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Slow processing on some images not overall
Ferguson
Registered Users Posts: 1,339 Major grins
This is not about a particular event but I've observed over the last few months when I upload a number of photos (say 30-150 at a time is typical), one or two will stay in "processing" for very long periods of time, e.g. 20-120 minutes or more.
As an example, I uploaded this gallery about 30 minutes before I am writing this.
http://captivephotons.com/Events/FGCUvNKU031613/
All images except the first processed within moments. The first is still showing "processing" as I write this. Sometime later this morning I suspect it will be fine.
I used to try to delete them and reupload, I've just taken a more patient approach and all appear to eventually process. But when I'm turning a gallery over to someone to view, these look really confusing.
This does not happen all the time (I did a few dozen in another gallery before this one and it worked fine). It does happen probably one out of every two uploads of any size. I've seen no pattern as to which image -- ordinal position, size, etc. It just seems random, like all the others take the fast lane, and one or two get stuck behind a turnip truck and can't get past.
It's not a huge deal, but any ideas why?
By the way, it's not a browser issue -- I have tried multiple computers to check status, and cleared cache, etc.
Been typing slowly -- that shot is still processing.
As an example, I uploaded this gallery about 30 minutes before I am writing this.
http://captivephotons.com/Events/FGCUvNKU031613/
All images except the first processed within moments. The first is still showing "processing" as I write this. Sometime later this morning I suspect it will be fine.
I used to try to delete them and reupload, I've just taken a more patient approach and all appear to eventually process. But when I'm turning a gallery over to someone to view, these look really confusing.
This does not happen all the time (I did a few dozen in another gallery before this one and it worked fine). It does happen probably one out of every two uploads of any size. I've seen no pattern as to which image -- ordinal position, size, etc. It just seems random, like all the others take the fast lane, and one or two get stuck behind a turnip truck and can't get past.
It's not a huge deal, but any ideas why?
By the way, it's not a browser issue -- I have tried multiple computers to check status, and cleared cache, etc.
Been typing slowly -- that shot is still processing.
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One thing I did notice was that the first photo in the gallery has both metadata for the Title and Caption, whereas the other photos in the gallery only include Title metadata (at least for the 5 or 6 photos I looked at so far). You might try a test and try uploading the same photo again, first, as-is, and second, after removing either the Title or Caption metadata from the image. I'm just working on a hunch here, but it's possible this may have some affect on the processing time.
Also note, any images that are currently in processing status won't be shown to visitors (you'll only see those "processing" thumbnails when logged in as the account owner).
I hope this helps!
SmugMug Support Hero
I cloned the image twice, removed the caption from one, and uploaded to a test gallery. I did this, then deleted it, then did it again. Both time they were processed in under two minutes.
That's consistent with past experience, I've often re-uploaded a shot with the intent of deleting the "processing", and it usually finishes immediately leaving the one stuck "processing" still in that state.
If the one without caption finished first it was at most a few seconds on these two tries.
Incidentally I did not know that the "processing" would not sure to visitors, that's good information.
SmugMug Support Hero
So no one else has this problem?
It happened again yesterday. I checked the logs, and all the images among about 2 dozen completed processing in 40-50s from the statistics. Except one, and it took 1851 seconds, over a half hour. It was nothing special, all shot at the same time, same two cameras.
Then this morning I deleted them (they had been reprocessed), uploaded about three times that number (including that same image again, slightly edited) and they all processed quickly, about a minute or less each.
So this evening I uploaded 70 images. These had a bit more variation but most were done in under 2 minutes, a couple a bit longer, but 4 near the end (but scattered) were ridiculously slow at 503 seconds, and three I left running and went to bed after about 25 minutes of waiting.
Is it just me? Or is no one else in a hurry to turn over a gallery?
I will try to recreate this over the weekend. I have not seen this personally, but I upload almost solely via the Lightroom plug in. I will keep you posted.
Michael
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To GoofBck: I used JFriedl's lightroom upload plug-in for this batch, but I used the default web browser upload for the batch mentioned in the first post. I see no relationship to how uploaded. But to your HughesNet, I do networking for a living, and if you have upload (not processing) problems I would certainly suspect it first, due to the extreme latency. I know it's the only game in town for a lot of people.
In my case the upload is very fast (I'm on 50/10mbs cable), it's the processing that is an issue. And only for one or a very few random images.
The solution back then was to just delete the photo and re-upload it vs wait.
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I hope this gets fixed soon. It was seriously annoying a few years ago.
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Any further thoughts from someone with SM?
Would this be better as a help desk ticket?
Of 146 images:
131 were under 10 minutes processing
12 were under 20 minutes
2 were in the 1900 second range
1 was 2196 seconds
The good news is all did finish. But that kind of variation is just weird, it's as though some images get kicked off into a very low priority queue somewhere.
I'd much rather see the overall average go up a bit and have them all finish about the same time, but that's a FACTOR of almost 100 variation.
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I've gone the support route, and was told "that's normal".
But this is a real pain. Last night I was trying to make a newspaper deadline to get some shots up where an editor could look over them and pick some.
Upload - fine, in plenty of time. Then for over 10 minutes one (and only one) shot just sat there processing. That may not sound like long, but the others were done within a minute or so of the upload itself finishing (which was long also as on a college wifi).
I've had some that took about 40 minutes, when dozens around them all average 10-20 seconds or less.
IT IS BROKEN. There's something that kicks some pictures into some kind of queue that just takes forever to run. MANY times I've re-uploaded the same image, and had the second upload process in seconds while the first is still showing processing -- it is NOT the image content alone that causes this.
I know a few other people are bothered by this -- is it just that 99% of the users are very patient?
But seriously -- Smugmug -- how can you say this is "normal". Say "it's not broken enough for us to want to fix it", but by what stretch of the imagination can you say someone designed the system to work this way -- after all, that's the only way it can be "normal" right?
Mitch
Today I uploaded 84 shots. By eyeball estimate each one processed in about 10-50 seconds.
One of them -- in no way different than I can see -- took 1904 seconds, or over 30 minutes.
It was neither the first, nor the last (it was #14). Same camera, similar size, similar metadata fields. Everything normal.
The shot is below (which for SM should give you all you need to look at the logs). That's about 100 TIMES as long as most of the shots.
http://www.captivephotons.com/Events/FGCUVB/Lipscomb101813/i-xQTmcmS
How can that be "normal"?
PS. I uploaded a screen shot but it required me to crop it so tight not sure how reasonable it is; 800 wide is pretty small for a screen shot.
Here's an example - I uploaded the same image twice, shown at the top and bottom of this screen shot. Note that the first image still hasn't finished loading - even though it was submitted for upload 6 minutes before the successfully uploaded shot.
--- Denise
Musings & ramblings at https://denisegoldberg.blogspot.com
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