SmugMug Bug Reporting Thread

Andy · August 14, 2006

Please post any bug reports here. If you make a post, and it is not a bug, we may move the thread to the appropriate support forum. You can always find your threads, simply by clicking on your name :deal

Old thread is here.

leifurh · August 16, 2006

Date taken/Date modified
I normally arrange my photos by "date taken" but have recently found this to be set to all zeros. Strangely the "date modified" variable seems to contain the "date taken" value (even for edited photos CREATED long after the original was taken). What's going on?

Examples can be found at http://leifur.smugmug.com/gallery/1780719

Cheers,

Leifur

rutt · August 16, 2006

HTML lists and journal style
I'm pretty sure I've reported this before and that someone provided a workaround. Now I can't find any of that. So I'll report again and maybe get the workaround again.

HTML lists (<ol>, <ul>) in journal style seem to get their numbers and bullets way too far to the left. See this example:

http://rutt.smugmug.com/gallery/1781878

bwg · August 18, 2006

save photo not retaining original image type
when you use the save photo link from a gallery, it always saves as a jpg regardless of the original file type.

not a huge deal, but downloading a gif (with a .jpg extension) got photoshop all turned around and it wouldnt open the file with the error below. (png files have a similar but not identical error).

bham · August 18, 2006

Well I noticed a change in the uploading Icon on batches of photos a status on each photo and an overall status so I figured that this was a nice improvement. Well low and behold you have changed something else by doing this and f'up the filename it assigns to the file. Thus is add files to an already existing gallery the filename order is messed up. Instead of having a file name of IMG_4476, it now shows file name as G:\laura\both8\part8\IMG_4476 basically showing the file tree from my computer with it. Please tell me you will fix this or show me a way I can change what you have said is its filename.

Andy · August 18, 2006

bham wrote:

Well I noticed a change in the uploading Icon on batches of photos a status on each photo and an overall status so I figured that this was a nice improvement. Well low and behold you have changed something else by doing this and f'up the filename it assigns to the file. Thus is add files to an already existing gallery the filename order is messed up. Instead of having a file name of IMG_4476, it now shows file name as G:\laura\both8\part8\IMG_4476 basically showing the file tree from my computer with it. Please tell me you will fix this or show me a way I can change what you have said is its filename.

Confirmed and I'll get Onethumb on it as soon as possible. Sorry for the trouble bham.

HDVideo · August 18, 2006

Hot Linking with Ext Linking Off
I have external linking turned off in all galleries except one private gallery created just for that purpose. I have recently discovered that any photo can be hot linked, even when the gallery option is off, simply by modifying the url.

Example:

Page from gallery: http://www.hdvideo.smugmug.com/gallery/1276497/11/59950002

Modified url: http://www.hdvideo.smugmug.com/photos/59950002-M.jpg

External linking is turned off for this sample gallery. Can this be fixed?

Mike Lane · August 18, 2006

HDVideo wrote:

I have external linking turned off in all galleries except one private gallery created just for that purpose. I have recently discovered that any photo can be hot linked, even when the gallery option is off, simply by modifying the url.

Example:

Page from gallery: http://www.hdvideo.smugmug.com/gallery/1276497/11/59950002

Modified url: http://www.hdvideo.smugmug.com/photos/59950002-M.jpg

External linking is turned off for this sample gallery. Can this be fixed?

Empty your cache and try it again

All I get from your modified URL is a blank page.

HDVideo · August 18, 2006

Mike Lane wrote:

Empty your cache and try it again All I get from your modified URL is a blank page.

Thanks Mike, that one had me worried.

rich56k · August 18, 2006

bham + me too

Andy wrote:

Confirmed and I'll get Onethumb on it as soon as possible. Sorry for the trouble bham.

