Hey, guys, can anybody fill me in on the breakdown today in "Photo View" counts? I was told via help@smugmug that there is a problem with the count and that it is being worked on but that was this morning and I just want a bit of a heads-up if this is a "fix-it-tonight" problem or a "wait- a few-days" issue. Also, I've been told that the count should reflect views that transpired during the breakdown period.

Thanks
Linda
www.MyPaperNow.com

Originally Posted by LCKatMPN Hey, guys, can anybody fill me in on the breakdown today in "Photo View" counts? I was told via help@smugmug that there is a problem with the count and that it is being worked on but that was this morning and I just want a bit of a heads-up if this is a "fix-it-tonight" problem or a "wait- a few-days" issue. Also, I've been told that the count should reflect views that transpired during the breakdown period. Thanks Linda www.MyPaperNow.com

I don't have any more than we told you by email, I'm very sorry.

The "problem" is that SmugStats are being improved dramatically and there's a temporary time here where the count is down from view.

Originally Posted by Andy I don't have any more than we told you by email, I'm very sorry. The "problem" is that SmugStats are being improved dramatically and there's a temporary time here where the count is down from view.

THANKS!
It's not a problem, then (which would have been okay, it happens) but an improvement (which is always nice), and that implies more than just a temporary glitch that's taking longer than expected.

Thanks again.

Any word yet on Photo Viiew count update? Will it be up today?
Thanks
Linda
www.MyPaperNow.com

Originally Posted by LCKatMPN Any word yet on Photo Viiew count update? Will it be up today? Thanks Linda www.MyPaperNow.com

Not yet.

By the way, do you not use Google Analytics & Statcounter as well? Both free, both easy to implement - we show you how even.

http://dgrin.smugmug.com/gallery/1092794
http://dgrin.smugmug.com/gallery/1092684

Originally Posted by Andy I don't have any more than we told you by email, I'm very sorry. The "problem" is that SmugStats are being improved dramatically and there's a temporary time here where the count is down from view.

That's pretty disappointing as I use the stats to determine traffic to my web Smugmug site. This is by far the busiest month of the year for me--last year I had over a million hits in month of March. Now the stats have been stagnant since since 3/20 at 6am (EST). BUMMER!

Andy: Any idea on when this will be fixed?

Originally Posted by Patoots2001 That's pretty disappointing as I use the stats to determine traffic to my web Smugmug site. This is by far the busiest month of the year for me--last year I had over a million hits in month of March. Now the stats have been stagnant since since 3/20 at 6am (EST). BUMMER! Andy: Any idea on when this will be fixed?

Stats are in abeyance for a short time while we make them better and stronger. I will post news as soon as we have it.

Stay tuned and sorry for the inconvenience.

Originally Posted by Andy Not yet. By the way, do you not use Google Analytics & Statcounter as well? Both free, both easy to implement - we show you how even. http://dgrin.smugmug.com/gallery/1092794 http://dgrin.smugmug.com/gallery/1092684

Yes, I use Google Analytics.
I use both sets of stats.
Thanks,
Linda

Originally Posted by Andy Stats are in abeyance for a short time while we make them better and stronger. I will post news as soon as we have it. Stay tuned and sorry for the inconvenience.

Will

Originally Posted by Andy Stats are in abeyance for a short time while we make them better and stronger. I will post news as soon as we have it. Stay tuned and sorry for the inconvenience.

Will you be changing the way you count Photo Views? As for my part, I've been using them to compare apples and apple for would-be converts to a new way of providing online community journalism (since those of us who now are "print" dinosaurs have all been laid off or fired). The mass market media doesn't know how to use their online stats anymore (seriously, they don't; we've heard from the advertising folks that we've left behind that no one knows what a "hit" really means, or should sell for, anymore). But, people still like their stats and if nothing else, comparing stats from now to then when they count the same thing shows at least a trend of growth. After 16 months with SmugMug, I couldn't be happier with what this site has taught me and allowed me to do, but this month and next are crucial months for getting others to buy in and herego my seemingly anal fixation with the Photo View count. Thanks for listening, and any update in terms of how this feature is or is not going to be changed and/or updated would be useful. I know you have lots more on your plate, so I understand if this is not a top priority for you in getting back to me. I can wait. Thanks.
Linda

Hits counter not working yet.

Where oh where can they be.

They have disappeared in both Firefox and IE.

Where oh where can they be?

Originally Posted by OhEddie Where oh where can they be. They have disappeared in both Firefox and IE. Where oh where can they be?

Stats are being worked on and improved currently. We will post news in
this thread over on DGrin as soon as we have it:

http://www.dgrin.com/showthread.php?...23#post1070423

Okie-Dokie

Thanks!!!

