Emergency Maintenance - May 25th, 2007

***onethumb*** · May-25-2007, 02:45 PM

Hey all,

We missed releasing a major new feature during our maintenance window last night, but it's possible we'll attempt it tonight instead. If so, it'll be during the same hours: 20:00 Pacific tonight to 03:00 Pacific tomorrow morning. We're still testing, so I'm not sure yet if this is a go or a no go, but we'll keep you posted. Things are looking fairly good right now.

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

But that means you won't be able to upload new photos, log in, edit captions, leave comments, etc. Only view. There will be a big notice on the top of each page letting you know the site is currently undergoing maintenance, is in read-only mode, and may go offline at any time.

There will probably be a few minutes here and there where the site may not be as speedy, but if this test goes well, it should remain mostly online throughout the release.

Wish us luck!

Pezpix · May-25-2007, 03:19 PM

Good luck and thanks for the heads up

cmason · May-25-2007, 03:32 PM

Sounds like a good compromise...nice idea

***DavidTO*** · May-25-2007, 03:47 PM

Thank you for read-only! Work has to get done, but this goes a long way to minimizing the pain.

rich56k · May-25-2007, 03:51 PM

Hi Don,

Might be a good idea to send a heads up message to the control panels
of all smugmuggers - I believe you've done this in the past - it was a good
method of alerting us.....

thanks,
rich56k

EDIT: Thanks Don!!

Now thats customer service,

Smugmug continues to set the standard!!

ElginetPhotos · May-25-2007, 06:28 PM

I'll be in bed. Have at it and good luck!

***onethumb*** · May-25-2007, 08:59 PM

Quote:

Originally Posted by onethumb

Hey all,

We missed releasing a major new feature during our maintenance window last night, but it's possible we'll attempt it tonight instead. If so, it'll be during the same hours: 20:00 Pacific tonight to 03:00 Pacific tomorrow morning. We're still testing, so I'm not sure yet if this is a go or a no go, but we'll keep you posted. Things are looking fairly good right now.

Just FYI, we *are* shipping this tonight. Any minute now we'll begin.

Thanks!

Allen · May-25-2007, 09:26 PM

Hey, dig that message, really neat.

However the SuperHero photos don't show.

Oops no photos are showing.

Lex · May-25-2007, 09:35 PM

Yeah, I got no photos at all showing now either, just thumbnails for each gallery, but you click a gallery, it's like it's completely empty...

A bit frustrating when you have a new camera you wanted to show some pics to folks. Links to 2 photos I posted at my forum earlier are still showing up, but nothing inside smugmug directly...

pmaland · May-25-2007, 09:37 PM

Quote:

Originally Posted by Allen

Oops no photos are showing.

Same here:

Error: 'console' is undefined

***devbobo*** · May-25-2007, 09:38 PM

If your photos aren't showing up...please switch to another style other than SmugMug. It appears to be working for some browsers but not others... we are currently looking into the problem.

Allen · May-25-2007, 09:39 PM

Well, at lease they tried to have the photos. Maybe best not to worry about
them so they can concentrate get everything updated.

Allen · May-25-2007, 09:40 PM

Quote:

Originally Posted by devbobo

If your photos aren't showing up...please switch to another style other than SmugMug. It appears to be working for some browsers but not others... we are currently looking into the problem.

Great, that worked.

However, popular shows this.

Sorry, you don't have any rated photos

Seymore · May-25-2007, 09:45 PM

Don... Want to thank you for the FYI. I was nice to find this post so easily once I saw that I was unable to login.

So, what is this "major new feature"? Does it pertain to all accounts?

***devbobo*** · May-25-2007, 10:01 PM

SmugMug style should now be working properly.

***devbobo*** · May-25-2007, 10:46 PM

Quote:

Originally Posted by Seymore

So, what is this "major new feature"? Does it pertain to all accounts?

yes

but i don't want to steal Don's thunder

Matthew Saville · May-25-2007, 11:05 PM

The "window shopping" mode is good. That way people know what's up, and hopefully there won't be customers caught with huge print orders lost... (Are shopping carts like, frozen during this "window shopping" session? Or are they emptied? :-(

Take care,
-Matt-

***onethumb*** · May-25-2007, 11:25 PM

Quote:

Originally Posted by Matthew Saville

The "window shopping" mode is good. That way people know what's up, and hopefully there won't be customers caught with huge print orders lost... (Are shopping carts like, frozen during this "window shopping" session? Or are they emptied? :-(

Take care,
-Matt-

They're frozen. They'll unfreeze when we go back out of 'window shopping' mode.

Speaking of which, things are going well. We're nearly 50% done, best guess, so we have a few hours left to go.

Thanks for being patient!

W.W. Webster · May-25-2007, 11:54 PM

Quote:

Originally Posted by onethumb

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

How good can you guys get? You just keep resetting the standard for customer-focus. I just want to say I appreciate it!

Quote:

Originally Posted by onethumb

Wish us luck!

Good luck!

ChrisBlaze · May-26-2007, 01:30 AM

so what's the new feature?

May-25-2007, 02:45 PM	#1
*onethumb* SmugMug CEO & Chief Geek Join Date: Dec 2003 Location: Silicon Valley, CA Posts: 1,203	Emergency Maintenance - May 25th, 2007 Hey all, We missed releasing a major new feature during our maintenance window last night, but it's possible we'll attempt it tonight instead. If so, it'll be during the same hours: 20:00 Pacific tonight to 03:00 Pacific tomorrow morning. We're still testing, so I'm not sure yet if this is a go or a no go, but we'll keep you posted. Things are looking fairly good right now. We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc. But that means you won't be able to upload new photos, log in, edit captions, leave comments, etc. Only view. There will be a big notice on the top of each page letting you know the site is currently undergoing maintenance, is in read-only mode, and may go offline at any time. There will probably be a few minutes here and there where the site may not be as speedy, but if this test goes well, it should remain mostly online throughout the release. Wish us luck!

