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dohara · Jun-27-2008, 04:54 AM #1

I haven't looked at my videos for awhile, however, after uploading one last night and checking to see how it looked, it appears that none of my videos are working, except for the sound.
I have tried viewing the on FF, IE, and Safari and on several PC's without any luck.

Here is the link:
http://northernimages.smugmug.com/ga...42641898_Tz3Sf

I would appreciate any help!
Thanks,
Dennis

P.S. An additional comment - If I embed the videos in another web page they works fine??? They just don't work on my Smugmug site.

**ziggy53** · Jun-27-2008, 10:59 AM #2

Oddly, I too only get audio.

docwalker · Jun-27-2008, 06:09 PM #3

I have seen this once before. We are looking to see what is going on. The last time it was a users customization that left a tag open. I do not see any open tags. I switched the gallery theme to Gradient Grey and the problem went away.

It is possible that the Carbonite theme you were using is not working with the videos.

See if the videos play for you now.

docwalker · Jun-27-2008, 06:32 PM #4

I have validated that the problem is the Carbonite theme and SmugMug viewing style combo. For now, please use a different theme.

dohara · Jun-27-2008, 07:04 PM #5

Quote:

Originally Posted by docwalker

I have validated that the problem is the Carbonite theme and SmugMug viewing style combo. For now, please use a different theme.

Great, things seem to be working fine now.

Thanks a bunch!

**ziggy53** · Jun-28-2008, 04:51 AM #6

Doc,

Fantastic job sorting this one out!

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Jun-27-2008, 04:54 AM #1
dohara ^OP Dennis O'Hara Join Date: Mar 2005 Posts: 57	Videos quit working? I haven't looked at my videos for awhile, however, after uploading one last night and checking to see how it looked, it appears that none of my videos are working, except for the sound. I have tried viewing the on FF, IE, and Safari and on several PC's without any luck. Here is the link: http://northernimages.smugmug.com/ga...42641898_Tz3Sf I would appreciate any help! Thanks, Dennis P.S. An additional comment - If I embed the videos in another web page they works fine??? They just don't work on my Smugmug site. Last edited by dohara; Jun-27-2008 at 12:54 PM.

Jun-27-2008, 10:59 AM #2
ziggy53 Still learnin'still lovin Join Date: May 2005 Location: Illinois cornfield Posts: 16,558	Oddly, I too only get audio. __________________ ziggy53 Moderator of the Cameras and Accessories forums

Jun-27-2008, 06:09 PM #3
docwalker SmugMug Hero Join Date: Sep 2005 Location: Virginia Posts: 2,351	I have seen this once before. We are looking to see what is going on. The last time it was a users customization that left a tag open. I do not see any open tags. I switched the gallery theme to Gradient Grey and the problem went away. It is possible that the Carbonite theme you were using is not working with the videos. See if the videos play for you now. __________________ If you need more help email us on the help desk here: http://help.smugmug.com Please do not PM me about help issues. About.me

Jun-27-2008, 06:32 PM #4
docwalker SmugMug Hero Join Date: Sep 2005 Location: Virginia Posts: 2,351	I have validated that the problem is the Carbonite theme and SmugMug viewing style combo. For now, please use a different theme. __________________ If you need more help email us on the help desk here: http://help.smugmug.com Please do not PM me about help issues. About.me

Jun-28-2008, 04:51 AM #6
ziggy53 Still learnin'still lovin Join Date: May 2005 Location: Illinois cornfield Posts: 16,558	Doc, Fantastic job sorting this one out! __________________ ziggy53 Moderator of the Cameras and Accessories forums


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