Smart galleries busted again?

rolette · August 21, 2011

Looks like smart galleries are riding the short yellow bus again... I uploaded a couple of batches of photos earlier and they aren't showing up in the smart galleries.

If I go edit the "smart" settings and either refresh the preview or save them, then I get the photos I expect.

Not sure if it regressed back to the broken state it was in forever or if this is something new.

Jay

rolette · August 21, 2011

Sample gallery showing the problem: http://rolette.smugmug.com/ItsAllAboutMe/2011-Rock-Volleyball/Asberry-Lindsey/. Should be more than 2 photos in it.

Not the only one by any means. As far as I can tell, it's all of the galleries in the "2011: Rock Volleyball" sub-category. The only ones that are accurate are the ones that I manually re-saved.

Jay

Andy · August 21, 2011

Hi Jay, please email our heroes and let us look into this from the help desk thanks. http://help.smugmug.com

rolette · August 21, 2011

Sure thing. Email sent.

Thanks,
Jay

Andy · August 31, 2011

We think this is fixed again - can you please try?
Just remember, it's not 'instantaneous' updates - we do have to reindex things. Which means it could take minutes or longer, depending.

Thanks.

rolette · September 1, 2011

Looks like it is working again, although I won't be able to test adding new photos until this weekend. It is definitely picking up the photos I've added in the last 2 weeks where it wasn't before.

Thanks,
Jay

Runtscal · October 7, 2011

Still Busted!
This has been an ongoing problem for over a year (actually pretty much since the smart gallery function was released - I've reported this multiple times since it's inception). Every year I create approx 80 albums for individual football players to be populated from the game albums via smart rules. So far this problem occurs every season (actually anytime I mass use this function). The albums are created, smart rules in place, photos uploaded in game album & coded in the keyword field to correspond with the smart rules. The keywords/smart rule data shows indexing and then indexed. However, I have to repeatedly go back in to 80 albums and re-save the smart rules & refresh to get the albums to populate. Occasionally they seem to populate a few photos and then sometimes they are indefinitely hung up until I refresh/re-save. This is incredibly time-consuming and frustrating. Kind of like that giant red "EASY" button -- I need a giant red "REFRESH" button so I don't have to do it for 80 albums over & over.

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

http://www.monicamanning.com/Sports/2011-Football-by-Player/62-Breyun-Owens/19314955_9NJmZk#1505569944_9pd2zv3

Original report of problem with smart galleries in February 2010 -- still being discussed in April 2011 and now again in October 2011. Seriously!!!!! Can we get this fixed once & for all.

http://www.dgrin.com/showthread.php?t=158660&highlight=smart

SamirD · October 7, 2011

Wow, great info. I'll wait to see if this is fixed before using this feature.

rolette · October 7, 2011

Runtscal wrote: »

This has been an ongoing problem for over a year (actually pretty much since the smart gallery function was released - I've reported this multiple times since it's inception). Every year I create approx 80 albums for individual football players to be populated from the game albums via smart rules. So far this problem occurs every season (actually anytime I mass use this function). The albums are created, smart rules in place, photos uploaded in game album & coded in the keyword field to correspond with the smart rules. The keywords/smart rule data shows indexing and then indexed. However, I have to repeatedly go back in to 80 albums and re-save the smart rules & refresh to get the albums to populate. Occasionally they seem to populate a few photos and then sometimes they are indefinitely hung up until I refresh/re-save. This is incredibly time-consuming and frustrating. Kind of like that giant red "EASY" button -- I need a giant red "REFRESH" button so I don't have to do it for 80 albums over & over.

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

http://www.monicamanning.com/Sports/2011-Football-by-Player/62-Breyun-Owens/19314955_9NJmZk#1505569944_9pd2zv3

Original report of problem with smart galleries in February 2010 -- still being discussed in April 2011 and now again in October 2011. Seriously!!!!! Can we get this fixed once & for all.

http://www.dgrin.com/showthread.php?t=158660&highlight=smart

Monica,

FWIW, I'm not seeing the problem with my smart galleries. I'm not disputing that you are having issues with it, but the most recent bug they fixed on it hasn't regressed at least.

Regards,
Jay

David Evertsen · October 7, 2011

rolette wrote: »

Monica,

FWIW, I'm not seeing the problem with my smart galleries. I'm not disputing that you are having issues with it, but the most recent bug they fixed on it hasn't regressed at least.

