Hi everybody
I have put this question in the Feedback forum but I only have got and answer from an admin.
My proposal was:
"Let us decide whether to allow or not customers to crop images at orders"
My idea is that me, as the author, I should have the control over if the images I want to sell can be cropped or not.
And I think this is something that customers should find out "before" they actually place an order, not "after" as admin is suggesting in her comment:
"You can already override cropping using our proof-delay feature"
What is the meaning in allowing first a customer to decide his own cropping and then cancelling it with the "proof-delay feature"?
I'd really like to hear your thoughts
Fabio

I just took a quick look at the photos on your site. I don't see any way around allowing customer cropping with the print sizes you are allowing. Have you considered limiting the print sizes to the sizes that match your photos? That would mean that cropping isn't needed at all to match the print size.

That would leave you with 8x12, 10x15, and 12x18 as print sizes.

--- Denise

Originally Posted by denisegoldberg I That would leave you with 8x12, 10x15, and 12x18 as print sizes. --- Denise

Hi Denise
thanks for your help.
Of course I know I have seizes that don't match with images native aspect ratio (3:2) and obviously I don't worry about cropping for those.
But the fact is that cropping is available "anyway", no matter what the size is.
So customers can crop at their liking even if they choosed to print on a seize that match the image aspect ratio.
Also, I put myself in a customer mind: I like an image but the option for cropping is very tempting so I crop it and I place the order for that cropping. What happens next? the photographer change my cropping.....
And this is, I think you can agree with me, too much.
Besides that, my opinion is that authors should have the right to allow cropping or not as a matter of principle.
There is a big buzz since ever about intellectual image property and we leave to buyers the power to modify our prints.....

Unfortunately even if you could disable cropping, you can't stop a customer from purchasing a photo and then cropping the image after they receive it - unless you choose to only allow purchase of a format like a MetalPrint.

It probably doesn't matter what any of our opinions are - it's ultimately the customer who makes the decision.

--- Denise

Originally Posted by denisegoldberg It probably doesn't matter what any of our opinions are - it's ultimately the customer who makes the decision. --- Denise

I totally disagree with you about this
I can buy a print and spray it with black spots once is delivered to me, but I don't expect I can ask the author to print one of his images covered with black dots just because I like it that way.
A customer is totally free in deciding whether he likes or not to buy one of my photos "as is"; images should be printed as authors, not customers, want them printed.
Because we, authors, are the owners of the image and that image has been created by us following our creativeness and inspiration.
That's what I have been thaught about being a photographer.

Originally Posted by fabthi I totally disagree with you about this I can buy a print and spray it with black spots once is delivered to me, but I don't expect I can ask the author to print one of his images covered with black dots just because I like it that way.

You asked for an opinion, and I gave you one. I already knew that you disagreed based on your first post.

I don't disagree with you that you should be able to control the cropping. I was just stating the fact that a customer can change your photo once it is in their hands. While I agree that disallowing cropping would be a good option, in the end if the customer wants to crop your image they will do it after the fact.

And you're contradicting your own belief by offering photos in size ratios that must be cropped.

--- Denise

A lot of my customer crop images in ways that are ... suboptimal. I post mostly 4x5 aspect ratio, but when someone wants a small print, they select 4x6 and then crop... sometimes they crop bits of their heads off. And on the rare occasion that I post 4x6, sometimes people print them 8x10 and crop those.

It would be so nice if smugmug would show aspect-ratio appropriate print sizes when customers order.

And what about 16x9? Some images beg for panoramic treatment. 16x9 works great for a screensaver, but there is no 16x9 printing option.

Originally Posted by bikealps A lot of my customer crop images in ways that are ... suboptimal.

I like the term "suboptimal." I'm chiming in because I feel my customer's cropping RUINS the photos. It's of particular concern with my very shallow DOF dance recital photos where a mom (usually) will crop out the in-focus girl in order to be left with a picture of her own daughter, who is, inevitably, blurred. Once the cropping choice has been made by the customer, I don't feel like it can be reversed by me in any socially graceful way. In addition, I like to use subtle vignetting to hide problem areas in these dance photos. A clumsy, self-interested crop often destroys any artistry I may have achieved with this technique.

So my suggestion is yet another radio button (I know!) in the gallery settings to disallow customer cropping.

I understand your concerns, and it will be interesting to see if SmugMug has any plans to address this, but in the meantime all we have is what we have. I think it would be a big deal to change the order module.

Lets deal with what is available rather than dwell on what isn't. You can use proof delay. You don't have to arbitrarily change the crop but you could contact the client and let them know your reasoning. You can provide some guidance on your site with regard to ordering prints. You can do all your own printing. You can set up a complete custom website.

If you stop and think about it we are getting a hell of a deal for $150.00 per year. Think of it as the law of diminishing returns. For $150.00 you get say 90% of what you want. If you want 95% -98% be prepared to spent 10 to 20 times what your spending now.

