Smugmug login not working

BeachBill · June 24, 2009

Can't log in... enter email and password, press the login button and the login page refreshes and displays again.

ASkip · June 24, 2009

Can't login, just me?
I can't login to two of my accounts, it just ignores my password and goes back to the top again. Am I the only one?

Li_Photo · June 24, 2009

ASkip wrote:

I can't login to two of my accounts, it just ignores my password and goes back to the top again. Am I the only one?

I'm having the same problem also. Can't login and my slide show on home pg is also not working.

Li_Photo · June 24, 2009

BeachBill wrote:

Can't log in... enter email and password, press the login button and the login page refreshes and displays again.

Yep, same issue here!

JS4KIKZ · June 24, 2009

i have the same problem

EDIT: I was using firefox. I just opened IE and I'm logged in already. I been having issues where I have to login each time using Firefox, but IE remembers everything and im already logged in using IE.

photostuff · June 24, 2009

The same thing here also. Not only that, but the problem happened immediately after I did a complete wipe of my easy customization settings with the intention of placing all my custom site settings in the advanced customizaton CSS file. Since I cannot restore my settings now until you fix this latest problem, my site is trashed. Nice going smugmug. I just joined about a month ago. I thought this was going to be a good move.

BeachBill · June 24, 2009

JS4KIKZ wrote:

i have the same problem

EDIT: I was using firefox. I just opened IE and I'm logged in already. I been having issues where I have to login each time using Firefox, but IE remembers everything and im already logged in using IE.

I usually stay logged in in FF as well and in fact I was logged in last night when I last uploaded some photos. When I went to upload photos tonight I thought it was strange that I was logged out and then I discovered this issue when trying to log in.

FWIW I tried IE but since I never use it, I wasn't logged in, and the login issue occurs there as well...

Sheaf · June 24, 2009

Sorry folks. Looks like we have a database problem. We're working on it and will update you as soon as we can.

Sheaf · June 24, 2009

Sorry folks. Looks like we have a database problem. We are looking into it and will update you as soon as we can.

Edit: Should be all better now.

DZucker · June 24, 2009

Sheaf wrote:

Sorry folks. Looks like we have a database problem. We're working on it and will update you as soon as we can.

I also noticed that I can not access any of my private galleries, I get an error saying that the passwords I am entering are incorrect. Is this part of the same problem?

Sheaf · June 24, 2009

DZucker wrote:

I also noticed that I can not access any of my private galleries, I get an error saying that the passwords I am entering are incorrect. Is this part of the same problem?

Yes.

Zotz · June 24, 2009

Sheaf wrote:

Sorry folks. Looks like we have a database problem. We're working on it and will update you as soon as we can.

While it lasted, this problem had also broken the homepage slideshow. A login challenge appeared in the center of the slideshow window. Thanks for recovering it.

Oscarc · June 24, 2009

Please improve your testing!
Earlier tonight when I tried to add photos to my cart, both IE and FireFox errored out with JavaScript errors like this one:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 24 Jun 2009 05:34:06 UTC

Message: Expected ';'
Line: 1
Char: 7
Code: 0
URI: http://www.smugmug.com/cart/gallerySingle.mg?imageId=524751953&imageKey=PHdc6

It was fixed a few minutes later, but that's still very sloppy. A bug of this type (missing semicolon in core code) should never have made it to production. Do SmugMug engineers make "simple fixes" directly on the live site without testing? ("There's no way this could break anything, so we don't need to waste time testing it!") Or does the testing procedure not include basic functionality like add-to-cart? I would have thought that a decent-sized, established ecommerce site like SmugMug would have a staging site and would require *all* changes to be regression tested...

Sheaf · June 24, 2009

Zotz wrote:

While it lasted, this problem had also broken the homepage slideshow. A login challenge appeared in the center of the slideshow window. Thanks for recovering it.

Yeah, it was considerably more widespread than that as well. It appears that we are back to normal now.

Sheaf · June 24, 2009

Oscarc wrote:

Earlier tonight when I tried to add photos to my cart, both IE and FireFox errored out with JavaScript errors like this one:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 24 Jun 2009 05:34:06 UTC

Message: Expected ';'
Line: 1
Char: 7
Code: 0
URI: http://www.smugmug.com/cart/gallerySingle.mg?imageId=524751953&imageKey=PHdc6

It was fixed a few minutes later, but that's still very sloppy. A bug of this type (missing semicolon in core code) should never have made it to production. Do SmugMug engineers make "simple fixes" directly on the live site without testing? ("There's no way this could break anything, so we don't need to waste time testing it!") Or does the testing procedure not include basic functionality like add-to-cart? I would have thought that a decent-sized, established ecommerce site like SmugMug would have a staging site and would require *all* changes to be regression tested...

As part of the QA team, I take posts like this seriously, so thank you. But I believe that this was due to a temporary database issue that our operations team fixed within the last 30 minutes. Sorry!

BeachBill · June 24, 2009

Sheaf wrote:

Yeah, it was considerably more widespread than that as well. It appears that we are back to normal now.

Thanks Sheaf.

photostuff · June 24, 2009

Yes thanks very much for the speedy resolution.

. Ive since restored my own site to a semblance of normalcy after I was able to log back in. I hope the database issue will not recur. :nono

Smugmug login not working

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