Regards,
Jay

I email Smugmug about once a week about this exact issue and when it will be fixed and get no concrete answers to when. Smart Galleries still have issues . Engineering is the one holding up the fixes now, I don't understand how anyone in the company sees this as great customer service..

SamirD · October 7, 2011

If this is something needing a fix, I've noticed broken things are taking about a month or slightly more to get fixed. :cry Not the best answer on when, but an answer nevertheless.

David Evertsen · October 7, 2011

SamirD wrote: »

If this is something needing a fix, I've noticed broken things are taking about a month or slightly more to get fixed. :cry Not the best answer on when, but an answer nevertheless.

Never understood the concept of why it takes so long to fix something that has been broken so many times in the past year. The first time a problem is noticed sure but not the second or third time, that is not a very good way to do things..

David Evertsen · October 7, 2011

Runtscal wrote: »

This has been an ongoing problem for over a year (actually pretty much since the smart gallery function was released - I've reported this multiple times since it's inception). Every year I create approx 80 albums for individual football players to be populated from the game albums via smart rules. So far this problem occurs every season (actually anytime I mass use this function). The albums are created, smart rules in place, photos uploaded in game album & coded in the keyword field to correspond with the smart rules. The keywords/smart rule data shows indexing and then indexed. However, I have to repeatedly go back in to 80 albums and re-save the smart rules & refresh to get the albums to populate. Occasionally they seem to populate a few photos and then sometimes they are indefinitely hung up until I refresh/re-save. This is incredibly time-consuming and frustrating. Kind of like that giant red "EASY" button -- I need a giant red "REFRESH" button so I don't have to do it for 80 albums over & over.

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

http://www.monicamanning.com/Sports/2011-Football-by-Player/62-Breyun-Owens/19314955_9NJmZk#1505569944_9pd2zv3

Original report of problem with smart galleries in February 2010 -- still being discussed in April 2011 and now again in October 2011. Seriously!!!!! Can we get this fixed once & for all.

http://www.dgrin.com/showthread.php?t=158660&highlight=smart

I agree Monica, it should not be taking this long, also wanted to note that I really like Player number galleries love your keyword impelentation, I use something similar for my Player Galleries. Good work, now if we could get this fixed finally..

SamirD · October 7, 2011

David Evertsen wrote: »

Never understood the concept of why it takes so long to fix something that has been broken so many times in the past year. The first time a problem is noticed sure but not the second or third time, that is not a very good way to do things..

I completely agree with you and have felt this same frustration as some critical things for me have broken and been fixed this year.

I know SM seems to be doing a lot of development/revamping, and this will happen when they're doing that on a live product. Of course, proper QA would prevent this issues, but SM has a different QA philosophy, and use us to find some of the bugs.

I'm sure it's one of the way to keep their costs down and provide the services they do at the price they do.

Twoofy · October 7, 2011

Runtscal wrote: »

This has been an ongoing problem for over a year (actually pretty much since the smart gallery function was released - I've reported this multiple times since it's inception). Every year I create approx 80 albums for individual football players to be populated from the game albums via smart rules. So far this problem occurs every season (actually anytime I mass use this function). The albums are created, smart rules in place, photos uploaded in game album & coded in the keyword field to correspond with the smart rules. The keywords/smart rule data shows indexing and then indexed. However, I have to repeatedly go back in to 80 albums and re-save the smart rules & refresh to get the albums to populate. Occasionally they seem to populate a few photos and then sometimes they are indefinitely hung up until I refresh/re-save. This is incredibly time-consuming and frustrating. Kind of like that giant red "EASY" button -- I need a giant red "REFRESH" button so I don't have to do it for 80 albums over & over.

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

http://www.monicamanning.com/Sports/2011-Football-by-Player/62-Breyun-Owens/19314955_9NJmZk#1505569944_9pd2zv3

Original report of problem with smart galleries in February 2010 -- still being discussed in April 2011 and now again in October 2011. Seriously!!!!! Can we get this fixed once & for all.

http://www.dgrin.com/showthread.php?t=158660&highlight=smart

Hello,

Thanks for posting on the other thread about this, otherwise I would not have known

That being said, as far as I was aware this issue had been fixed. As you can see in the previous thread after I fixed it (which was no easy task), everyone reported things were working perfectly.

