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#1
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Major grins
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Video uploading issue
I seem to be having issues uploading video, and not certain why. I am using Adobe Premire Pro CS5, and exporting to either .wmf, or .mp4, however, when I upload, it just seems to hang up and never finish. Occasionally it will go through on the second or third attempt, but this takes all day. Keep in mind that I am a newby with video, so if there is some preferred settings in Adobe that I should be using, would appreciate some help. Any suggestions??? Oh, and the videos are well within the limits for size/length.
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#2
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with a Heroes touch
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Hi Mike,
This might be a connection issue as your upload log (control panel > stats tab > upload log) shows some "incomplete file" errors. That means we didn't receive the files in question completely. If you're on a wireless connection, try a hard-wired cable connection instead. If the problem persists, write us at our helpdesk with details: http://help.smugmug.com/ What browser version and uploader do you use? If you use any antivirus, firewall or internet security software, write us what specific software you use.
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Sebastian SmugMug Support Hero look on the bright side http://www.SebastianHosche.com |
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