Uploads Stopping

coldclimb · August 20, 2010

Since the new uploader came out recently (which is awesome in many ways, by the way :thumb ) I've noticed that when a file has an error uploading, the upload halts entirely. The old uploader would just skip that file after a few tries, and keep uploading the rest of them. That was handy for average connections or large batches of files, since I could just start the upload and go about my business, and when I came back I only had to choose the few files that didn't upload and try them again. Currently I'm finding I am forced to be AT my computer monitoring my upload every two or three minutes so I can restart it whenever it gets stopped.

Can this be fixed somehow? It would be greatly appreciated!

Andy · August 20, 2010

Hey, nice to see you again. please write our Support Heroes and let us help you directly from the help desk. Thanks!

j_mitch · August 21, 2010

I second this, I'm having the same issue. Keeps saying sometimes, album doesn't exist even though files above this one just got uploaded ok, and other times it says to check my internet connection.

Mox · August 23, 2010

I've had this problem, too, and would love a public answer.

JETA · August 23, 2010

I'm getting the album doesn't exist too. Please help.

AllenCW · August 23, 2010

Through December, I have 2 weddings and sometimes 3 each weekend. Honestly, it is very difficult and time consuming to sit in front of a computer looking for errors every 7 photos. For the past month, with this new uploader, it has taken me 2-5 hours to upload 400-600 photos for just one wedding. The previous uploader had taken about 10 minutes for the same size and same amount of photos.

The file sizes are approximately 200kb (not 200mb).
Problem happens on IE, Safari, Firefox.
Problem happens on XP, IMAC
Problem happens on both cable and dsl.

PS. I have been with smugmug for almost 5 years. I've seen lot of good and a lot of bad......this new uploader is a major 50 steps backwards.

jfriend · August 23, 2010

AllenCW wrote: »

Through December, I have 2 weddings and sometimes 3 each weekend. Honestly, it is very difficult and time consuming to sit in front of a computer looking for errors every 7 photos. For the past month, with this new uploader, it has taken me 2-5 hours to upload 400-600 photos for just one wedding. The previous uploader had taken about 10 minutes for the same size and same amount of photos.

The file sizes are approximately 200kb (not 200mb).
Problem happens on IE, Safari, Firefox.
Problem happens on XP, IMAC
Problem happens on both cable and dsl.

PS. I have been with smugmug for almost 5 years. I've seen lot of good and a lot of bad......this new uploader is a major 50 steps backwards.

I'd suggest that you stop using Smugmug's uploader which is apparently going through an unreliable phase. Use one of the 3rd party uploaders that have more robust coding. I use StarExplorer (small fee) primarily because it does really well with large unattended uploads, even across many galleries, but others seem to enjoy SendToSmugmug too.

TheOnlooker · August 23, 2010

jfriend wrote: »

I'd suggest that you stop using Smugmug's uploader which is apparently going through an unreliable phase. Use one of the 3rd party uploaders that have more robust coding. I use StarExplorer (small fee) primarily because it does really well with large unattended uploads, even across many galleries, but others seem to enjoy SendToSmugmug too.

Hey All,

We have seen this a few times, so it has been officially reported. The engineers are aware so the kinks should be getting worked out here soon. Sorry for the issues!

Kevin and the rest of the SmugMug Support Heroes

coldclimb · August 24, 2010

Thanks Kevin, and others! Sorry I didn't catch Andy's reply till just now so I didn't contact anyone, and I suppose if you're already on it I won't worry you any. Keep up the awesome work!

cpagility · August 24, 2010

I'm having the same problem. It took the 1/2 a day to upload 32 photos. I set them to upload and went away for a couple of hours came back and it had done 4. I restarted it and came back a while later and it had done a few more. By the time I was back and forth doing other things and expecting the photos to upload automatically it was 8 hours later.

Andy · August 24, 2010

cpagility wrote: »

I'm having the same problem. It took the 1/2 a day to upload 32 photos. I set them to upload and went away for a couple of hours came back and it had done 4. I restarted it and came back a while later and it had done a few more. By the time I was back and forth doing other things and expecting the photos to upload automatically it was 8 hours later.

Hey Karen, long time no talk! Write our help desk, and let us look at some diagnostics with you. Sounds like we can help.

Shizam · August 25, 2010

Hey Guys,
Yup I'm working on the 'error causes the queue to stop' issue, and I'll look into the "album doesn't exist" problem.

Sam

Shizam · August 25, 2010

People who are having the 'error causes the queue to stop' issue, are you experiencing it when your upload log gives a lot of 'wrong bytes received' messages?

EDIT: Never mind, I found the solution.

SamirD · August 26, 2010

Shizam wrote: »

People who are having the 'error causes the queue to stop' issue, are you experiencing it when your upload log gives a lot of 'wrong bytes received' messages?

EDIT: Never mind, I found the solution.

Just to give you a bit more information. I never got a 'wrong bytes received' message in the error log. In fact, the error log stays empty.

Shizam · August 27, 2010

Fixes for both issues (and other stuff) are live.

SamirD · August 27, 2010

Yay! I'll be testing them out this weekend, that's for sure.

jfriend · August 27, 2010

Shizam wrote: »

Fixes for both issues (and other stuff) are live.

Is there a list anywhere of what you changed?

SamirD · August 27, 2010

jfriend wrote: »

Is there a list anywhere of what you changed?

