What is an Order Password?

DodgeV83 · August 16, 2006

I see that when ordering, the customer has the choice (is it a choice?) of creating an order password...what is this for?

dogwood · August 16, 2006

no choice
It appears mandatory. It also appears to be designed to let the customer check on their order. No offense smugmug, but don't we all have enough passwords to remember these days? I'm sure there's a reason (same reason everyone else does it?). I'm curious though what inspired the password.

Andy · August 16, 2006

DodgeV83 wrote:

I see that when ordering, the customer has the choice (is it a choice?) of creating an order password...what is this for?

It's not a choice, customers often need to refer back to their order, this lets them do that.

Cindy · August 17, 2006

Andy wrote:

It's not a choice, customers often need to refer back to their order, this lets them do that.

I recall clicking a link in my e-mails numerous times to check on my orders but never had to create an order password before.

AnneMcBean · August 18, 2006

A bit more in-depth explanation

DodgeV83 wrote:

I see that when ordering, the customer has the choice (is it a choice?) of creating an order password...what is this for?

It's there so you can go to an easy url like this: http://www.smugmug.com/cart/order.mg?OrderID=23424 to view your order. Specifically, you can see thumbs and cropping and use those thumbs to get back to the gallery they came from. It makes placing a similar order easy. If there wasn't a password in place, you (or anyone) could go to a random order page (http://www.smugmug.com/cart/order.mg?OrderID=2658) and see personal info.

I hope that makes sense! I'm glad people are speaking up about this, I'll start thinking of a way to explain this better in the shopping cart (helpie?).

-Anne

What is an Order Password?

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