So, while I can appreciate your frustration, I'd rather just focus on the problem and trying to find a solution.

You mention this URL: http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

What specifically is the problem with this album? Can you show me the images you are expecting to show up that are not along with the gallery they were originally uploaded to?

Do keep in mind that these updates are "queued" and its a first-in-first-out queue. So expect some lag.

- Greg

David Evertsen · October 7, 2011

Twoofy wrote: »

Hello,

Thanks for posting on the other thread about this, otherwise I would not have known

That being said, as far as I was aware this issue had been fixed. As you can see in the previous thread after I fixed it (which was no easy task), everyone reported things were working perfectly.

So, while I can appreciate your frustration, I'd rather just focus on the problem and trying to find a solution.

You mention this URL: http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN

What specifically is the problem with this album? Can you show me the images you are expecting to show up that are not along with the gallery they were originally uploaded to?

Do keep in mind that these updates are "queued" and its a first-in-first-out queue. So expect some lag.

- Greg

Greg, check with Steve Mills, he is well aware of the issue that has been a problem since at least the beginning of August. Andy even though he is on Safari knows as well.

Runtscal · October 7, 2011

@Twoofy - SM ---- The main gallery is http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN where I am originally posting & coding the photos in the keywords. The photos should then populate to one of the 80 albums in this subcategory - http://www.monicamanning.com/Sports/2011-Football-by-Player

Even after SM keywords go from displaying "indexing 2011sgp75" for player 75 and then shows as indexed 2011sgp75 and no longer highlighted in the keyword field on the original photo. They are NOT always populating to the smart gallery. I see some populate OK. However, even a day later, I have to re-save/refresh the smart gallery rules to get them to populate. Sometimes, if I just access the smart gallery without re-save/refresh a few photos might populate.

Here is a current example of a photo not populating & it has been over 24 hours.

Main Gallery (SGP Vs Midlothian - Fall 2011) - http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN
Image: http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1515882890_NLzwm52
Smart Gallery (#18 Terry Lightfoot) - http://www.monicamanning.com/Sports/2011-Football-by-Player/18-Terry-Lightfoot/19314269_vjxPn3#1505537793_NMFgvQb

I have not re-saved/refreshed the smart rules on the smart gallery to allow you the opportunity to see it as is. I did access the smart gallery twice & it still did not populate.

I am using Google Chrome, Windows 7 Vista if that helps to know.

Runtscal · October 7, 2011

@david evertson -- thanks for the compliment - it seems to work well and by season end -- it makes it much easier to pull shots of each kid for the slideshow etc. Plus parents/kids appreciate NOT having to comb through thousands of pics to find that there kid is in say 50 of them. In addition, the downloadable zip is wonderful ( you could even make some dough off that). I do the same for Drill Team (of course, you have to learn who the girls are by name & face). However, any jersey sport should work well --- just be sure to add the year in the naming convention so that you don't have major issues from year to year for the same team & sport.

Twoofy · October 7, 2011

David Evertsen wrote: »

Greg, check with Steve Mills, he is well aware of the issue that has been a problem since at least the beginning of August. Andy even though he is on Safari knows as well.

Yeah, I have been talking with Steve about it recently.. But it seems hard to find an actual messed up example at this exact moment in time - but now that I have one I am going to do a bit of digging.. I will report back here in a little bit...

- Greg

Twoofy · October 7, 2011

Runtscal wrote: »

@Twoofy - SM ---- The main gallery is http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN where I am originally posting & coding the photos in the keywords. The photos should then populate to one of the 80 albums in this subcategory - http://www.monicamanning.com/Sports/2011-Football-by-Player

Even after SM keywords go from displaying "indexing 2011sgp75" for player 75 and then shows as indexed 2011sgp75 and no longer highlighted in the keyword field on the original photo. They are NOT always populating to the smart gallery. I see some populate OK. However, even a day later, I have to re-save/refresh the smart gallery rules to get them to populate. Sometimes, if I just access the smart gallery without re-save/refresh a few photos might populate.

Here is a current example of a photo not populating & it has been over 24 hours.

