Hi Folks! On March 17th we released a new version of our Full Screen Slideshow and also the gallery-style slideshow.

If you are having any difficulties with the slideshow, we want to help, and we'll do it here. Some things we need to know when you reply:

1. We need to know your installed flash version, for IE (if you use it) and for other browsers. Go to this page at Adobe and tell us the results.

2. We need to know what browser you are using, and the version, and on what Operating System. E.g., IE6 on WinXP; IE7 on Windows Vista Home Premium; Firefox 2.0.0.13 on Mac OS X 10.5.

3. We need a direct gallery link to where you are having the problem.

4. Tell us if you can use the Full Screen Slideshow here in this gallery.

5. Tell us if you can see the Full Screen Slideshow using this share link.

6. If you can see #5 and cannot see #4, can you see the full screen at Adobe's Full Screen test here.
(click the full screen mode on the left, then let the demo load, then click full screen view button on the movie).

7. If you cannot see SmugMug's Full Screen Slideshow, or the Cars Movie Demo in full screen or the Adobe Full Screen Demo in full screen, you may have a hardware issue with full screen. Try disabling hardware acceleration in the flash player.

Some of you may have all the right stuff but have customizing that is getting in the way of your Full Screen Slideshow:

• modifying the breadcrumb with javascript
• having the olde javascript slideshow installed still

Looking for Shizam's Homepage Slideshow? Right Here.

EDIT (April 9th, 2008): We updated the site to support the latest Adobe Flash version (9,0,124,0). You DO NOT require this version but if you have it or get it, you'll be fine. :)

EDIT (August 31, 2008): Adblock Plus and Firefox3 aren't playing well with FS Slideshow and Flash. Sorry :( We're trying to work on this and overcome the issue with Adblock plus, updates when we have them....

My previous posts:


----begin quotes of old posts----

Quote:
<table border="0" cellpadding="4" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by GJMPhoto
Still does not work.
I don't use any javascript (to my knowledge) that targets these.

The symptoms are really strange too: not only does the slideshow not show up, but the button doesn't seem to be receiving a click. It's as if there is no onclick defined. When I click on any URL, my machine is set to make an audible 'click'...it does not click when I press the slideshow button. However, my cursor DOES change to 'clickable' when I mouse-over the slideshow button! Just nothing happens when I click! Weird!

- Gary.
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Quote:

I'm jumping into the fray a little late here. I was in Vegas for a week at WPPI and I come back to all these changes! But I'm not complaining, I love the idea of the slideshow, if I can get it to work.

I previously made my own post about my slideshow problems, not realizing there were 46 pages of fellow smuggers doing the same in more organized fashion on this thread... sorry about that!

I'm having the same symptoms Gary described about the button being unclickable. Here are my details:

Doing this both at home (wireless cable connection) and at work (something really fast and not wireless). Both machines running Win XP, though the work computer is quite a bit older. I've read some people posting about "Visitor View" but I haven't found that yet - where is that? Anyway, I create my own VV by using Firefox logged in and IE7 logged out so I can see both views. Therefore not sure if the following issues have to do with browser or logged in/out:

IE7/logged out - nothing happens when I click the slideshow button. No green or black square, no click noise... nothing. But mouse pointer turns into a hand on hover, so it seems to know there is a link there.

FF/logged in - button works fine.

Direct link to FFSSSS - if I cut and paste the link in either browser, also loads and works fine.

HOWEVER. When it does load (ff/logged in/cut and paste link) it seems to get stuck before finishing the slideshow and thumbs do not load - just black emptiness after the thumb of the last successfully diplayed image.

Direct FFSSSS link: http://loribrueseke.smugmug.com/phot...AlbumKey=SkMvo

Gallery link:
http://loribrueseke.smugmug.com/gall...kMvo#264526177

Haven't tried other galleries. Was trying to send this one to a client, so naturally I am obsessing over that one.

Other feedback:
Can I add music? Does it have to be fullscreen --? there's a flaw when your screensaver kicks in. I kinda like it in a browser window.

Great job guys! I don't envy your jobs right now. Thanks for the tireless effort!
<quote>
Quote:
</quote> <table border="0" cellpadding="4" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by Lori_B
Alright, everything seems to be working! Way to go, guys!

