Download to I phone

picturetaker607 · May 14, 2016

In the past, I was able to download a photos from a gallery to my I phone. (There was a an arrow in the corner of the photo that when clicked would download the photo). The download arrow has now disappeared for no apparent reason.

Any ideas on what has gone wrong?

Thank you,

Matthew

owilliams · May 16, 2016

Hi Matthew,

Yes, we've recently made some changes with the mobile display to clean up the look on smaller screens. If you want to bring the download button back, you can do so by adding a "CSS" content block to the "all Galleries" section of your site customizer and using the following code:

@media screen and (max-width: 670px){
.sm-gallery .sm-tile-content>.sm-tile-info {
display: block !important;
}
}

@media screen and (max-width: 670px){
.sm-gallery-image-tools {
display: block !important;
}
}

I hope this helps! Let us know if you need anything else and we'll be happy to help.

-Oliver
SM Support
help@smugmug.com

leftquark · May 18, 2016

We're also going to be pushing an update that adds the Download Button on mobile devices when the photo is opened large in the Lightbox. I don't recommend the above code because it adds clutter to your thumbnail images when on mobile. The update with the download button in the lightbox should be released soon.

Allen · May 18, 2016

leftquark wrote: »

We're also going to be pushing an update that adds the Download Button on mobile devices when the photo is opened large in the Lightbox. I don't recommend the above code because it adds clutter to your thumbnail images when on mobile. The update with the download button in the lightbox should be released soon.

I sure hope this download button doesn't show up on my iPhone.

leftquark · May 18, 2016

Allen wrote: »

I sure hope this download button doesn't show up on my iPhone.

If you've enabled downloading in you're gallery settings it would be available in the Lightbox. If downloading is disabled, it will not.

Allen · May 18, 2016

leftquark wrote: »

If you've enabled downloading in you're gallery settings it would be available in the Lightbox. If downloading is disabled, it will not.

I thought I was logged in on iPhone. Logged in owners see a download button.

taa8302 · May 24, 2016

I sure hope the SmugMug update is released soon and they bring the download button back to iphones. It's quite frustrating considering the fact that this was an option before, and my renewal just went through last week. Had I known it wasn't an option anymore, I would not have renewed, especially since digital downloads are something that I offer all of my clients. I only just found out because I have a client asking me how she can download the images to her phone, because she couldn't find the icon to do so. Quite frustrating.

leftquark · May 24, 2016

As I mentioned, the fix is in test right now and will be released soon. You can also alter your customization settings to place the info bar "under" the photos and that will enable the download buttons.

taa8302 · May 25, 2016

I appreciate your response, but you didn't say it was in testing before, and the word "soon" is a relative term. I don't know if that means this week or in a month. SmugMug should have kept it the way it was until this new update you're referring to was ready. This would have prevented any frustration from your subscribers that use your system to deliver digital images to clients for their mobile devices.

I just moved the bar to "under" as suggested and opened the gallery on my iPhone using the same link and password that I sent to my client. There is still no download button...not for each image nor for the gallery as a whole. Thanks.

leftquark · May 26, 2016

I'd love for the fix to go out within the next few days, but unfortunately we cannot predict how long the quality assurance process will take. I've asked them to give this a thorough review, since this issue was missed when we removed the Info Bar from mobile. The info bar was removed because it cluttered the photo and made it impossible to see. I'd expect this to be more on the week or 2 week level then a month. We've also bundled a fix for downloading through the Mobile Web Apps, which is why it's taken a bit longer.

If you can provide me a link to an example gallery, I can take a peak at why it's not showing up when you set the gallery to "Under". Feel free to private message me the URL if you don't want to post it publicly.

leftquark · June 3, 2016

The fix for the download button has been pushed live. If your visitors open each photo in the lightbox (click once on it to open it fullscreen), they should see the Download button, provided you've enabled the "Download Buttons".

Download to I phone

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