FAQtoid

NeilL · Jul-10-2009, 09:18 AM #1

Hi,

I am using a slow dialup connection (our DSL lines are down). Three attempted uploads with different uploaders have failed to upload jpg image files of ~1MB ea. I would have blamed it on my dialup connection, but the same thing was happening 24hr ago just before the SM site went down. When the site went up again the uploads went through OK.

The files upload fully but don't transfer into the gallery, there is an error message to say the upload has failed. At about 10min a pop that is a big waste of time :)

Thanks for your help.

Neil

speedyglx · Jul-10-2009, 09:18 AM #2

I always use the simple method to upload without any issues. Today when I try to upload pics, it starts to upload and after a moment it will retry and eventually give me Write Timeout error. Tried couple of times and same results. Does anyone have any ideas of whats going on?

Andy · Jul-10-2009, 09:30 AM #3

Our engineers are looking at this right now. Sorry for the hassle.

SunGlo · Jul-10-2009, 09:36 AM #4

Quote:

Originally Posted by Andy

Our engineers are looking at this right now. Sorry for the hassle.

Andy,

The error message I'm receiving indicates a timeout problems. I'm using the new uploader.

Phil

Andy · Jul-10-2009, 09:55 AM #5

Should be all sorted out now, sorry for the problem!

speedyglx · Jul-10-2009, 10:06 AM #6

Quote:

Originally Posted by Andy

Should be all sorted out now, sorry for the problem!

I still get a timeout error

SunGlo · Jul-10-2009, 10:08 AM #7

Quote:

Originally Posted by Andy

Should be all sorted out now, sorry for the problem!

Andy,

I'm still having problems. The uploads are failing with "Write Timeouts".

Phil

Andy · Jul-10-2009, 10:09 AM #8

Alright, hang on, engineers are checking again...

Andy · Jul-10-2009, 11:48 AM #9

Alright, now it should be all ok. Sorry!

NeilL · Jul-10-2009, 12:23 PM #10

Quote:

Originally Posted by Andy

Alright, now it should be all ok. Sorry!

These things happen!

Thanks for the lightning (and sympathetic!) response. Impressive!

Neil

SunGlo · Jul-10-2009, 12:49 PM #11

Quote:

Originally Posted by Andy

Alright, now it should be all ok. Sorry!

"Look'n good"...thanks Andy.

Phil

Randall · Jul-11-2009, 05:02 AM #12

Quote:

Originally Posted by NeilL

These things happen!

Thanks for the lightning (and sympathetic!) response. Impressive!

Neil

Maybe it's fixed for you but it still isn't working for me I have tried two different browsers .I still get the error message button

docwalker · Jul-11-2009, 05:08 AM #13

Randall,

Just to be sure that another problem is happening, can you click the errors button and let me know what it is listing? I am testing right now to make sure that the problem was fixed.

ETA: I just tested using the same files that I had trouble with yesterday. It seems the slower the connection was, the worse it got. This morning everything loaded fine. If you are still having trouble, I would like to check your connection just to make sure.

--Doc

coolleen · May-21-2010, 10:07 PM #14

I am getting "write timeout" errors when I try to upload pictures (just started happening this evening).
Get the same results no matter which uploader I use ( have tried both MacDaddy and via the Safari browser).

I am on a Cable with 1.5 Mbs upload speed and I have already reset both my cable modem as well as my Netgear router.

Help!

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Jul-10-2009, 09:18 AM #1
NeilL ^OP B+R=M,B+G=C,R+G=Y Join Date: Oct 2007 Location: Tasmania Posts: 4,188	Uploads failing Hi, I am using a slow dialup connection (our DSL lines are down). Three attempted uploads with different uploaders have failed to upload jpg image files of ~1MB ea. I would have blamed it on my dialup connection, but the same thing was happening 24hr ago just before the SM site went down. When the site went up again the uploads went through OK. The files upload fully but don't transfer into the gallery, there is an error message to say the upload has failed. At about 10min a pop that is a big waste of time :) Thanks for your help. Neil __________________ "Snow. Ice. Slow!" "Half-winter. Half-moon. Half-asleep!" http://www.behance.net/brosepix

Jul-10-2009, 09:18 AM #2
speedyglx Beginner grinner Join Date: Jul 2009 Location: NJ Posts: 2	uploading issues I always use the simple method to upload without any issues. Today when I try to upload pics, it starts to upload and after a moment it will retry and eventually give me Write Timeout error. Tried couple of times and same results. Does anyone have any ideas of whats going on?

Jul-10-2009, 09:30 AM #3
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,978	Our engineers are looking at this right now. Sorry for the hassle. __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Jul-10-2009, 09:55 AM #5
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,978	Should be all sorted out now, sorry for the problem! __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Jul-10-2009, 10:09 AM #8
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,978	Alright, hang on, engineers are checking again... __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Jul-10-2009, 11:48 AM #9
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,978	Alright, now it should be all ok. Sorry! __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Jul-11-2009, 05:08 AM #13
docwalker SmugMug Hero Join Date: Sep 2005 Location: Virginia Posts: 2,352	Randall, Just to be sure that another problem is happening, can you click the errors button and let me know what it is listing? I am testing right now to make sure that the problem was fixed. ETA: I just tested using the same files that I had trouble with yesterday. It seems the slower the connection was, the worse it got. This morning everything loaded fine. If you are still having trouble, I would like to check your connection just to make sure. --Doc __________________ If you need more help email us on the help desk here: http://help.smugmug.com Please do not PM me about help issues. About.me Last edited by docwalker; Jul-11-2009 at 05:20 AM.

May-21-2010, 10:07 PM #14
coolleen Beginner grinner Join Date: Oct 2009 Location: Minnesota Posts: 1	Getting write timeouts I am getting "write timeout" errors when I try to upload pictures (just started happening this evening). Get the same results no matter which uploader I use ( have tried both MacDaddy and via the Safari browser). I am on a Cable with 1.5 Mbs upload speed and I have already reset both my cable modem as well as my Netgear router. Help!


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