked them.

No, we don't have this abilty. I've asked, not sure if it can or will be done. Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.

(2) Is there a way to turn on this delayed printing option for all of my galleries or do I need to go back to each and every one of them to turn it on?

Gallery by gallery only - but you can make a template and then just apply that template
http://www.smugmug.com/help/picture-storage

Andy,

Thanks for the SUPER QUICK reply (as always)! Not what I wanted to hear, but at least I know.

The first issue is real important and I'm glad that you already asked. Hopefully the development team will be able to come up with a way to show us the cropping selected on an image (or even if it was done or not).

Maybe even give us the ability to turn off cropping when we have setup delayed printing. This would give us the ability to crop the image when we upload it back to the server.

The second issue is just a hassle, but not a major deal.

Thanks again for helping all of us!

Best regards,
Fred

is the replace feature even working? Call me crazy, but I've been trying to upload a ~3MB file for like an hour. I orinignially thought it was the file size when I was trying to get an ~11MB file uploaded last night. I reduce the resolution one notch to like 8MB and it completed. Now im having the same issues with a super small file. I tried from my 10Mbps/1.5Mbps cable connection at home, and even VPN'd into work and tried from their Qwest T1. The upload seems to finish, then the website goes white and the picture does not appear to change. Anyone else experience this issue? I've tried using both firefox 1.5.0.6 and IE 6.

Originally Posted by sirsloop is the replace feature even working? Call me crazy, but I've been trying to upload a ~3MB file for like an hour. I orinignially thought it was the file size when I was trying to get an ~11MB file uploaded last night. I reduce the resolution one notch to like 8MB and it completed. Now im having the same issues with a super small file. I tried from my 10Mbps/1.5Mbps cable connection at home, and even VPN'd into work and tried from their Qwest T1. The upload seems to finish, then the website goes white and the picture does not appear to change. Anyone else experience this issue? I've tried using both firefox 1.5.0.6 and IE 6.

It's working here for me. Email me a LINK to the new file (upload it normally to a temporary gallery) ATTN: Andy help@smugmug.com and I'll see if I can get it done for you.

I've said it before, but this feature is fantastic. It's the biggest time-saver and really is great. I love that I only have to do my final retouching on the images someone actually orders.

One idea though-- would it be possible to list the file name on the replace photo page? There's the thumbnail, but a file name would make it easier to make sure I was replacing that exact photo since sometimes thumbs can look similar. Just a suggestion to improve an already great feature.

Originally Posted by dogwood I've said it before, but this feature is fantastic. It's the biggest time-saver and really is great. I love that I only have to do my final retouching on the images someone actually orders. One idea though-- would it be possible to list the file name on the replace photo page? There's the thumbnail, but a file name would make it easier to make sure I was replacing that exact photo since sometimes thumbs can look similar. Just a suggestion to improve an already great feature.

Thanks for the feature request, Pete!

Originally Posted by Andy Thanks for the feature request, Pete!

FYI Andy, I proofed a bunch of shots last night and the replace feature seems to be behaving

>>Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.<<

Yikes! I upload in original aspect ratio and have edited to the purchase size's aspect ratio and MUST continue to do so, how else would I optimize an image. Suppose I would have heard by now if someone had cropped, with last month's orders all done delayed-print...I **highly** favor turning off the crop option for delayed prints.

Originally Posted by lynnesite >>Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.<< Yikes! I upload in original aspect ratio and have edited to the purchase size's aspect ratio and MUST continue to do so, how else would I optimize an image. Suppose I would have heard by now if someone had cropped, with last month's orders all done delayed-print...I **highly** favor turning off the crop option for delayed prints.

Yeah, it's important. Don says he's working on a way to allow you to see what, if any crop the customer has chosen...

Originally Posted by Andy Yeah, it's important. Don says he's working on a way to allow you to see what, if any crop the customer has chosen...

I'd very, very much support this ability to see the crop chosen by the customer as well.