FAQtoid

timmyster · Jul-12-2011, 03:24 PM #1

Alot of my photos are just black boxes! Are there Smugmug issues?

Allen · Jul-12-2011, 03:27 PM #2

Getting weird display also. 18 of 24 thumbs show horizontal lines.

timmyster · Jul-12-2011, 03:28 PM #3

Now all my photos gone, come on now!

wayne861 · Jul-12-2011, 03:35 PM #4

Quote:

Originally Posted by timmyster

Now all my photos gone, come on now!

Here we go again. Most images are a black box with a red x here in Western NY.

timmyster · Jul-12-2011, 03:41 PM #5

I'm in Iowa and now all my photos are grey boxes.

***onethumb*** · Jul-12-2011, 03:46 PM #6

Quote:

Originally Posted by timmyster

Alot of my photos are just black boxes! Are there Smugmug issues?

Amazon is experiencing some problems with their S3 service, which is causing SmugMug some headaches while trying to serve your photos & videos: http://status.aws.amazon.com/

We'll keep you posted on our own Status page: http://status.smugmug.com/

Sorry for the hiccup. Hopefully it'll be over soon. :(

timmyster · Jul-12-2011, 03:55 PM #7

Thank you :)

TeamSpeed · Jul-12-2011, 05:05 PM #8

Status page shows that Amazon is back up, however my pics are still not showing.

timmyster · Jul-12-2011, 05:15 PM #9

Neither are mine.

Bu11dog · Jul-12-2011, 08:22 PM #10

I am having same issue. Little preview photos are all mess up.

SamirD · Jul-12-2011, 09:10 PM #11

Anyone having uploading issues too?

Andy · Jul-13-2011, 03:41 AM #12

Quote:

Originally Posted by SamirD

Anyone having uploading issues too?

Shouldn't be any - please write our Support Heroes if you're having difficulty uploading. Thanks.

SamirD · Jul-13-2011, 08:06 AM #13

Worked fine after a few attempts.

Must have been a glitch of some sort.

timmyster · Jul-13-2011, 03:28 PM #14

here it is 24 hrs. later and my photo's are still just grey boxes?????? And I just made my monthly payment:( How about a discount !

wayne861 · Jul-13-2011, 03:50 PM #15

Quote:

Originally Posted by timmyster

here it is 24 hrs. later and my photo's are still just grey boxes?????? And I just made my monthly payment:( How about a discount !

After giving up last night, I come back today and find Smugmug is still down. The thought of giving a refund for the constant down time has been brought up in the past. Don't hold your breath!

Andy · Jul-13-2011, 03:54 PM #16

Hi, we are not 'still down' - we're up, but we're having trouble serving up some photos to some people - our Ops team is on it and will fix this as fast as possible - sorry for the hassle!

**Steve Cavigliano** · Jul-13-2011, 03:57 PM #17

Hi Timmy,
Our apologies

Our Operations team is investigating this issue, as I type. It appears that some thumbnails (and other display sizes) aren't displaying. The original photos all appear to have uploaded properly. The issue is only with the display copies, we generate and serve for viewing.

We hope to have this resolved shortly.

Again our apologies. We thank you for your patience and understanding, while we take care of this issue

Cavig

Bu11dog · Jul-13-2011, 03:58 PM #18

Here is what my page looks like. Good job Smugmug. Broken icons all over my site.

Luckily I am not using Smugmug for business, just share photos with friends and families. If my business site looks like this, I will be very pissed.

Andy · Jul-13-2011, 04:02 PM #19

Quote:

Originally Posted by Bu11dog

Here is what my page looks like. Good job Smugmug. Broken icons all over my site.

Luckily I am not using Smugmug for business, just share photos with friends and families. If my business site looks like this, I will be very pissed.

Hi Bu11dog, we're sorry and we're working as fast as possible to restore the thumbnails and images. Things happen, and these are usually very short-lived. Apologies for the hassle.

Andy · Jul-13-2011, 04:05 PM #20

http://status.smugmug.com/services/photos is updated and we will report progress there.


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Jul-12-2011, 03:24 PM #1
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	Photos not showing Alot of my photos are just black boxes! Are there Smugmug issues? __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-12-2011, 03:27 PM #2
Allen "tweak 'til it squeaks" Join Date: Aug 2004 Location: St. Louis, Mo Posts: 32,307	Getting weird display also. 18 of 24 thumbs show horizontal lines. __________________ Al My Website my Blog Mozilla Firefox Web Developer Firebug Customization FAQ Banner/Navbar/Slideshow Tutor

Jul-12-2011, 03:28 PM #3
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	Now all my photos gone, come on now! __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-12-2011, 03:41 PM #5
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	I'm in Iowa and now all my photos are grey boxes. __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-12-2011, 03:55 PM #7
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	Thank you :) __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-12-2011, 05:05 PM #8
TeamSpeed 1D4 Shooter Join Date: Mar 2007 Location: Corn and Cow Country (Indiana) Posts: 259	Status page shows that Amazon is back up, however my pics are still not showing. __________________ 7D, 70-200L IS, 17-55 IS 2.8, 150 2.8 macro, 12-24, 100-400L, 85 1.8, 50 1.4

Jul-12-2011, 05:15 PM #9
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	Neither are mine. __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-12-2011, 08:22 PM #10
Bu11dog Big grins Join Date: Aug 2005 Location: Bellevue, WA Posts: 36	I am having same issue. Little preview photos are all mess up.

Jul-12-2011, 09:10 PM #11
SamirD Huntsville Car Scene.com Join Date: Jan 2006 Location: HSV Posts: 3,989	Anyone having uploading issues too? __________________ Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com Want faster uploading? Vote for FTP!

Jul-13-2011, 08:06 AM #13
SamirD Huntsville Car Scene.com Join Date: Jan 2006 Location: HSV Posts: 3,989	Worked fine after a few attempts. Must have been a glitch of some sort. __________________ Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com Want faster uploading? Vote for FTP!

Jul-13-2011, 03:28 PM #14
timmyster ^OP Big grins Join Date: Jan 2009 Location: N.W. Iowa Posts: 30	here it is 24 hrs. later and my photo's are still just grey boxes?????? And I just made my monthly payment:( How about a discount ! __________________ Ask not, for it will come to you... My Site: Family Pictures Photography

Jul-13-2011, 03:54 PM #16
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,971	Hi, we are not 'still down' - we're up, but we're having trouble serving up some photos to some people - our Ops team is on it and will fix this as fast as possible - sorry for the hassle! __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Jul-13-2011, 03:57 PM #17
Steve Cavigliano SmugFlash Join Date: Aug 2004 Location: San Jose, California Posts: 3,637	Hi Timmy, Our apologies Our Operations team is investigating this issue, as I type. It appears that some thumbnails (and other display sizes) aren't displaying. The original photos all appear to have uploaded properly. The issue is only with the display copies, we generate and serve for viewing. We hope to have this resolved shortly. Again our apologies. We thank you for your patience and understanding, while we take care of this issue Cavig __________________ http://freezeframephotography.smugmug.com "When people look at my pictures, I want them to feel the way they do when they want to read a line of a poem twice." Robert Frank - Photographer

Jul-13-2011, 03:58 PM #18
Bu11dog Big grins Join Date: Aug 2005 Location: Bellevue, WA Posts: 36	Here is what my page looks like. Good job Smugmug. Broken icons all over my site. Luckily I am not using Smugmug for business, just share photos with friends and families. If my business site looks like this, I will be very pissed. Attached Images

Jul-13-2011, 04:05 PM #20
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,971	http://status.smugmug.com/services/photos is updated and we will report progress there. __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter