New Feature! Contact the pro

Andy · January 8, 2010

You'll notice on your site next time you login (if you've got more than one sale) that we ask you to fill out your customer contact email. This is because now, with our newest release today, your customers can reach you, directly and securely, with our Contact the pro form:

Your customers will see a link in your footer 'contact' which'll fire this form. Your email address is not shown or seen by robots or spambots, so don't worry about that.

FAQs

1. Whoa - I want SmugMug to do all my customer service, that's why I'm paying SmugMug!

No worries - emails from help pages and the shopping cart will still fire off to SmugMug support heroes. But clicking the contact link in your gallery, category, homepage and other parts of your site, the email will go to you directly. These emails are always about stuff that we have to contact you for anyhow

2. Where do I enter my customer contact email?

Control panel, Pros tab. Click the 'edit' link and put in your email address. Yes, it can be different from the address you use for your SmugMug account. Once you enter it, we'll send a validation email to your email address - click the link in that email to validate and you're all done. If you don't do this now, we'll ask you next time you login (and then not ever again).

3. What's the catch - will SmugMug spam me or give this email out to anyone?

Never.

4. My contact email is already entered, and has been for a while. I can't see the form!

Go to the pros tab, control panel, and click 'edit' for your customer contact email - then click save, and get the validation email. Click the link on that email and then you're all set.

Enjoy - help pages and release notes coming very soon.

Release notes.

Questions? Ask 'em here :thumb

scwalter · January 8, 2010

Sweet!! thanks. You can now mark this feature request complete...

http://smugmug.uservoice.com/pages/17723-smugmug/suggestions/321347-let-us-use-the-contact-form-for-normal-communicati

sellis · January 8, 2010

Neat, any way the contact link can be added to my navigation bar at the top of my page? Currently, I have a contact page with my address, phone number, email, etc.

It would be even cooler if I could put my logo or photo on the form instead of the old guy

Thanks,
Sam

Andy wrote:

You'll notice on your site next time you login (if you've got more than one sale) that we ask you to fill out your customer contact email. This is because now, with our newest release today, your customers can reach you, directly and securely, with our Contact the pro form:

Your customers will see a link in your footer 'contact' which'll fire this form. Your email address is not shown or seen by robots or spambots, so don't worry about that.

FAQs

1. Whoa - I want SmugMug to do all my customer service, that's why I'm paying SmugMug!

No worries - emails from help pages and the shopping cart will still fire off to SmugMug support heroes. But clicking the contact link in your gallery, category, homepage and other parts of your site, the email will go to you directly. These emails are always about stuff that we have to contact you for anyhow

2. Where do I enter my customer contact email?

Control panel, Pros tab. Click the 'edit' link and put in your email address. Yes, it can be different from the address you use for your SmugMug account. Once you enter it, we'll send a validation email to your email address - click the link in that email to validate and you're all done. If you don't do this now, we'll ask you next time you login (and then not ever again).

3. What's the catch - will SmugMug spam me or give this email out to anyone?

Never.

Enjoy - help pages and release notes coming very soon.

Questions? Ask 'em here

mehampson · January 8, 2010

Awesome. I was thinking about something like this literally yesterday.

Mox · January 8, 2010

Love it!!

Edit:

I've logged out and back in to get the prompt to enter my email, and have subsequently confirmed my email and followed the redirect to my page. I'm not seeing the link on my site: www.moxiephotos.com

Do I need to have one of the smugmug footers turned on for it to show? Thanks!

Andy · January 8, 2010

Mox wrote:

Do I need to have one of the smugmug footers turned on for it to show? Thanks!

Yes, try the minifooter

Mox · January 8, 2010

Coolio. Thank you!

brandofamily · January 9, 2010

Andy wrote:

Yes, try the minifooter

Can I make a link in the nav bar to lead to this "contact."

Andy · January 9, 2010

brandofamily wrote:

Can I make a link in the nav bar to lead to this "contact."

Dunno, I'll check on that.

Erick L · January 9, 2010

The contact link brings me here: http://www.smugmug.com/help/emailreal

I tried logged-in and out, same result.

I wasn't prompted to enter a contact email but I see it was already filled-up.

Andy · January 9, 2010

Erick L wrote:

The contact link brings me here: http://www.smugmug.com/help/emailreal

I tried logged-in and out, same result.

I wasn't prompted to enter a contact email but I see it was already filled-up.

Hi Erick, please click 'save' here are have your contact email validated. http://www.borealphoto.com/homepage/contactemail.mg

rich56k · January 9, 2010

Andy wrote:

Yes, try the minifooter

Great new feature !

Only thing I would suggest is (see att. sample of my own test of this feature) the need to change the "Homepage URL:" that smugmug is furnishing to my customers using the contact form to indicate my choosen URL...in my case its http://HooliganUnderground.com instead of http://rich56k.smugmug.com...

what can be done about this?

rich56k

scwalter · January 9, 2010

rich56k wrote:

Great new feature !

Only thing I would suggest is (see att. sample of my own test of this feature) the need to change the "Homepage URL:" that smugmug is furnishing to my customers using the contact form to indicate my choosen URL...in my case its http://HooliganUnderground.com instead of http://rich56k.smugmug.com...

what can be done about this?

rich56k

Mine shows my custom URL. Strange.

