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customer received bad print

com3com3 Registered Users Posts: 423 Major grins
edited February 4, 2008 in SmugMug Pro Sales Support
guy said that the print was dark and was damaged... i contacted smugmug customer support, and i swear, within a few minutes, i got a reply saying they'd take care of it AND even had a inhouse pro look at it prior to printing, just to make sure they could get the best print out possible.

thanks a bunch, smugmug, for being the rockinest photo site evar! :clap

your customer service reigns supreme. :thumb :thumb :thumb :thumb

here's the image that was printed in 8x12 and that will be reprinted and resent...
249841276-L.jpg
4TheRiders & Seppes.com

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    ivarivar Registered Users Posts: 8,395 Major grins
    edited February 2, 2008
    com3 wrote:
    guy said that the print was dark and was damaged... i contacted smugmug customer support, and i swear, within a few minutes, i got a reply saying they'd take care of it AND even had a inhouse pro look at it prior to printing, just to make sure they could get the best print out possible.

    thanks a bunch, smugmug, for being the rockinest photo site evar! clap.gif

    your customer service reigns supreme. thumb.gifthumb.gifthumb.gifthumb.gif

    here's the image that was printed in 8x12 and that will be reprinted and resent...
    249841276-Th.jpg
    Thanks for the compliment!

    All prints are guaranteed, it's our guarantee thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
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    SenecaSeneca Registered Users Posts: 1,661 Major grins
    edited February 4, 2008
    I second that. Smugmug service is just awesome! clap.gif
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 4, 2008
    bowdown.gif thanks for posting.

    You made the list!
    http://www.dgrin.com/showthread.php?p=456689#post456689
    Andy

    Portfolio • Workshops • Facebook • Twitter
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