I was curious of that too, but then thought to myself--who cares as long as it works.

jfriend · August 27, 2010

SamirD wrote: »

I was curious of that too, but then thought to myself--who cares as long as it works.

He refers to "other stuff" in his changes. I've submitted a long list of suggestions/issues with the uploader and I wanted to know which ones he thinks he's addressed (if any).

SamirD · August 27, 2010

jfriend wrote: »

He refers to "other stuff" in his changes. I've submitted a long list of suggestions/issues with the uploader and I wanted to know which ones he thinks he's addressed (if any).

Ahh, that makes sense. I hope he addressed a good number of them. I know you're quite thorough when it comes to these sort of things, and I'm sure everything I could want would be encompassed in your list.

Shizam · August 28, 2010

jfriend wrote: »

He refers to "other stuff" in his changes. I've submitted a long list of suggestions/issues with the uploader and I wanted to know which ones he thinks he's addressed (if any).

I'll reply to your other post where you list them.

SamirD · August 29, 2010

Shizam wrote: »

I'll reply to your other post where you list them.

Could you please link to that post here? I have no idea where his list might be.

denisegoldberg · August 29, 2010

SamirD wrote: »

Could you please link to that post here? I have no idea where his list might be.

I believe the thread Shizam is referring to is Observations on the new Simple uploader changes.

--- Denise

SamirD · August 30, 2010

Thank you for the link Denise.

I used the uploader extensively yesterday, and while it no longer stops except after a lot of retries, the number of times it is having to retrying a file seems to be slowing down the overall speed of the upload. If I had to race this uploader to the previous one, I think the previous one would win. :cry

What has fundamentally changed in this uploader versus the older one? It seems to be on the ack/nak part of the file transfer versus the transfer itself, but I can't figure it out.

Shizam · August 30, 2010

What changed is this:

-Before if it was uploading a there was a period of 10 seconds where no bytes were sent (connection issue, latency, whatever) it'd cancel the upload and start over.

-Now if its uploading it just keeps trying to send bytes until the server decides to time out the connection, more upwards of 60 seconds.

The previous way of doing things didn't actually improve speed or help w/bad connections it just gave the perception of doing something (canceling and retrying every 10 seconds). The new way actually helps w/bad connections since if the connection picks back up w/in the 60 second window the upload continues, previous progress wasn't a waste.

Also, if the problem is a connection issue it just keeps retrying the same file instead of moving on to the next file since changing files wouldn't fix a connection issue and would just cause more complications down the road re-uploading files. This is another case where in the old uploader it could be perceived as going faster since its 'moving on' but its not really faster since its unnecessarily skipping files.

SamirD · August 30, 2010

Shizam wrote: »

What changed is this:

-Before if it was uploading a there was a period of 10 seconds where no bytes were sent (connection issue, latency, whatever) it'd cancel the upload and start over.

-Now if its uploading it just keeps trying to send bytes until the server decides to time out the connection, more upwards of 60 seconds.

The previous way of doing things didn't actually improve speed or help w/bad connections it just gave the perception of doing something (canceling and retrying every 10 seconds). The new way actually helps w/bad connections since if the connection picks back up w/in the 60 second window the upload continues, previous progress wasn't a waste.

Also, if the problem is a connection issue it just keeps retrying the same file instead of moving on to the next file since changing files wouldn't fix a connection issue and would just cause more complications down the road re-uploading files. This is another case where in the old uploader it could be perceived as going faster since its 'moving on' but its not really faster since its unnecessarily skipping files.

Thank you for the explanations!

I ran into two different files never transferring. I guess they just repeatedly timed-out until they exhausted all time-outs?

I was able to set the upload again with skip duplicates and it found the two and uploaded them, but I'm kinda wondering under what scenario the uploader would completely give up.

What's interesting is that I never ran into issues with the old uploader canceling or re-trying files unless there was a genuine connection issue. But the new uploader seems to have a connection issue every 5 files or so, sometimes every other file. I think this may have to do with my multi-wan connection, but I'm assuming that the ack coming from the server would come from the same wan connection like it did before in the old uploader.

Shizam · August 30, 2010

Weird,
It shouldn't give up, there are no timeout limits anymore, it just keeps uploading and retrying until the file finally goes. How long had the uploader run before it hit files that it just wouldn't upload?

Mox · August 31, 2010

I had the same issue last night. 2 files turned red while the others were still uploading, so it was definitely still active, but gave up while the very next file was still processing. At least it kept going after skipping those files.

SamirD · August 31, 2010

Shizam wrote: »

Weird,
It shouldn't give up, there are no timeout limits anymore, it just keeps uploading and retrying until the file finally goes. How long had the uploader run before it hit files that it just wouldn't upload?

Good to know. It had just started, so it was within the first 10 files. I think it was within the first 5 files.

SamirD · September 1, 2010

I just ran into an incorrect message when trying to replace a duplicate video that didn't upload/process correctly the first time. It said something about being the wrong format or something of that nature. This was in replace mode. In allow duplicates mode, it worked fine. I lost 30 minutes though. :cry. I usually don't even try to use replace duplicates because I've had problems in the past. I was trying to save time since I'm behind schedule right now and lost time instead.

SamirD · September 20, 2010

I've had the new uploaders choke on uploading a 5gb set of 600+ files. I've tried them in two different galleries now. I think it's choking on parsing a video for upload, but I don't know that for certain. Time lost so far is 24hrs.

Uploads Stopping

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