My button is now clickable in IE.
Sometimes the first image is a small thumb.
The first time through, not all the images came up in the thumb scroller, but I scrolled through again and then they all showed.
A little slow/draggy, but I am also on an old computer, looking in a gallery with 298 photos, with music playing during the slideshow. What can I say, I like to press my luck.
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Quote:

Ok, caveat. Sent the FFSSS link to my coworker's computer and she got the black screen in FF. Tried it in IE and it says she doesn't have a current enough version of Flash (she has v.9?), and since she does not have administrative privileges, cannot update.

Unfortunately, if we are to be sending our slideshows to clients and/or allowing public viewing, we cannot stipulate that they have a specific version of Flash or IE or FF or whatever, so imho getting the slideshows compatible with multiple versions of software is important.

But, I think we're on the right track! Keep it up. :-)


---end quotes of old posts---

Will post my stats in the next post.

Stats:

1. for FF: Win 9,0,115,0. Debug = no
For IE: Win 9,0,45,0. Debug = yes

2. FF 2.0.0.12, IE 7.0.5730.11, Win XP

3. gallery: http://loribrueseke.smugmug.com/gall...kMvo#264526177

4. Yes

5. Yes

These are my stats here at home on my laptop. Per my previous posts, other computers are getting different results with the same gallery. I do not have stats on those computers. My work computer is pretty old but has been upgraded to run XP. My coworker's computer is less than 6 mos old. I know that's not very specific, but I would figure a newer computer probably has newer versions of software.

Hi Andy,

My first time posting here, and first time doing any smugmug work for quite a while, so I may be in the wrong thread. But here goes...

My problem is not that I can't get the slideshow - but that my galleries default to slideshow - no matter what I set it to. I thought it was something to do with my settings, but then noticed it only happens with one browser. Firefox has the problem, but Safari doesn't. Since I've been away a while, I don't know if this is connected to the recent new slideshow features that Smugmug released. Full screen slideshow works in both browsers.

Here's my stats...
Flash: MAC 9,0,115,0 for both browsers

Browsers: Firefox:2.0.0.13, Safari: 3.1 (5525.13) both on OS.X 10.5

Example Gallery: http://rounsley.smugmug.com/gallery/.../8294871_v6sF9

I can use both your slideshow links just fine, although the Share link URL only gives a full window slideshow - not a full screen one.

I had previously used quite a bit of customization for a homepage slideshow, but deleted most of it. I dont think I left anything I shouldn't have, but I could easily be wrong on that!

Any suggestions?

thanks

Steve

Originally Posted by StevenAZ Hi Andy, My first time posting here,

welcome!

Clear your SmugMug cookies, and your cache in Firefox. Close, reopen. Let us know if that does the trick.

Originally Posted by Andy welcome! Clear your SmugMug cookies, and your cache in Firefox. Close, reopen. Let us know if that does the trick.

Damn - your good! Thanks for your help and thanks to all at Smugmug for a wonderful site....

Do external links have to be enabled for a given gallery in order for the FSSS to work correctly?

Are the FSSS settings tied into the settings used in the Bio section of our account?

Originally Posted by RogersDA Do external links have to be enabled for a given gallery in order for the FSSS to work correctly?

No

Are the FSSS settings tied into the settings used in the Bio section of our account?

Nope...

Originally Posted by Andy No

Well, based on our emails this morning I tested everything, including deleting all customization. Finally I turned on external links for the galleries as I had just run out of options.

That is the only thing that enabled the FSSS in Firefox when not logged in to my account.

Any ideas why?

The slideshow was working for a while, although it was next to impossible to get out of it and go back to the Smugmug mode. Now the slideshow doesn't work at all. I see the slideshow screen, but no photos ever appear.

Requested information:

1) WIN 9,0,115,0
Debug Player: No

2) Firefox 2.0.0.13 on WIN XP

3) http://kent.smugmug.com/gallery/4590...4200#270854200

4) Yes

5) Yes

Originally Posted by KMCC The slideshow was working for a while, although it was next to impossible to get out of it and go back to the Smugmug mode. Now the slideshow doesn't work at all. I see the slideshow screen, but no photos ever appear.

I don't know what I did, but now everything seems to be working fine. I can even get back to the Smugmug mode easily. I must be living right.

