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Old Jul-12-2011, 03:24 PM
#1
timmyster is offline timmyster OP
Big grins
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Photos not showing
Alot of my photos are just black boxes! Are there Smugmug issues?
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Ask not, for it will come to you...

My Site: Family Pictures Photography
Old Jul-12-2011, 03:27 PM
#2
Allen is offline Allen
"tweak 'til it squeaks"
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Getting weird display also. 18 of 24 thumbs show horizontal lines.
Old Jul-12-2011, 03:28 PM
#3
timmyster is offline timmyster OP
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Now all my photos gone, come on now!
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My Site: Family Pictures Photography
Old Jul-12-2011, 03:35 PM
#4
wayne861 is offline wayne861
Big grins
Quote:
Originally Posted by timmyster View Post
Now all my photos gone, come on now!
Here we go again. Most images are a black box with a red x here in Western NY.
Old Jul-12-2011, 03:41 PM
#5
timmyster is offline timmyster OP
Big grins
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I'm in Iowa and now all my photos are grey boxes.
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Ask not, for it will come to you...

My Site: Family Pictures Photography
Old Jul-12-2011, 03:46 PM
#6
onethumb is offline onethumb
SmugMug CEO & Chief Geek
onethumb's Avatar
Quote:
Originally Posted by timmyster View Post
Alot of my photos are just black boxes! Are there Smugmug issues?
Amazon is experiencing some problems with their S3 service, which is causing SmugMug some headaches while trying to serve your photos & videos: http://status.aws.amazon.com/

We'll keep you posted on our own Status page: http://status.smugmug.com/

Sorry for the hiccup. Hopefully it'll be over soon. :(
Old Jul-12-2011, 03:55 PM
#7
timmyster is offline timmyster OP
Big grins
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Thank you :)
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My Site: Family Pictures Photography
Old Jul-12-2011, 05:05 PM
#8
TeamSpeed is offline TeamSpeed
1D4 Shooter
Status page shows that Amazon is back up, however my pics are still not showing.
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Old Jul-12-2011, 05:15 PM
#9
timmyster is offline timmyster OP
Big grins
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Neither are mine.
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Old Jul-12-2011, 08:22 PM
#10
Bu11dog is offline Bu11dog
Big grins
I am having same issue. Little preview photos are all mess up.
Old Jul-12-2011, 09:10 PM
#11
SamirD is offline SamirD
Huntsville Car Scene.com
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Anyone having uploading issues too?
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Old Jul-13-2011, 03:41 AM
#12
Andy is offline Andy
panasonikon
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Quote:
Originally Posted by SamirD View Post
Anyone having uploading issues too?
Shouldn't be any - please write our Support Heroes if you're having difficulty uploading. Thanks.
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Old Jul-13-2011, 08:06 AM
#13
SamirD is offline SamirD
Huntsville Car Scene.com
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Worked fine after a few attempts. Must have been a glitch of some sort.
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Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
Want faster uploading? Vote for FTP!
Old Jul-13-2011, 03:28 PM
#14
timmyster is offline timmyster OP
Big grins
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here it is 24 hrs. later and my photo's are still just grey boxes?????? And I just made my monthly payment:( How about a discount !
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Ask not, for it will come to you...

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Old Jul-13-2011, 03:50 PM
#15
wayne861 is offline wayne861
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Quote:
Originally Posted by timmyster View Post
here it is 24 hrs. later and my photo's are still just grey boxes?????? And I just made my monthly payment:( How about a discount !
After giving up last night, I come back today and find Smugmug is still down. The thought of giving a refund for the constant down time has been brought up in the past. Don't hold your breath!
Old Jul-13-2011, 03:54 PM
#16
Andy is offline Andy
panasonikon
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Hi, we are not 'still down' - we're up, but we're having trouble serving up some photos to some people - our Ops team is on it and will fix this as fast as possible - sorry for the hassle!
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Old Jul-13-2011, 03:57 PM
#17
Steve Cavigliano is offline Steve Cavigliano
SmugFlash
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Hi Timmy,
Our apologies Our Operations team is investigating this issue, as I type. It appears that some thumbnails (and other display sizes) aren't displaying. The original photos all appear to have uploaded properly. The issue is only with the display copies, we generate and serve for viewing.

We hope to have this resolved shortly.

Again our apologies. We thank you for your patience and understanding, while we take care of this issue

Cavig
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Old Jul-13-2011, 03:58 PM
#18
Bu11dog is offline Bu11dog
Big grins
Here is what my page looks like. Good job Smugmug. Broken icons all over my site.

Luckily I am not using Smugmug for business, just share photos with friends and families. If my business site looks like this, I will be very pissed.
Attached Images
 
Old Jul-13-2011, 04:02 PM
#19
Andy is offline Andy
panasonikon
Andy's Avatar
Quote:
Originally Posted by Bu11dog View Post
Here is what my page looks like. Good job Smugmug. Broken icons all over my site.

Luckily I am not using Smugmug for business, just share photos with friends and families. If my business site looks like this, I will be very pissed.
Hi Bu11dog, we're sorry and we're working as fast as possible to restore the thumbnails and images. Things happen, and these are usually very short-lived. Apologies for the hassle.
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Moon River PhotographyWorkshopsGoogle+FacebookTwitter
Old Jul-13-2011, 04:05 PM
#20
Andy is offline Andy
panasonikon
Andy's Avatar
http://status.smugmug.com/services/photos is updated and we will report progress there.
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