Andy,
Same prob here, tried every thing i could think of (resave files w/diff ext, ect) nothing helped , until i tried "old faithful" it works ok (img# only vs. long drawn out string bham referred to) it just takes forever....
Am still uploading as i type ......:cry
Am correct to assume(!?) no matter how this plays out the "incorrect" file name version will still have to be re-uploaded once all is fixed?
Thanks,
rich
http://rich56k.smugmug.com

Andy · August 18, 2006

rich56k wrote:

Andy,
Same prob here, tried every thing i could think of (resave files w/diff ext, ect) nothing helped , until i tried "old faithful" it works ok (img# only vs. long drawn out string bham referred to) it just takes forever....
Am still uploading as i type ......:cry
Am correct to assume(!?) no matter how this plays out the "incorrect" file name version will still have to be re-uploaded once all is fixed?
Thanks,
rich
http://rich56k.smugmug.com

Correct, it's a bug w/ the Univ Uploader only and it's been logged. I'm not sure if you'll need to reupload or not. Sorry --- will try to find out!

bham · August 18, 2006

I like the new upload "meter" for the individual picture with the overall "meter".

Sorry if the intial report came across as angry. I was a little at the time, mainly because the gallery is for a customer who has been so nitpicky about a few things and I could almost hear the phone call or read the email she would be sending me about complaining about the images being out of order. I sent her a preemptive (sp?) email so she would know. I realize when you make improvements their will be bugs. The frustration was realizing it would be some other issue she may complain about. I just am sick of her and hearing her irritating voice.

rich56k · August 18, 2006

Andy wrote:

Correct, it's a bug w/ the Univ Uploader only and it's been logged. I'm not sure if you'll need to reupload or not. Sorry --- will try to find out!

Andy,
Thanks for your prompt reply

"old faithfull" has completed the immediate 'task'
so we're cool with that for now,
I agree with bham the new style is a step up!

Thats what I love about smugmug always improving,
with help ALWAYS available!!

Thanks Again,
rich

3rdPlanetPhotography · August 19, 2006

Download Digital Files
Hello everyone, not sure if this is on purpose or what but when I'm logged in I don't get the Download Digital File option in my cart. However If I log out and go back to my cart the option is there.

Scott

Andy · August 19, 2006

kc7dji wrote:

Hello everyone, not sure if this is on purpose or what but when I'm logged in I don't get the Download Digital File option in my cart. However If I log out and go back to my cart the option is there.

Scott

Hi Scott,

Not a bug:
http://www.dgrin.com/showthread.php?t=39261

3rdPlanetPhotography · August 19, 2006

why did I have the feeling that I would be wrong...lol

Thanks Andy

Andy wrote:

Hi Scott,

Not a bug:
http://www.dgrin.com/showthread.php?t=39261

Ken CCP · August 19, 2006

Custom Pricing Bug! Greater/Less than broken
I just discovered that "greater than" and "less than" options in pricing for filtering price adjustments.

But it seems to be broken which is too bad, it is a great feature.:cry

From what I can tell it is only reading the first digit (maybe second if the first is a decimal point) It might be doing string compares instead of value compares.

So I do greater than 15 or 15.00 and it is highlights all above $1.

If I do a 4 I get all the prices that start with 5s or higher (I think, I didn't do a complete test case analysis)

I just know that it appears to be doing a character based compare instead of a value based compare.

Thanks!

Andy · August 19, 2006

Ken CCP wrote:

I just discovered that "greater than" and "less than" options in pricing for filtering price adjustments.

But it seems to be broken which is too bad, it is a great feature.:cry

From what I can tell it is only reading the first digit (maybe second if the first is a decimal point) It might be doing string compares instead of value compares.

So I do greater than 15 or 15.00 and it is highlights all above $1.

If I do a 4 I get all the prices that start with 5s or higher (I think, I didn't do a complete test case analysis)

I just know that it appears to be doing a character based compare instead of a value based compare.

Thanks!

Ken, we'll look into it..thanks!

ghealy · August 19, 2006

Problem loading images
Not sure if it's just me or if there is a system problem.

Have been attempting to load photos to one of my galleries today.
http://ghealy.smugmug.com/gallery/1790724

First attempted this earlier this morning and when it didn't work, I tried the new java uploader. It never worked on my PC and still doesn't.

I then tried 'old faithful' and it reacted the same as the Windows Explorer uploader, i.e. both just sit there for some time and then give the following error:

"Sending information to the server failed with error code 12030. Uploading has been aborted."