Originally Posted by Andy If you are having any difficulties with the slideshow, we want to help, and we'll do it here.

Flash: WIN 9,0,115,0
Firefox: 2.0.0.13
OS: Windows XP SP2

The slideshow does not run on my homepage (www.bena2.smugmug.com) or as a FSSS in the gallery used by the homepage slideshow, here: http://BenA2.smugmug.com/gallery/131...22946895_CJqmQ
The homepage slideshow loads the flash image, then the first slide, but the freezes up. Clearing the cache, then reloading gets only a blank slide.

It also does not work on either of the links you posted. All I get is the "Hit Escape" message, then a black screen.

I do not have any customization code that modifies breadcrumbs. However, I did have the javascript slideshow code for my homepage before the switch to flash. So, maybe I failed to delete something.

Thanks for your help.

For reference see here.

Andy, we're making progress. I did as you requested. Cleared the cache [again ] and tried my gallery. Didn't work. Black screen only. Tried your first suggested gallery. It didn't work either. Black screen only. Tried the 3rd (this one: http://cmac.smugmug.com/photos/swfpo...AlbumKey=f3ta9 ) and what do you know?! It worked! I hope this helps track down the problem.

Chris

There don't seem to be any posts from Opera users here, so I've registered to add it to the list:

I'm getting a blank screen with no pictures (just the "Press esc to exit" for a start, then nothing)

1. Win 9,0,115,0. Debug = no

2. Opera 9.26, Windows XP

3. gallery: http://emandstu.smugmug.com/gallery/...68997627_i5iDZ

4. No

5. Kind of, but not in full screen mode - the slideshow works in the browser window

Originally Posted by munter There don't seem to be any posts from Opera users here,

Hi I'm so sorry, Opera is not one of our fully supported browsers. They are: IE6, IE7, Firefox and Safari.

*bump*

I've posted several times in the past week about the slideshow issue, and I am not getting any response. Pretty please??

Thanks~

Originally Posted by Andy Hi I'm so sorry, Opera is not one of our fully supported browsers. They are: IE6, IE7, Firefox and Safari.

That's a real shame. I really like smugmug but I have little enthusiasm for using a different browser just to access one particular feature. Smugmug generally works perfectly well in Opera (aside from a minor issue with the buttons that was easily fixed using a custom CSS), and even the slideshow works fine if I use the direct link to it (from the "share" page) and hit F11 to make it full screen. It's only when I access it from the slideshow button in the gallery that it doesn't work. (That's a point - why does the Slideshow button in the gallery behave differently to the link in the share page?)

I suppose I'll have to wait and see if Opera 9.5 fixes the problem.

Originally Posted by Lori_B Stats: 1. for FF: Win 9,0,115,0. Debug = no For IE: Win 9,0,45,0. Debug = yes 2. FF 2.0.0.12, IE 7.0.5730.11, Win XP 3. gallery: http://loribrueseke.smugmug.com/gall...kMvo#264526177 4. Yes 5. Yes These are my stats here at home on my laptop. Per my previous posts, other computers are getting different results with the same gallery. I do not have stats on those computers. My work computer is pretty old but has been upgraded to run XP. My coworker's computer is less than 6 mos old. I know that's not very specific, but I would figure a newer computer probably has newer versions of software.

Hi Lori,

http://loribrueseke.smugmug.com/gall...zQEX#208799839
doesn't work, for you, right?

what about

http://www.smugmug.com/gallery/3656983_bzQEX#208799839

I can't even FIND a slideshow button in any of my galleries?



Same behavior in FF (on Vista and Ubuntu) and IE7 under Vista


Current Flash is reported as Win 9.0.115.0.

tpt.smugmug

Yes, I can run the linked slideshows. (And I'm still really impressed with that opening portrait!)

My BIO slideshow works fine and it is NOT the old code.

Am I missing something?

Originally Posted by xris I can't even FIND a slideshow button in any of my galleries?

You have it turned off with this CSS:

 
/* removes the full-screen slideshow buttons */
.play_slideshow {
display: none;
}

You can either remove it or just change the display: none; to display: block;

I noticed that the largest size photo in your galleries (based on the couple of non-protected galleries that I looked at) is Large. If you really want the full-screen effect, you may want to consider bumping that up, even to XL.

--- Denise