Main Gallery (SGP Vs Midlothian - Fall 2011) - http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1501677486_8CWJsGN
Image: http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1515882890_NLzwm52
Smart Gallery (#18 Terry Lightfoot) - http://www.monicamanning.com/Sports/2011-Football-by-Player/18-Terry-Lightfoot/19314269_vjxPn3#1505537793_NMFgvQb

I have not re-saved/refreshed the smart rules on the smart gallery to allow you the opportunity to see it as is. I did access the smart gallery twice & it still did not populate.

I am using Google Chrome, Windows 7 Vista if that helps to know.

Hello,

I need a bit more clarification here I think. So the gallery here:

http://www.monicamanning.com/Sports/2011-Football-by-Player/18-Terry-Lightfoot/19314269_vjxPn3#1505537793_NMFgvQb

Has these smart gallery rules:

Include > My Photos > Keyword > 2011sgp10
Include > My Photos > Keyword > 2011terrylightfoot

The image here: http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1515882890_NLzwm52

has the keyword "2011sgp18" - I would not expect it to show up in that smart gallery.

Is there something I'm missing or did I click something wrong?

- Greg

Twoofy · October 7, 2011

SamirD wrote: »

I completely agree with you and have felt this same frustration as some critical things for me have broken and been fixed this year.

I know SM seems to be doing a lot of development/revamping, and this will happen when they're doing that on a live product. Of course, proper QA would prevent this issues, but SM has a different QA philosophy, and use us to find some of the bugs. I'm sure it's one of the way to keep their costs down and provide the services they do at the price they do.

You seem like you know a thing or two about software development. As such, I imagine that you understand the difficulty in working with a very large code base that is going on 12 years old. Much of the "development/revamping" is being done (at considerable expense) to modernize and simplify it. We have a large QA group that does fantastic work, but they can't catch everything - especially sporadic bugs.

I assure you that the world we are in is not so cynical as you are trying to make it sound.

And if you want to know why I do not spend my weekends and spare time frequenting Dgrin so much these days - its because I would really rather just not read this kind of thing.

.. I respect you and hope this gives you some food-for-thought...

- Greg

Runtscal · October 7, 2011

@Twoofy

ok -- some more examples to play with:

Right NOW - 10-7 4:00ish Central Time
Test 1 (new smart gallery)
Uploaded a SM Test pic (final scoreboard) to the main gallery here:

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1515975417_X3864gz

Coded with the keyword: smugmugtestb4 (meaning I coded this b4 I created the smart gallery album)

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1517534674_jwLtgx8

Accessed different (by player) subcategory:

http://www.monicamanning.com/Sports/2011-Football-by-Player

Added a new album called SMUGMUG Test (After Coding):

http://www.monicamanning.com/Sports/2011-Football-by-Player/Smugmug-Test-After-Coding/19404327_SBLNwn#1517534674_jwLtgx8

Entered the smart rule: smugmugtestb4
Immediately populated

Test 2 (existing smart gallery)

Same SM Test pic (final scoreboard) in main gallery here:

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1517534674_jwLtgx8

Keyword smugmugtestb4 already there

Accessed existing gallery (#1 Laquintin Bailey) under the subcategory by player for smart galleries

http://www.monicamanning.com/Sports/2011-Football-by-Player/1-LaQuinton-Bailey/19311687_S3F8f7#1508868162_pnBpJDr

Entered the smart rule: smugmugtestb4
Immediately populated

Test 3 (new smart gallery) (keyword coding to be entered after)

Created smart gallery here with smart rule smugmugtestafter

http://www.monicamanning.com/Sports/2011-Football-by-Player/SMUGMUGTEST-before-coding/19404443_RfNsp3

Entered keyword in main gallery here (smugmugtestafter)

http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1517534674_jwLtgx8

DID NOT populate (even after keyword shows to be indexed)

Reaccessed smart gallery & resaved/refreshed -- Populated immediately

Test 4 (Entered keyword on test photo b4 adding smart rule)
Added smart rule to scoreboard pic here:
http://www.monicamanning.com/Sports/Football-2011/Football-2011/19244366_WVhCg6#1517534674_jwLtgx8

Added smart rule smugmugtest74 to the following existing smart gallery

http://www.monicamanning.com/Sports/2011-Football-by-Player/74-Kendall-Steward/19315114_wFHn4z#1517534674_jwLtgx8

Populated Immediately

Hmmmm -- could it be the semantics between creating your smart galleries & smart rules and then coding your keywords after the fact. Those seem to NOT populate immediately like the others. I usually do create all of my smart galleries by player, code them and then as I add photos to the main event, I add the keywords/smart coding.