Any suggestions on how I can tackle this? Appreciate any and all comments.

ghealy

Andy · August 19, 2006

ghealy wrote:

Not sure if it's just me or if there is a system problem.

Have been attempting to load photos to one of my galleries today.
http://ghealy.smugmug.com/gallery/1790724

First attempted this earlier this morning and when it didn't work, I tried the new java uploader. It never worked on my PC and still doesn't.

I then tried 'old faithful' and it reacted the same as the Windows Explorer uploader, i.e. both just sit there for some time and then give the following error:

"Sending information to the server failed with error code 12030. Uploading has been aborted."

Any suggestions on how I can tackle this? Appreciate any and all comments.

ghealy

There are no system problems today. That error is further explained here:
http://www.smugmug.com/help/problems

Allen · August 19, 2006

Replace photo
FYI
I get this blank page when replacing photo.
http://upload.smugmug.com/photos/replace.mg
Photo did replace though.
Al

Manny · August 21, 2006

Not just Universal Uploader

Andy wrote:

Confirmed and I'll get Onethumb on it as soon as possible. Sorry for the trouble bham.

:uhohI also tried to get around it via the Send to Smugmug tool and it also uploads with the long filename. Not sure where it is getting it from as it is NOT in the EXIF... Trying Old Faithfful now as I have read it is the only workaround now...

Thanks
Manny

http://manny.smugmug.com/

todosLados · August 21, 2006

Panoramics don't display scrollbar
Hello,
If I click the "O" link (original) for this image, I don't get a horizontal scroll bar, even though its a panoramic, so that I can't see the whole image:
http://neb.smugmug.com/gallery/1476644/1/70574930

I get a JavaScript error on the page as well. I've attached a screenshot of the error details (IE 6).

I think the problem occurs when vertically it fits, but it doesn't horizontally (most panoramics).
In comparison, clicking the "O" link from the page below correctly shows both scrollbars, because it doesn't fit vertically either:
http://neb.smugmug.com/gallery/1775702/3/88290040

A workaround is to get into the Single Image view by clicking the "L" link first, then the "O" link, but users won't know that...

Thanks,
Ben

Andy · August 21, 2006

todosLados wrote:

Hello,
If I click the "O" link (original) for this image, I don't get a horizontal scroll bar, even though its a panoramic, so that I can't see the whole image:
http://neb.smugmug.com/gallery/1476644/1/70574930

I get a JavaScript error on the page as well. I've attached a screenshot of the error details (IE 6).

I think the problem occurs when vertically it fits, but it doesn't horizontally (most panoramics).
In comparison, clicking the "O" link from the page below correctly shows both scrollbars, because it doesn't fit vertically either:
http://neb.smugmug.com/gallery/1775702/3/88290040

A workaround is to get into the Single Image view by clicking the "L" link first, then the "O" link, but users won't know that...

Thanks,
Ben

Hi Ben,

Here's what I replied to you by email from our help desk:

Hi Ben,

It's not a bug. The viewer has a preferred size, and also the choice to select which sizes they want to view. In smugmug style, if they click on the main photo, it goes into lightbox, and they can select O to get the original. In traditional, they can keep clicking to get to the original, or they can simply click on "Original"

Many folks appreciate having the smaller size first (quick loading) and then click to the larger. You can always add some text in the gallery description to help them along if you like

I hope this helps!

Cannot replicate the javascript error - are you perhaps behind a corporate firewall, or do you have any sort of blocking software running?

todosLados · August 21, 2006

Andy wrote:

Hi Ben,

Here's what I replied to you by email from our help desk:

Cannot replicate the javascript error - are you perhaps behind a corporate firewall, or do you have any sort of blocking software running?

Hmmm.... I don't see how it's not a bug for the "O" link in the "smugmug" view style. Granted, there are ways around it, but when the user clicks that link they expect to see the original image in the lightbox view, not just the left side of it that they can't scroll around to see the rest. Are you saying that not being able to scroll is the intended functionality? Furthermore, it works one way (with scrolling) if the image is taller than the browser, but doesn't work if it's not taller than the browser. How is that not a problem? I recognize that it might not be a link that users click regularly, but I have several panoramics and this a problem for all of them. I would like to suggest to the user in the description of the photo to click the "O" link, as I think the scrolling original image is the best view of the photo, but if they do that they will only see the left side of the image, not the whole thing.

