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HELP: Pantone huey is not recognized win windows 7 x64

candersoncanderson Registered Users Posts: 71 Big grins
edited November 11, 2010 in Digital Darkroom
I have moved to windows 7 x64 from my 32 bit windows XP. I am having a problem with my Pantone Huey (not pro) giving an error that the sensor is not found when starting. Windows is saying that it is a USB input device. Anyone have any Ideas? :dunno
Chris Anderson
Canon EOS 20D
http://www.lazycreekphoto.com
Teddy Roosevelt Revised: "Walk softly and carry a big lens."

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    NewsyNewsy Registered Users Posts: 605 Major grins
    edited October 27, 2010
    canderson wrote: »
    I have moved to windows 7 x64 from my 32 bit windows XP. I am having a problem with my Pantone Huey (not pro) giving an error that the sensor is not found when starting. Windows is saying that it is a USB input device. Anyone have any Ideas? ne_nau.gif

    Have you installed the updated software?

    v1.0.5

    http://www.pantone.com/pages/pantone/Pantone.aspx?pg=19567&ca=12

    .
    http://newsy.smugmug.com

    .
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    candersoncanderson Registered Users Posts: 71 Big grins
    edited October 27, 2010
    Yes, latest software from Pantone's website. Tried it 3 times just to make sure.
    Chris Anderson
    Canon EOS 20D
    http://www.lazycreekphoto.com
    Teddy Roosevelt Revised: "Walk softly and carry a big lens."
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    NewsyNewsy Registered Users Posts: 605 Major grins
    edited October 28, 2010
    http://forums.pantone.com/default_wrapper.aspx?g=posts&m=156

    "the most likely culprit is the onboard USB card lacking sufficient power to drive the PANTONE huey/hueyPRO device. This issue is common in Dell computers where X-Rite has documented a number of cases, although Dell denies there is any issue. Should this be the case, use of a separately-powered USB hub will usually resolve the issue."

    .
    http://newsy.smugmug.com

    .
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    candersoncanderson Registered Users Posts: 71 Big grins
    edited October 28, 2010
    Interesting. Will have to try that. I got one arround here someplace....
    Chris Anderson
    Canon EOS 20D
    http://www.lazycreekphoto.com
    Teddy Roosevelt Revised: "Walk softly and carry a big lens."
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    Art ScottArt Scott Registered Users Posts: 8,959 Major grins
    edited October 28, 2010
    canderson wrote: »
    Interesting. Will have to try that. I got one arround here someplace....

    make sure it is at least USB 2.0 and not a USB 1 external hub........
    "Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

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    Ed911Ed911 Registered Users Posts: 1,306 Major grins
    edited November 11, 2010
    I had a very similar problem with Spyder 2 Pro and solved it with a driver download from the Datacolor...be it an XP/Vista 64 bit driver, it still worked.

    The biggest problem upgrading to Win 7, 64 bit, is finding work arounds for older software.
    Remember, no one may want you to take pictures, but they all want to see them.
    Educate yourself like you'll live forever and live like you'll die tomorrow.

    Ed
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