Can't grant permission to facebook app

PerryPics · September 12, 2010

I can't seem to get the 'share with facebook' feature to work. I get this far:

... and then I cannot grant permission to the app to post to my wall. Happens with both firefox 3.6.8 and internet explorer 8. Clicking on the 'allow' button seems to have no effect. Nothing gets posted to my facebook wall. I checked the "application settings" for the smugmug app from within facebook, but there isn't much there to try changing.

Have other had a similar issue? What am I doing wrong?

FWIW, the 'like' button for FB works fine for me.

Thanks!

Perry
perrypics.smugmug.com

cpagility · September 12, 2010

PerryPics wrote: »

I can't seem to get the 'share with facebook' feature to work. I get this far:

... and then I cannot grant permission to the app to post to my wall. Happens with both firefox 3.6.8 and internet explorer 8. Clicking on the 'allow' button seems to have no effect. Nothing gets posted to my facebook wall. I checked the "application settings" for the smugmug app from within facebook, but there isn't much there to try changing.

Have other had a similar issue? What am I doing wrong?

FWIW, the 'like' button for FB works fine for me.

Thanks!

Perry
perrypics.smugmug.com

I've been having the same problem. I can post to Twitter no problem but Facebook has never worked. I have been in touch with the help people at smugmug with no luck so far. If you find a fix please let me know.

docwalker · September 13, 2010

Have you guys tried turning off AdBlock Pro? I can see it active in your screen shot. You may need to whitelist SmugMug and your custom domain in ABP. Also check your Internet Security applications to make sure you are not blocking 3rd party cookies.

Titus213 · September 14, 2010

Yahoo! it works! Thank you all for the quick fix.

PerryPics · September 14, 2010

Hey Doc,

Thanks for your reply.

Alas, no luck. I already have ABP disabled for those domains (screen cap shows icon in green, confirming this point). I have Firefox set to accept 3rd party cookies too. I see similar behavior using internet explorer. Using Chrome I get a '502 Bad Gateway' error. I wish I knew what Titus213 did to get things working.

Any other thoughts?

Many thanks -

Perry

PerryPics · September 14, 2010

Doc -
... and... I suspect the problem lies in having the window focus incorrectly set. It is as though I cannot click on the 'Allow' button. Oddly, I can click the "Share on Facebook" button, pictured in the screen cap, and this seems to redraw the window. I suspect the "Request For Permission" window has not been 'brought to the front,' even though it appears so visually.

Hope that helps -

Perry

PerryPics · September 21, 2010

Bump...
Any word on this issue?

:confused

Perry

docwalker · September 21, 2010

Perry, sorry. I did not see your post. I am not seeing the same behavior. I just tested using a new account and was able to allow Facebook using Firefox. What other internet security apps do you have running?

PerryPics · September 22, 2010

Just Microsoft Security Essentials. I have realtime monitoring turned-off.

But it looks like it no longer matters.

I tried other options available through the smugmug share button. Email worked. "Get a link" worked. When I then went to "Be Social" facebook worked too. It now works with both firefox and IE. Huh. Don't know what changed, but all is well.

Thanks!

Perry

pward76 · September 22, 2010

I'm having the same issue - went to ad block and allowed facebook - still no joy. any ideas?

When using IE 6 - I get a 502 bad gateway error right away after hitting "Be Social" - no opportunity to select a network at all.

docwalker · September 23, 2010

Perry, we made no changes recently that I am aware of on this end. So whatever changed was on your end as far as I can tell. I am glad that it is working for you.

Pward, can you try a more up to date browser than IE6? You are going to find that some features will not work in IE6. Firefox, Safari, Chrome, and any of the later versions of IE work.

pward76 · September 23, 2010

docwalker wrote: »

Perry, we made no changes recently that I am aware of on this end. So whatever changed was on your end as far as I can tell. I am glad that it is working for you.

Pward, can you try a more up to date browser than IE6? You are going to find that some features will not work in IE6. Firefox, Safari, Chrome, and any of the later versions of IE work.

Sorry I wasn't clear. I use Firefox almost exclusively and am in the latest release of it - and it will not work either. I was just indicating that I also tried IE - my apologies

Andy · September 23, 2010

pward76 wrote: »

Sorry I wasn't clear. I use Firefox almost exclusively and am in the latest release of it - and it will not work either. I was just indicating that I also tried IE - my apologies

Facebook is down today http://techcrunch.com/2010/09/23/facebook-down/

Andy · September 23, 2010

MakeMeShutter wrote: »

Good to know, but why wasn't this posted on the status updates????

I sent a message to SmugHelp because I thought my "Like" button showing up late was a problem on my end.

A simple note on the Status updates would have helped me avoid wasting my time and that of the Smug Heroes.

I praise SmugMug when things are going well, I have been growing quite concerned with the minor problems lately.

Sincerely,
--Frustrated SmugMug Customer!!!

I'm sorry we frustrated you! Didn't think it necessary since the interenet is full of "facebook is down!" posts -but I'll do that now

http://twitter.com/SmugMugStatus/status/25342468065

Andy · September 23, 2010

MakeMeShutter wrote: »

Not everyone follows facebook and twitter believe it or not.
I also don't spend my days combing the internet when I have a site issue.

The following is the link I have for status updates.
http://status.blogs.smugmug.com/

I was not even aware of the twitter status updates.

It would be nice if SmugMug information was better consolidated.

I am beginning to feel alienated by SmugMug because I am not part of every social site on the internet.

What a shame!

We've been asked to put stuff everywhere

Facebook is back up and next time this happens I hope I can update the blog quickly enough so you see it!

pward76 · September 27, 2010

Andy wrote: »

Facebook is down today http://techcrunch.com/2010/09/23/facebook-down/

I've tried this multiple times when I know facebook is up. It still will not work.

Andy · September 27, 2010

pward76 wrote: »

I've tried this multiple times when I know facebook is up. It still will not work.

Have you got cookies fully enabled in your browser? 3rd party cookies must be enabled, too. Please write our Support Heroes if the problem persists.

ChristianVee · September 29, 2010

Good to know that there are others having the identical issue. Its still not resolved here (except by switching to Safari temporarily to get authorized), see my detailed posts in this thread...
http://www.dgrin.com/showpost.php?p=1470984&postcount=35

Can't grant permission to facebook app

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