I don't mean to come on too strongly, I just don't see how the current link's result is what is intended.

One last note: I am behind a corporate firewall, I didn't know that was a JS limitation...

Ben

Mike Lane · August 21, 2006

todosLados wrote:

Hmmm.... I don't see how it's not a bug for the "O" link in the "smugmug" view style. Granted, there are ways around it, but when the user clicks that link they expect to see the original image in the lightbox view, not just the left side of it that they can't scroll around to see the rest. Are you saying that not being able to scroll is the intended functionality? Furthermore, it works one way (with scrolling) if the image is taller than the browser, but doesn't work if it's not taller than the browser. How is that not a problem? I recognize that it might not be a link that users click regularly, but I have several panoramics and this a problem for all of them. I would like to suggest to the user in the description of the photo to click the "O" link, as I think the scrolling original image is the best view of the photo, but if they do that they will only see the left side of the image, not the whole thing.

I don't mean to come on too strongly, I just don't see how the current link's result is what is intended.

One last note: I am behind a corporate firewall, I didn't know that was a JS limitation...

Ben

Do you have a link to the page with the original on it that you can't scroll?

todosLados · August 21, 2006

Mike Lane wrote:

Do you have a link to the page with the original on it that you can't scroll?

Here's the link to the page, although as the "O" link brings up the lightbox, it doesn't have a distinct web page for the view. Clicking the "O" link is required, while viewing the page using the "smugmug" style:
http://neb.smugmug.com/gallery/1476644/1/70574930

Mike Lane · August 21, 2006

todosLados wrote:

Here's the link to the page, although as the "O" link brings up the lightbox, it doesn't have a distinct web page for the view. Clicking the "O" link is required, while viewing the page using the "smugmug" style:
http://neb.smugmug.com/gallery/1476644/1/70574930

I guess I'm confused. You were saying you couldn't scroll your original sized images? But when I click on the O I get the lightbox that I can scroll (in firefox at least). Or if I click on the L, and then in the single image pages click on the O I get a single image page that also allows me to scroll your images. So I guess I'm not seeing the problem is all

Andy · August 21, 2006

todosLados wrote:

Here's the link to the page, although as the "O" link brings up the lightbox, it doesn't have a distinct web page for the view. Clicking the "O" link is required, while viewing the page using the "smugmug" style:
http://neb.smugmug.com/gallery/1476644/1/70574930

In Lightbox in IE, the scroll bars should be there. Don't know why. I'll investigate and return back to you.

Andy · August 21, 2006

todosLados wrote:

Here's the link to the page, although as the "O" link brings up the lightbox, it doesn't have a distinct web page for the view. Clicking the "O" link is required, while viewing the page using the "smugmug" style:
http://neb.smugmug.com/gallery/1476644/1/70574930

OK it's bugged. But in the meantime, you can view the O on the page, by clicking "Original."

rpali · August 21, 2006

File names and file names!
I know of the problem with the entire local path appearing in the caption...this is not what I'm talking about.

First, there used to be a file name field included with the others like camera, more details, original size, current, other sizes, and keywords. It no longer appears in any of my galleries. It was invaluable when the caption was added because I didn't have to worry about reproducing the file name there. Now there's really no way for a viewer to give me a list of images short of a link-list, but I've got to visit every link, then find the image. I want that name back!

Second, and related, when I now upload files, the thumbnail no longer displays "user > gallery > filename" as a tool tip. This was also handy...especially when the file name field disappeared. :-) What it displays now is "user > gallery photo" and by this I mean the gallery name and the word 'photo' after a space.

The first problem affects all the galleries I have. The name field is gone. The second problem only affects newly uploaded files. My old images have the "user > gallery > filename" tooltip while the newly uploaded images replace the file name with the word 'photo.' Not nearly as good.

Ideas? Is it me?

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