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Can't see my settings?

FrancoisFrancois Registered Users Posts: 140 Major grins
edited January 11, 2008 in SmugMug Support
I seem to have problems accessing some tabs in my Control Panel (like Settings, Pro, etc.). I AM logged in (I can 'edit' everywhere on my site) and I am a Pro user since 4 years. Still, the system keeps telling me I am logged in as a guest. I don't understand what I am doing wrong ? Is there a second log-in somewhere?

Francois
Francois A. Dumas
Founder
Silver Cloud Publishing
fssupport.smugmug.com

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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 11, 2008
    Hi Francois,

    I'm sorry for your troubles. Yes, there is a second login. It appears that you've accidentally set the same password for your guest password as you have for your regular login.

    Please request a new password on the login page by clicking on 'forgot password?' and entering your email address. Then, we'll send you a new password to your email address.

    That'll help you to login again. Then you can set a different password for the guest password. You can't disable a guest password after it has been set. For more details on that, go here:
    http://www.smugmug.com/help/guest-passwords

    If you're still having problems with logging in with your account, contact us at the help desk.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    FrancoisFrancois Registered Users Posts: 140 Major grins
    edited January 11, 2008
    Hi Sebastien,

    that worked, thank you kindly for your quick response !

    Francois
    Francois A. Dumas
    Founder
    Silver Cloud Publishing
    fssupport.smugmug.com
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