Sam

Originally Posted by fabthi My idea is that me, as the author, I should have the control over if the images I want to sell can be cropped or not.

I am just curious as to why this bothers you so much.

Someone pays you full price and chooses 3/4 or 1/2 or 1/4 of your shot because they like that part, and you want to eliminate this type of paying customer?

If that is what you like, fine, I honestly don't understand it. However, there is a pretty easy solution to this problem. Have the customer email you directly to order a print instead of using the online shopping cart. Then you can decide what if any crops take place.

There are plenty of smugmug users doing this already. If we have customers who want prints on fine art paper such as silver rag, they don't use our shopping cart. We don't use either of the smugmug printers for this service. It hasn't been much of an issue for us.

I'm totally in agreement here. They are my images and I've decided what the composition should be. When someone crops out their tiny face from a much larger image and then has it printed as a 5x7, the quality looks bad, the image looks bad, and they they go around saying that I took the picture. I don't want that representing my business.

Is that really so weird?

I'm all for allowing them to crop to the ratio they are ordering, but I think it should be optional if we allow them to crop past that. Photographers go to years of training learning composition techniques for a reason!

Originally Posted by swoonoverit I'm totally in agreement here. They are my images and I've decided what the composition should be. When someone crops out their tiny face from a much larger image and then has it printed as a 5x7, the quality looks bad, the image looks bad, and they they go around saying that I took the picture. I don't want that representing my business. Is that really so weird? I'm all for allowing them to crop to the ratio they are ordering, but I think it should be optional if we allow them to crop past that. Photographers go to years of training learning composition techniques for a reason!

Thanks for the feedback! In the meantime, set your galleries with Proof Delay so that you can re-adjust the crops as you see fit.

I see this is an old post but I am chiming in that I would really like the ability to disable the cropping option in the shopping cart. For someone who is selling fine art prints, not only does it look unprofessional and odd for the customer to be able to crop, it also confusing for them. I plan to set up price lists so that each image only has sizes available that don't require cropping. Then, in the shopping cart the customer sees an option to crop, which can cause them to wonder if cropping is necessary because why else would it be there. If they click on it, they will see ambiguous language telling them that often images need cropping, with no additional guidance. This just makes no sense for someone trying to buy a fine art print. It discredits the "art" shopping experience, and while the proof delay option allows me to prevent someone from creating their own cropped print with my name attached to it, it does not remedy the unprofessional impression made by a confusing experience for the customer.

JSS44 I agree, the client should not be given the option to crop, that should be strictly up to the photographer.....
but if you're not offering all the available sizes then simply decide what sizes you really want to offer for sale and
crop to that aspect ratio prior to upload... ... ... that is a pretty simple solution and it keeps your art yours ... ... ...

Art Scott, are you saying that if I only offer sizes matching an image's aspect ratio that the cropping tool won't appear in the shopping cart when someone checks out?

Originally Posted by JSS44 Art Scott, are you saying that if I only offer sizes matching an image's aspect ratio that the cropping tool won't appear in the shopping cart when someone checks out?

Unfortunately, that is not the case. I already have all my photos assigned to price lists according to their size and only offer prints which match their crop ratio.

However, the crop option still appears in the shopping cart. For example, this link will take you directly to the buy options for a 8x12 ratio image. Notice that (with the exception of the 20x30 thinwrap) all offered prints are in the 8x12 ratio.

Add one to your shopping cart and you will notice that the crop option is still there.

Thanks for clarifying. That's what I thought and what I would like to see change.

The reason why I decided to post about this issue is becausef from my point of view, being a pro photographer for more than 30 years, I simply consider that leaving the option to crop available for customers is just a non-sense.
But at least it would make some sort of plausibility if this choice would be left in the hand of the author.
While here at SmugMug they seem to think that "customer comes first"; I do respect customers as long as they respect my creative choices without pretending to have the freedom to modify them to their liking.
As for making this feature available for SmugMug artists, I just think it's only a matter of good will to do that by SmugMug staff. They offer us every week so many new features, why not this reasonable one Andy and Denise?

I'd like to see this as well. Just this week I had to e mail a customer that I had changed the crop she applied to an 8 by 12 that didn't need any cropping, and had a subject 'hitting the ceiling' visually when she applied a weird crop. I tried to be really nice in the message explaining why I altered it, but it is very awkward.

Originally Posted by CWSkopec Unfortunately, that is not the case. I already have all my photos assigned to price lists according to their size and only offer prints which match their crop ratio. However, the crop option still appears in the shopping cart. For example, this link will take you directly to the buy options for a 8x12 ratio image. Notice that (with the exception of the 20x30 thinwrap) all offered prints are in the 8x12 ratio. Add one to your shopping cart and you will notice that the crop option is still there.

Ok I just double checked.....it did not use to be that way......Thanks for the clarification.