9/14/06 Maintenance Alert - Network Upgrades

***Wireless*** · Sep-12-2006, 02:09 PM

We will be upgrading network components during the Thursday night 9/14/06 Thursday maintenance window (11:00pm to 04:00am PDT). There will be a period in which the entire SmugMug site will be unavailable.

Specifically, we will be removing our old Load Balancer and replacing it with a new solution. While we believe this will take a minimal amount of downtime to cut over, we may need several attempts to ensure success.

I will make updates to this thread when we start and finish. This outage should not impact DGrin.

Thanks for your patience, and sorry in advance for any inconvenience.

RKeaton · Sep-12-2006, 04:15 PM

Quote:

Originally Posted by Wireless

We will be upgrading network components during the Thursday night 9/14/06 Thursday maintenance window (11:00pm to 04:00am PDT). There will be a period in which the entire SmugMug site will be unavailable.

Specifically, we will be removing our old Load Balancer and replacing it with a new solution. While we believe this will take a minimal amount of downtime to cut over, we may need several attempts to ensure success.

I will make updates to this thread when we start and finish. This outage should not impact DGrin.

Thanks for your patience, and sorry in advance for any inconvenience.

Hey, now that wasn't so hard, was it???

ballentphoto · Sep-12-2006, 04:29 PM

Quote:

Originally Posted by Wireless

We will be upgrading network components during the Thursday night 9/14/06 Thursday maintenance window (11:00pm to 04:00am PDT). There will be a period in which the entire SmugMug site will be unavailable.

Specifically, we will be removing our old Load Balancer and replacing it with a new solution. While we believe this will take a minimal amount of downtime to cut over, we may need several attempts to ensure success.

I will make updates to this thread when we start and finish. This outage should not impact DGrin.

Thanks for your patience, and sorry in advance for any inconvenience.

Now that is what I am talking about. A little heads up

Still would prefer the e-mail but this is certainly much better

***Andy*** · Sep-12-2006, 04:36 PM

Quote:

Originally Posted by ballentphoto

Now that is what I am talking about. A little heads up

Still would prefer the e-mail but this is certainly much better

Also see your SmugMug messages, in your control panel

sirsloop · Sep-12-2006, 05:11 PM

one step in the right direction... emails?

RKeaton · Sep-12-2006, 06:45 PM

Yes, I saw it in my Control Panel...that's why I was commenting. Thanks for the heads up.

scwalter · Sep-12-2006, 10:33 PM

Quote:

Originally Posted by Andy

Also see your SmugMug messages, in your control panel

Cool. Thanks.

Thusie · Sep-13-2006, 05:01 AM

Saw the message first thing this (control panel) AM!!! Nice going to the Smugmug crew

dogwood · Sep-13-2006, 10:54 AM

Quote:

Originally Posted by Andy

Also see your SmugMug messages, in your control panel

Just saw this message in my control panel and sure do appreciate the head's up. I love the way SM actually listens to us! Thank you.

***Andy*** · Sep-13-2006, 12:45 PM

Bump

photogmomma · Sep-13-2006, 05:33 PM

Thank you SOOO much for adding this new feature!!! (Letting us know what's going on, that is!)

Wow... A company that actually listens to the users/customers. Imagine that!

***Andy*** · Sep-14-2006, 04:58 AM

Bump

DJKennedy · Sep-14-2006, 05:14 AM

A email would be great, but I can see how that may not be a desirable thing in the eyes of the Smugmug owners (increase cost/time?) - a message in the control panel may go by un noticed...

but...

I DID see it, and I was happy that we got a message warning us of any disruption of service even temperarely (yes I know, I cant spell to save my live).

Thanks Smugmug - as mentioned, it's a step forward. It's little things like this that help make Smugmug a better choice - actaully listening to its customers, and even implementing ideas/suggestions from us (ok, not ME, but 'us' in general).

Having that warning allows me a chance to place a warning on my site to let people know that there will be a disruption, and it saves ME from having a heart attack wondering what's happening.

Derek

Zotz · Sep-14-2006, 07:49 AM

Quote:

Originally Posted by Wireless

Specifically, we will be removing our old Load Balancer and replacing it with a new solution.

If you don't mind the question, what load balancer(s) are you retiring and which are you installing? Our LANs and WAN are built with hundreds of Cisco boxes, but Foundry boxes do the SLB in our data centers.

Just curious...

Rick -Z-

***Andy*** · Sep-14-2006, 03:20 PM

Bump

***Andy*** · Sep-14-2006, 07:26 PM

Bump

***Andy*** · Sep-14-2006, 08:15 PM

Bump

***Wireless*** · Sep-14-2006, 10:00 PM

Here we go folks. :)

I'll update here when I'm done.

Pezpix · Sep-14-2006, 10:03 PM

Aaaaaaaaargh! I was two seconds away from saving my script when it locked out. The horror!

That does it, no cookie for you wireless

ballentphoto · Sep-14-2006, 10:05 PM

Quote:

Originally Posted by Wireless

Here we go folks. :)

I'll update here when I'm done.