Originally Posted by LCKatMPN Will you be changing the way you count Photo Views? As for my part, I've been using them to compare apples and apple for would-be converts to a new way of providing online community journalism (since those of us who now are "print" dinosaurs have all been laid off or fired). The mass market media doesn't know how to use their online stats anymore (seriously, they don't; we've heard from the advertising folks that we've left behind that no one knows what a "hit" really means, or should sell for, anymore). But, people still like their stats and if nothing else, comparing stats from now to then when they count the same thing shows at least a trend of growth. After 16 months with SmugMug, I couldn't be happier with what this site has taught me and allowed me to do, but this month and next are crucial months for getting others to buy in and herego my seemingly anal fixation with the Photo View count. Thanks for listening, and any update in terms of how this feature is or is not going to be changed and/or updated would be useful. I know you have lots more on your plate, so I understand if this is not a top priority for you in getting back to me. I can wait. Thanks. Linda

Before I go off on my mild rant, let me say how much I love Smugmug. The user support forum is unbelievable. Not only are they knowledgeable and helpful, but they never make you feel stupid for asking questions, even if they have been asked before. I switched over from flickr a few months ago, and absolutely love the site. The ease of access, configurability, etc. Also, folks who buy photos from smugmug are thrilled...
<mild rant mode = on>
I use both google stats and stat counter and neither provide the detail or granularity that the smugmug stats do. I have worked in service organizations for over 30 years and we had a new product to deploy we did not simply take the old one out of service and tell the customer we were working on making it better. We tested, and retested before deploying. It is quite frustrating to have lost these stats for the past 2 weeks when I have added numerous galleries and photos.
<mild rant mode = off>

Hoping the stats are fixed very soon!

Nicely worded mild rant. I at least had some hits showing yesterday, this morning everything is zero'd out, as are all the prior months. :-( I'm hoping that's an indication that it is being worked on. I'm also hoping that (somewhat based on your thoughts) that a historical record is being tallied that will carry counts over to the new system and that we're not losing all the counts currently being accumulated.

Jay S.

Originally Posted by hspooner2000 Before I go off on my mild rant, let me say how much I love Smugmug. The user support forum is unbelievable. Not only are they knowledgeable and helpful, but they never make you feel stupid for asking questions, even if they have been asked before. I switched over from flickr a few months ago, and absolutely love the site. The ease of access, configurability, etc. Also, folks who buy photos from smugmug are thrilled... <mild rant mode = on> I use both google stats and stat counter and neither provide the detail or granularity that the smugmug stats do. I have worked in service organizations for over 30 years and we had a new product to deploy we did not simply take the old one out of service and tell the customer we were working on making it better. We tested, and retested before deploying. It is quite frustrating to have lost these stats for the past 2 weeks when I have added numerous galleries and photos. <mild rant mode = off> Hoping the stats are fixed very soon!

Originally Posted by Jay_S Nicely worded mild rant. I at least had some hits showing yesterday, this morning everything is zero'd out, as are all the prior months. :-( I'm hoping that's an indication that it is being worked on. I'm also hoping that (somewhat based on your thoughts) that a historical record is being tallied that will carry counts over to the new system and that we're not losing all the counts currently being accumulated. Jay S.

Hi Jay,
My stats were stuck for about a week, then went up yesterday a bit before being zeroed today. I did not realize how much I used these stats until they stopped working. They provide incredible detail & feedback on exactly what is being viewed. When I saw how few posts were on this thread I thought maybe I was the only one making a fuss....

Harry S.

I was just wondering if there is any new information concerning the progress of the upgrade. I'm still not getting correct information on my stat page.

Thank you!

I just got an email indicating that there is no new news. Only to keep checking back here. The folks at Smugmug usually get things right, although as someone above pointed out, it would perhaps have been good to keep the old running while getting the new up to speed. Also, I'd just like some assurance that when the new is activated that it will include past history (which is now zero'd out) as well as any hits that may have been accumulating.

SMUGMUG TEAM - A little information would go a long way here.

UPDATE: I just checked again, and some stats are there, including past, but folders I know are getting hits are still not showing any..

Originally Posted by addis I was just wondering if there is any new information concerning the progress of the upgrade. I'm still not getting correct information on my stat page. Thank you!

Originally Posted by Jay_S I just got an email indicating that there is no new news. Only to keep checking back here. The folks at Smugmug usually get things right, although as someone above pointed out, it would perhaps have been good to keep the old running while getting the new up to speed. Also, I'd just like some assurance that when the new is activated that it will include past history (which is now zero'd out) as well as any hits that may have been accumulating. SMUGMUG TEAM - A little information would go a long way here.

I'm sorry there's no update, please stay tuned here.
I'm sorry we couldn't leave the stats working while we improve them - it wasn't possible in this case.

We appreciate everyone's patience.