FAQtoid

Stustaff · Oct-11-2006, 12:12 PM #1

If I have my order number where do I go on the smugmug site to check the details of that order?

Thanks

Andy · Oct-11-2006, 12:13 PM #2

Quote:

Originally Posted by Stustaff

If I have my order number where do I go on the smugmug site to check the details of that order?

Thanks

Look in the email we sent you, it's got a link. You go there... OK?
Or else, send email to help@smugmug.com with the order number and we'll sort you out.

Stustaff · Oct-11-2006, 12:46 PM #3

Andy i think there has been some confusion around an order you helped me with in august!?

Steve Cavliganio has just replied to me about it, It seems like that order that there was a problem with one picture on you sorted it out though at the time.

Has it been resent order number #158666

Just checking in because as far as I knew it was all sorted at the time so this comes a bit out of the blue.

oh and FYI Andy on the original Email I cant see a link to look at the order details on? Heres the text from it.

"THE DELIVERYMAN COMETH
You shopped. We shipped. And your SmugMug prints are on the way!

THE DETAILS
Your order went out today via Airmail Parcel to United Kingdom.

Your FedEx tracking number is: XXXXXXXX. Please note that tracking information may not be available immediately. You can track your package at http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXX

Your order included 18 items. If you had gift items, they may be shipped and billed separately.

QUESTIONS?
Email us at help@smugmug.com and we'll respond in record time. (Really...try it. We'd love to hear from you.)

Many thanks for entrusting SmugMug with your order,

Chris & Don MacAskill
Owners, Photographers, Regular Guys"

Andy · Oct-11-2006, 01:11 PM #4

Quote:

Originally Posted by Stustaff

Andy i think there has been some confusion around an order you helped me with in august!?

No reason it should have been delayed. It's on the way now.

I will

the lab, sorry Stu

Stustaff · Oct-11-2006, 01:16 PM #5

Thats the thing Andy I HAVE had the order! I got it before I left the UK to get married and that was 29th August

I got it really quickly(international post and all)

As far as It goes im not awaiting any prints... Thats why I was confused!

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Oct-11-2006, 12:12 PM #1
Stustaff ^OP Thinking of new title Join Date: Feb 2006 Location: Derby, England Posts: 677	Check details of an order If I have my order number where do I go on the smugmug site to check the details of that order? Thanks __________________ Trapped in my bedroom taking pictures...did i say bedroom? i meant studio! My www. place is www.belperphoto.co.uk My smugmug galleries at http://stuarthill.smugmug.com

Oct-11-2006, 12:46 PM #3
Stustaff ^OP Thinking of new title Join Date: Feb 2006 Location: Derby, England Posts: 677	Andy i think there has been some confusion around an order you helped me with in august!? Steve Cavliganio has just replied to me about it, It seems like that order that there was a problem with one picture on you sorted it out though at the time. Has it been resent order number #158666 Just checking in because as far as I knew it was all sorted at the time so this comes a bit out of the blue. oh and FYI Andy on the original Email I cant see a link to look at the order details on? Heres the text from it. "THE DELIVERYMAN COMETH You shopped. We shipped. And your SmugMug prints are on the way! THE DETAILS Your order went out today via Airmail Parcel to United Kingdom. Your FedEx tracking number is: XXXXXXXX. Please note that tracking information may not be available immediately. You can track your package at http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXX Your order included 18 items. If you had gift items, they may be shipped and billed separately. QUESTIONS? Email us at help@smugmug.com and we'll respond in record time. (Really...try it. We'd love to hear from you.) Many thanks for entrusting SmugMug with your order, Chris & Don MacAskill Owners, Photographers, Regular Guys" __________________ Trapped in my bedroom taking pictures...did i say bedroom? i meant studio! My www. place is www.belperphoto.co.uk My smugmug galleries at http://stuarthill.smugmug.com

Oct-11-2006, 01:16 PM #5
Stustaff ^OP Thinking of new title Join Date: Feb 2006 Location: Derby, England Posts: 677	Thats the thing Andy I HAVE had the order! I got it before I left the UK to get married and that was 29th August I got it really quickly(international post and all) As far as It goes im not awaiting any prints... Thats why I was confused! __________________ Trapped in my bedroom taking pictures...did i say bedroom? i meant studio! My www. place is www.belperphoto.co.uk My smugmug galleries at http://stuarthill.smugmug.com


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