Johnny on the spot... right at 11pm

good luck

Sep-12-2006, 02:09 PM	#1
*Wireless* operations monkey Join Date: Jan 2004 Posts: 162	9/14/06 Maintenance Alert - Network Upgrades We will be upgrading network components during the Thursday night 9/14/06 Thursday maintenance window (11:00pm to 04:00am PDT). There will be a period in which the entire SmugMug site will be unavailable. Specifically, we will be removing our old Load Balancer and replacing it with a new solution. While we believe this will take a minimal amount of downtime to cut over, we may need several attempts to ensure success. I will make updates to this thread when we start and finish. This outage should not impact DGrin. Thanks for your patience, and sorry in advance for any inconvenience.

Sep-12-2006, 05:11 PM	#5
sirsloop TMP Join Date: Aug 2006 Location: South River, NJ Posts: 863	one step in the right direction... emails? __________________ http://www.tallmanphoto.com

Sep-12-2006, 06:45 PM	#6
RKeaton Major grins Join Date: Apr 2006 Location: Encinitas, CA, USA Posts: 138	Yes, I saw it in my Control Panel...that's why I was commenting. Thanks for the heads up. __________________ Rob http://www.robkeaton.com

Sep-13-2006, 12:45 PM	#10
*Andy* SmugMug COO & House Pro Join Date: Dec 2003 Location: New York City Posts: 52,230	Bump __________________ Andy Moon River Photography • Twitter • Facebook

Sep-13-2006, 05:33 PM	#11
photogmomma Enormous giggles Join Date: Apr 2006 Location: Crested Butte Posts: 1,706	Thank you SOOO much for adding this new feature!!! (Letting us know what's going on, that is!) Wow... A company that actually listens to the users/customers. Imagine that! __________________ Andi My portrait project www.tippiepics.com CC is always welcome! Feel free to edit my photos. Try Smugmug!

Sep-13-2006, 05:01 AM	#8
Thusie Major grins Join Date: Mar 2005 Location: Ohio Posts: 1,818	Saw the message first thing this (control panel) AM!!! Nice going to the Smugmug crew

Sep-14-2006, 04:58 AM	#12
*Andy* SmugMug COO & House Pro Join Date: Dec 2003 Location: New York City Posts: 52,230	Bump __________________ Andy Moon River Photography • Twitter • Facebook

Sep-14-2006, 05:14 AM	#13
DJKennedy Photo Enthusiast Join Date: Apr 2006 Location: Dryden, Ontario Canada Posts: 807	A email would be great, but I can see how that may not be a desirable thing in the eyes of the Smugmug owners (increase cost/time?) - a message in the control panel may go by un noticed... but... I DID see it, and I was happy that we got a message warning us of any disruption of service even temperarely (yes I know, I cant spell to save my live). Thanks Smugmug - as mentioned, it's a step forward. It's little things like this that help make Smugmug a better choice - actaully listening to its customers, and even implementing ideas/suggestions from us (ok, not ME, but 'us' in general). Having that warning allows me a chance to place a warning on my site to let people know that there will be a disruption, and it saves ME from having a heart attack wondering what's happening. Derek __________________ http://www.djkennedy.com These days, I spend a lot of time thinking about the hereafter .. I go somewhere to get something and then wonder what I'm here after. Law of Visual Probability: The probability of being watched is directly proportional to the stupidity of your act.

Sep-14-2006, 03:20 PM	#15
*Andy* SmugMug COO & House Pro Join Date: Dec 2003 Location: New York City Posts: 52,230	Bump __________________ Andy Moon River Photography • Twitter • Facebook

Sep-14-2006, 07:26 PM	#16
*Andy* SmugMug COO & House Pro Join Date: Dec 2003 Location: New York City Posts: 52,230	Bump __________________ Andy Moon River Photography • Twitter • Facebook

Sep-14-2006, 08:15 PM	#17
*Andy* SmugMug COO & House Pro Join Date: Dec 2003 Location: New York City Posts: 52,230	Bump __________________ Andy Moon River Photography • Twitter • Facebook

Sep-14-2006, 10:00 PM	#18
*Wireless* operations monkey Join Date: Jan 2004 Posts: 162	Maintenance begins! Here we go folks. :) I'll update here when I'm done.

Sep-14-2006, 10:03 PM	#19
Pezpix Mmmm cookies! Join Date: Mar 2006 Location: Laguna Beach, CA Posts: 398	Aaaaaaaaargh! I was two seconds away from saving my script when it locked out. The horror! That does it, no cookie for you wireless __________________ *My nerdy little photo world* www.pezpix.com/ . . . . . . . . . . My toys errrrrr I mean tools Canon EOS-1Ds Mark III & 1D Mark III - Canon EF 400 f/2.8L- Canon EF 24 f/1.4L - Canon EF 35 f/1.4L - Canon EF 16-35 f/2.8 II L USM - Canon EF 50 USM f/1.4- Canon EF 180 f/3.5L macro - Canon EF 70-200 f/2.8L IS USM and all sorts of other camera geek doodads

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