-Scott

scwalter · January 9, 2010

I just realized there's no name field. Can you add that? It's a feature request for the "forgot password"

http://smugmug.uservoice.com/pages/17723-smugmug/suggestions/218572-ask-for-first-and-last-name-in-passwrod-request-em?ref=title

-Scott

Erick L · January 9, 2010

Andy wrote:

Hi Erick, please click 'save' here are have your contact email validated. http://www.borealphoto.com/homepage/contactemail.mg

Thanks. I did but it only worked on second try using the same confirmation link.

Cool feature but since I'm never happy

, I'd prefer a full stand-alone contact page like borealphoto.com/contact so it could be linked from the navbar, complete with html-able field names so I could serve a French and English contact page.

rich56k · January 9, 2010

scwalter wrote:

Mine shows my custom URL. Strange.

-Scott

OK so I tried from firefox logged out and it showed HooliganUnderground.com,
when I tried initially I was logged in on Safari that came thru as rich56k.smugmug.com

I think we're OK

so as roseanne rosanna-danna used to say... 'never mind'

-r

Andy · January 9, 2010

rich56k wrote:

Great new feature !

Only thing I would suggest is (see att. sample of my own test of this feature) the need to change the "Homepage URL:" that smugmug is furnishing to my customers using the contact form to indicate my choosen URL...in my case its http://HooliganUnderground.com instead of http://rich56k.smugmug.com...

what can be done about this?

rich56k

Rich. If you were on your domain when you sent the form, we'd have used it. You were on nickname.smugmug when you sent it.

Try again from your custom domain.

Andy · January 9, 2010

Erick L wrote:

Cool feature but since I'm never happy

thanks Erick. This is v1. You can use add your feature request here, thanks!

http://smugmug.uservoice.com

Andy · January 9, 2010

MakeMeShutter wrote:

Are we able to link to the form so we can include it in our Nav bar or contact page?

Thanks, that's been asked a few times in this very thread

I'm checking on it.

kd2 · January 9, 2010

Nice feature, but I agree with the other poster who said it would be nice if we could replace the picture of the old guy with our own. Or a pic of our choice. It would especially make a difference for those of us who are females....

Andy · January 9, 2010

kd2 wrote:

Nice feature, but I agree with the other poster who said it would be nice if we could replace the picture of the old guy with our own. Or a pic of our choice. It would especially make a difference for those of us who are females....

You can - simply choose a bio photo on your site

http://www.smugmug.com/help/web-photo-albums

Andy · January 9, 2010

sellis wrote:

It would be even cooler if I could put my logo or photo on the form instead of the old guy

Thanks,
Sam

You can - simply choose a bio photo on your site

http://www.smugmug.com/help/web-photo-albums

kd2 · January 9, 2010

Andy wrote:

You can - simply choose a bio photo on your site

http://www.smugmug.com/help/web-photo-albums

Thanks!! I'll give it a try. (Should've known this was already thought of....)

rich56k · January 9, 2010

Andy wrote:

Rich. If you were on your domain when you sent the form, we'd have used it. You were on nickname.smugmug when you sent it.

Try again from your custom domain.

Cool... from FireFox 3.5.7 it works as planned (from the homepage it shows homepageURL correctly)

However, from Safari 4.0.4 it's giving me a gallery URL !!?? (instead of the homepage URL)

not so much a problem - but maybe a Safari bug?

-rich

Andy · January 9, 2010

rich56k wrote:

Cool... from FireFox 3.5.7 it works as planned (from the homepage it shows homepageURL correctly)

However, from Safari 4.0.4 it's giving me a gallery URL !!?? (instead of the homepage URL)

not so much a problem - but maybe a Safari bug?

-rich

Rich, we send the gallery link when you fire the form from within a gallery.

rich56k · January 9, 2010

Andy wrote:

Rich, we send the gallery link when you fire the form from within a gallery.

Hi Andy,

But I'm 'firing' from my homepage...

in FF it's OK, from homepage in Safari it's showing the gallery link (!)
hence my thought its a Safari bug

rich

Andy · January 9, 2010

rich56k wrote:

Hi Andy,

But I'm 'firing' from my homepage...

in FF it's OK, from homepage in Safari it's showing the gallery link (!)
hence my thought its a Safari bug

rich

K, we'll check....

jcimageworks · January 11, 2010

Erick L wrote:

The contact link brings me here: http://www.smugmug.com/help/emailreal

I tried logged-in and out, same result.

I wasn't prompted to enter a contact email but I see it was already filled-up.

I'm getting the same result even after validating several times. Every time I log into my smugmug account, I see the screen where it asks you to enter your e-mail address and save it as if I havent already done it. When I click "contact" in my footer, it keeps redirecting me to:

http://www.smugmug.com/help/emailreal

Ive tried sending myself several different validation e-mails and also just clicking on the same validation e-mail link several times with the same result.

Also, I'm getting the same result with both IE and Firefox.

Andy · January 11, 2010

jcimageworks wrote:

I'm getting the same

Working on it... standby

jcimageworks · January 11, 2010

Andy wrote:

Working on it... standby

Thanks for looking into it Andy.

jcimageworks · January 12, 2010

jcimageworks wrote:

Thanks for looking into it Andy.

Andy,

The issue has been resolved. I tried again this morning and it worked without a hitch. Thanks if you did some tweaking.

New Feature! Contact the pro

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