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Emergency Maintenance - ~3pm PDT today (Sat, Sep 16th)

onethumbonethumb Administrators Posts: 1,269 Major grins
edited September 17, 2006 in SmugMug Support
There are some rare and obscure problems occuring with the site, and we're thinking it might have to do with our new load balancers.

In roughly an hour (we don't have an exact time nailed down, I'm sorry for the guess) we're going to switch back to our old setup. I would expect downtime to be less than 5 minutes, but you never know.

We're terribly sorry about not having any time to give you more notice, but we've gotta get this problem figured out and we're running out of options.

Thanks for understanding.

Don

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 16, 2006
    Bump
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited September 16, 2006
    We'll be starting any minute now. Hopefully it won't last long.

    Thanks,

    Don
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    A. KausA. Kaus Registered Users Posts: 12 Big grins
    edited September 16, 2006
    thanks for the notice! For what it's worth, I had some trouble last night uploading -- the green smuggy would never appear on the universal loader, just the grey screen with the coffee cup. I figured it was part of the glitches of some of the upgrades you guys have been doing. Good luck!!!
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited September 16, 2006
    Things should be back up.

    They'll be slow for 5 - 10 minutes while things get off the disk and back into RAM in the various pieces of our architecture. Please bear with us.

    We're monitoring and testing things, hopefully they'll be fixed and we can all get on with our lives. :)

    Don
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    charlesscharless Registered Users Posts: 17 Big grins
    edited September 16, 2006
    I'm having problems creating a new gallery - I will create one, but then it does not appear anywhere. Could this be a related issue?
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    jkelly25jkelly25 Registered Users Posts: 78 Big grins
    edited September 16, 2006
    I am having the same problem.
    Joe Kelly
    New Jersey
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 16, 2006
    charless wrote:
    I'm having problems creating a new gallery - I will create one, but then it does not appear anywhere. Could this be a related issue?
    Validated, I had the same problem. Standby, I've reported to Onethumb.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    charlesscharless Registered Users Posts: 17 Big grins
    edited September 16, 2006
    Big improvement (good work fixing these issues so quickly!).

    Now I can see my galeries, but if I delete one it does not go away from my list of galeries. Clicking on a "deleted" galery redirects me to the smugmug home page.
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    Negroni PhotographyNegroni Photography Registered Users Posts: 2 Beginner grinner
    edited September 16, 2006
    Lucky You!
    Now I can get in!
    charless wrote:
    Big improvement (good work fixing these issues so quickly!).

    Now I can see my galeries, but if I delete one it does not go away from my list of galeries. Clicking on a "deleted" galery redirects me to the smugmug home page.
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited September 16, 2006
    charless wrote:
    Big improvement (good work fixing these issues so quickly!).

    Now I can see my galeries, but if I delete one it does not go away from my list of galeries. Clicking on a "deleted" galery redirects me to the smugmug home page.

    Got a link? Hard to help if we can't find it. :)

    Don
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    charlesscharless Registered Users Posts: 17 Big grins
    edited September 16, 2006
    onethumb wrote:
    Got a link? Hard to help if we can't find it. :)

    Don


    Hi Don,
    That issue related to deleting a gallery does not happen any more - it seems like it was a temporary issue. Thanks so much for following up with me about it.
    -Charles
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    ian408ian408 Administrators Posts: 21,913 moderator
    edited September 17, 2006
    not sure what LB's you are using but one thing that has bitten us
    is the ability for the box to properly pass session cookies between
    the pieces of our site reliably. I feel your pain.

    Ian
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
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