Only occassionally do I add a main gallery and then decide to set up smart galleries after the fact.

Maybe it is something in the programming about what comes first - the chicken or the egg!

Twoofy · October 7, 2011

Monica,

Since you seem able to reproduce this so easily, can you do something to create the failure in Test 3 but not do anything to fix it? If you can post the same details here I would be most appreciative. This may take a few iterations, so bare with me, I will probably need to enable some logging once I find the right code and have you try it again.

As long as you are willing to hang in there with me, I will stay with this until we figure it out.

David: I know you are having the same (or similar) problem. If it is different feel free to let me know, I'm not trying to exclude you or anything. I just don't need a lot of examples, but I do really appreciate the help you've given so far on this.

- Greg

Twoofy · October 7, 2011

Runtscal wrote: »

Maybe it is something in the programming about what comes first - the chicken or the egg!

http://articles.cnn.com/2010-07-14/world/england.chicken.egg.riddle_1_chicken-crystal-structure-human-skeleton?_s=PM:WORLD

- Greg

Twoofy · October 7, 2011

David Evertsen wrote: »

I email Smugmug about once a week about this exact issue and when it will be fixed and get no concrete answers to when. Smart Galleries still have issues . Engineering is the one holding up the fixes now, I don't understand how anyone in the company sees this as great customer service..

Hi David,

I just had a lengthy discussion with Steve about this. This is not the same problem we were having before where the smart galleries are not getting updated (and Monica's "Test 3"). Since its different, I wanted to tell you what is going on and let you know we're thinking of a scalable solution to it.

So, when you upload images that are going to be placed in a smart gallery we clear out the DB row that tells the smart gallery which images are inside it. Then we update the images the next time someone accesses the smart gallery. This presents a problem when viewing the album (especially for a newly created smart gallery) because it will show "Empty Gallery" until someone clicks it.

I just want to make sure that this describes the problem you are having - do I have it right?

- Greg

SamirD · October 7, 2011

Twoofy wrote: »

You seem like you know a thing or two about software development. As such, I imagine that you understand the difficulty in working with a very large code base that is going on 12 years old. Much of the "development/revamping" is being done (at considerable expense) to modernize and simplify it. We have a large QA group that does fantastic work, but they can't catch everything - especially sporadic bugs.

I assure you that the world we are in is not so cynical as you are trying to make it sound.

And if you want to know why I do not spend my weekends and spare time frequenting Dgrin so much these days - its because I would really rather just not read this kind of thing.

.. I respect you and hope this gives you some food-for-thought...

- Greg

I actually know nothing about software development. But I do know how hard it is to re-invent the wheel on a moving car. I didn't mean to sound cynical in my assessment of what I think the development process is like, but the last part about the QA is what I gathered from reading numerous posts by onethumb himself.

I don't want to seem negative, but I can be just as frustrated as ever other user that is seeing an unacceptable turnaround time in bug resolution. To give you some idea how frustrated, I've actually very seriously looked at switching from SM twice this year when some bugs affected me. And I've never even thought of that since I joined in 2005. It's that bad on this end when things go wrong.

Look, I know you guys do amazing work. Just building SM into the company it is with what back in the day wasn't even close to the resources you have today is a testament to that. But no one looks at the brilliance that went into OS/2 or the NeXT computing platform--they only look at what didn't work. And unfortunately, that's the state of affairs when consumers look at software or applications. I try to be as understanding as possible, but I expect the same in return. And most of the time, I'm let down.

We work just as hard as you do--sometimes even more. I personally had my first day off in 4 months this last Sunday--and that was only because I was completely physically and mentally exhausted. Before that it's been 4 months, 100hrs+ a week, 7 days a week. Sometimes those of us that are on the other side feel like you guys don't see this.

I know we're all in the same boat, and sometimes it seems we're forgetting that the guys above deck are working just as hard as the guys below deck, and vice-versa.

Thank you for taking the time to check out dgrin, and especially taking the time to post to reply to me.