May-25-2007, 03:19 PM	#2
Pezpix Mmmm cookies! Join Date: Mar 2006 Location: Laguna Beach, CA Posts: 399	Good luck and thanks for the heads up __________________ *My nerdy little photo world* www.pezpix.com/ . . . . . . . . . . My toys errrrrr I mean tools Canon EOS-1Ds Mark III & 1D Mark III - Canon EF 400 f/2.8L- Canon EF 24 f/1.4L - Canon EF 35 f/1.4L - Canon EF 16-35 f/2.8 II L USM - Canon EF 50 USM f/1.4- Canon EF 180 f/3.5L macro - Canon EF 70-200 f/2.8L IS USM and all sorts of other camera geek doodads

May-25-2007, 03:32 PM	#3
cmason Old dog, new tricks Join Date: Dec 2005 Location: Raleigh, NC Posts: 2,059	Sounds like a good compromise...nice idea __________________ Photo Blog Gear: Canon 40D \| Canon 70-200 f/4 L \| Canon 50 f1.8 \| Sigma 10-20 EX HSM \| Tamron 28-75mm f/2.8 XR Di LD LMNOPQRS \|

May-25-2007, 03:47 PM	#4
*DavidTO* 1/f Join Date: May 2004 Location: Thousand Oaks, CA Posts: 16,042	Thank you for read-only! Work has to get done, but this goes a long way to minimizing the pain. __________________ Moderator of The Refinery \| Action! ARQG \| Post A Pic \| Nice Tutes! \| Me! How To Do Most Anything on Dgrin! Photography Workshops \| Muench University

May-25-2007, 03:51 PM	#5
rich56k Major grins Join Date: Aug 2005 Location: SoCal Posts: 494	Hi Don, Might be a good idea to send a heads up message to the control panels of all smugmuggers - I believe you've done this in the past - it was a good method of alerting us..... thanks, rich56k EDIT: Thanks Don!! Now thats customer service, Smugmug continues to set the standard!! __________________ Member: ASMP; EP; NPPA http://HooliganUnderground.com Last edited by rich56k; May-25-2007 at 05:05 PM.

May-25-2007, 06:28 PM	#6
ElginetPhotos Big grins Join Date: Mar 2007 Posts: 99	When? I'll be in bed. Have at it and good luck!

May-25-2007, 09:26 PM	#8
Allen "tweak 'til it squeaks" Join Date: Aug 2004 Posts: 23,116	Hey, dig that message, really neat. However the SuperHero photos don't show. Oops no photos are showing. __________________ Al My Website my Blog Mozilla Firefox Web Developer Firebug Customization FAQ Banner/Navbar/Slideshow Tutor

May-25-2007, 09:35 PM	#9
Lex Major grins Join Date: Mar 2007 Posts: 241	Yeah, I got no photos at all showing now either, just thumbnails for each gallery, but you click a gallery, it's like it's completely empty... A bit frustrating when you have a new camera you wanted to show some pics to folks. Links to 2 photos I posted at my forum earlier are still showing up, but nothing inside smugmug directly...

May-25-2007, 09:38 PM	#11
*devbobo* technicolored Join Date: Nov 2004 Location: Melbourne, AU Posts: 4,308	If your photos aren't showing up...please switch to another style other than SmugMug. It appears to be working for some browsers but not others... we are currently looking into the problem. __________________ David Parry My Photos \| SmugBrowser

May-25-2007, 09:39 PM	#12
Allen "tweak 'til it squeaks" Join Date: Aug 2004 Posts: 23,116	Well, at lease they tried to have the photos. Maybe best not to worry about them so they can concentrate get everything updated. __________________ Al My Website my Blog Mozilla Firefox Web Developer Firebug Customization FAQ Banner/Navbar/Slideshow Tutor

May-25-2007, 09:45 PM	#14
Seymore Puter'/cam geek... Join Date: Feb 2005 Location: Olympia, Washington Posts: 1,947	Don... Want to thank you for the FYI. I was nice to find this post so easily once I saw that I was unable to login. So, what is this "major new feature"? Does it pertain to all accounts? __________________ Seymore - smugmug - macmurph "One axiom I discovered proved to be of great value: the client seldom, if ever, knows exactly what he wants from the photographer. However, his pride does not allow him to give you any such ridiculous impression. The desire and need for interpretative work is usually uninformed and the client often looks to the professional for guidance in this respect. Ansel Adams - An Autobiography (8)

May-25-2007, 10:01 PM	#15
*devbobo* technicolored Join Date: Nov 2004 Location: Melbourne, AU Posts: 4,308	SmugMug style should now be working properly. __________________ David Parry My Photos \| SmugBrowser

May-25-2007, 11:05 PM	#17
Matthew Saville Wedding Photographer Join Date: Apr 2004 Location: Southern California Posts: 866	The "window shopping" mode is good. That way people know what's up, and hopefully there won't be customers caught with huge print orders lost... (Are shopping carts like, frozen during this "window shopping" session? Or are they emptied? :-( Take care, -Matt- __________________ matthewsaville.com - photos.matthewsaville.com - matthewsaville.com/blog thebschool.com - A network for the business side of wedding photography... SoCal Photog Shootout - Shoot with other local photographers on Facebook...

May-26-2007, 01:30 AM	#20
ChrisBlaze Big grins Join Date: Aug 2006 Posts: 45	so what's the new feature? __________________ Visit my gallery www.chrisblaze.net

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