Twoofy · October 7, 2011

SamirD wrote: »

I actually know nothing about software development. But I do know how hard it is to re-invent the wheel on a moving car. I didn't mean to sound cynical in my assessment of what I think the development process is like, but the last part about the QA is what I gathered from reading numerous posts by onethumb himself.

I don't want to seem negative, but I can be just as frustrated as ever other user that is seeing an unacceptable turnaround time in bug resolution. To give you some idea how frustrated, I've actually very seriously looked at switching from SM twice this year when some bugs affected me. And I've never even thought of that since I joined in 2005. It's that bad on this end when things go wrong.

Look, I know you guys do amazing work. Just building SM into the company it is with what back in the day wasn't even close to the resources you have today is a testament to that. But no one looks at the brilliance that went into OS/2 or the NeXT computing platform--they only look at what didn't work. And unfortunately, that's the state of affairs when consumers look at software or applications. I try to be as understanding as possible, but I expect the same in return. And most of the time, I'm let down.

We work just as hard as you do--sometimes even more. I personally had my first day off in 4 months this last Sunday--and that was only because I was completely physically and mentally exhausted. Before that it's been 4 months, 100hrs+ a week, 7 days a week. Sometimes those of us that are on the other side feel like you guys don't see this.

I know we're all in the same boat, and sometimes it seems we're forgetting that the guys above deck are working just as hard as the guys below deck, and vice-versa.

Thank you for taking the time to check out dgrin, and especially taking the time to post to reply to me.

My only issue: I take great exception to anyone who would say that SmugMug intentionally does a disservice to anyone in the interest of saving money.

I understand venting, I just think posts like this go a bit too far and piling on just doesn't help. Thats where my line in the sand is, if I'm going to spend my personal time helping out the users of this forum. I would rather not read dgrin then start to resent something I really enjoy doing.

- Greg

SamirD · October 7, 2011

Twoofy wrote: »

My only issue: I take great exception to anyone who would say that SmugMug intentionally does a disservice to anyone in the interest of saving money.

That's not what I was intending to say, although I see how you could have been read that way. I was basically saying that this is the [bug resolution] formula that works, and is how SM has been able to thrive, so it probably won't change.

I'm glad to see you've proven me wrong.

I still remember how you fixed the mass rotate issue. I'll never forget that.

David Evertsen · October 7, 2011

Twoofy wrote: »

Hi David,

I just had a lengthy discussion with Steve about this. This is not the same problem we were having before where the smart galleries are not getting updated (and Monica's "Test 3"). Since its different, I wanted to tell you what is going on and let you know we're thinking of a scalable solution to it.

So, when you upload images that are going to be placed in a smart gallery we clear out the DB row that tells the smart gallery which images are inside it. Then we update the images the next time someone accesses the smart gallery. This presents a problem when viewing the album (especially for a newly created smart gallery) because it will show "Empty Gallery" until someone clicks it.

I just want to make sure that this describes the problem you are having - do I have it right?

- Greg

Yep that's my current problem.. I appreciate whats going on but for the life of me I cannot understand why posting on Dgrin gets development to work on said issues when I have been checking quite frequently with Steve and Andy hoping to get this resolved via email and nothing has moved. I honestly don't know how I am supposed to go about getting bugs fixed. It seems hit or miss most times.. Thanks for your help..

David Evertsen · October 8, 2011

Runtscal wrote: »

@david evertson -- thanks for the compliment - it seems to work well and by season end -- it makes it much easier to pull shots of each kid for the slideshow etc. Plus parents/kids appreciate NOT having to comb through thousands of pics to find that there kid is in say 50 of them. In addition, the downloadable zip is wonderful ( you could even make some dough off that). I do the same for Drill Team (of course, you have to learn who the girls are by name & face). However, any jersey sport should work well --- just be sure to add the year in the naming convention so that you don't have major issues from year to year for the same team & sport.

How do you code your keywords?? I use photomechanic and code replacement before uploading. Do you keywords after uploading??

Malte · October 8, 2011

SamirD wrote:

I still remember how you fixed the mass rotate issue. I'll never forget that.

Aww, you guuuys, you're gonna make me cry. :cry

I won't forget it either, that was some serious voodoo by Twoofy.

Malte

Smart galleries busted again?

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