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Support SmugMug Pro Sales Support SmugMug soft launches Bay Photo integration

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Old Jan-28-2009, 12:51 AM
#1
Baldy is offline Baldy OP
SmugMug co-founder
Baldy's Avatar
Lickout SmugMug soft launches Bay Photo integration
Hi pros,

You'll notice when you go to your pricing tool that it has been re-worked (yay!) to be much easier, and it has two important new features.

One is you now set your preference for color adjustment, which removes the choice from the customer's hands in the shopping cart. They no longer have to scratch their heads over what auto or true color means.

The other is we're now offering a choice of labs. We gathered preferences from thousands of existing and potential customers and tested the ones we heard the most raves about. We ended up settling on Bay Photo. Here's why.

A few notes:

- Bay Photo is only available to pro-level subscribers.

- We added the necessary things to make it work, like the pricing tool, help pages, catalogs, etc., but we haven't mentioned it on our marketing pages. That's what we mean by soft launch.

- We will be adding more Bay Photo products in the future.

- As I write this post at 1 a.m. we're still rolling it out and chasing a few loose ends.

EDIT, by Andy, 830am PT 1/28: We've a few minor bugs, working on them today - proof delay screen in your order admin may look a bit broken - we'll fix it. Old orders are also a bit broken in your history screens. We'll get it fixed.

Thanks for the great feedback that helped make this happen!

All the best,
Chris
Old Jan-28-2009, 02:20 AM
#2
cabbey is offline cabbey
SmugMug Sorcerer
cabbey's Avatar
Quote:
Originally Posted by Cindy
Oh WOW... I don't see the wallets yet but this is starting to look AWESOME
Look now. ;)
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Old Jan-28-2009, 02:21 AM
#3
cabbey is offline cabbey
SmugMug Sorcerer
cabbey's Avatar
Quote:
Originally Posted by Glory2Jesus4Photography
I do wonder how Bay photo handles there color correction. If it is just some computer program or if it is a more personal touch similar to Millers.
It's all human beings. A very awesome team of them with some fabulous toys to do the work.
__________________
Old Jan-28-2009, 05:26 AM
#4
renstar is offline renstar
loading...
renstar's Avatar
Quote:
Originally Posted by Baldy
Hi pros,


A few notes:

- Bay Photo is only available to pro-level subscribers.
Power users strike out again. Can you throw us a bone?
Old Jan-28-2009, 05:31 AM
#5
cmason is offline cmason
Old dog, new tricks
cmason's Avatar
Quote:
Originally Posted by Baldy
- Bay Photo is only available to pro-level subscribers.

You gotta be effen kidding! All that discussion, agonizing wait? Sure I don't sell my photos online, but that doesn't mean I don't want better options, including my panoramics and large prints shipped flat.


Sorry had to vent
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Old Jan-28-2009, 05:39 AM
#6
DJ-S1 is offline DJ-S1
Life is good!
DJ-S1's Avatar
Lots of work went into this obviously - great job Smugmug!

(Baldy, some of the links on the "test method" pages point to passworded galleries.)
Old Jan-28-2009, 05:57 AM
#7
Kalrog is offline Kalrog
Big grins
Kalrog's Avatar
Quote:
Originally Posted by cabbey
It's all human beings. A very awesome team of them with some fabulous toys to do the work.
Hence the additional cost. But worth it if you don't do it yourself I am sure. Can we get a full "comparrison" of features from the old to the new?
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Leander, Texas
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Old Jan-28-2009, 06:03 AM
#8
Pupator is offline Pupator
Major grins
Quote:
Originally Posted by cmason
You gotta be effen kidding! All that discussion, agonizing wait? Sure I don't sell my photos online, but that doesn't mean I don't want better options, including my panoramics and large prints shipped flat.


Sorry had to vent
Agreed. No love for the power users.
Old Jan-28-2009, 07:03 AM
#9
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by renstar
Power users strike out again. Can you throw us a bone?
Sure, anything's possible, but right now, at this moment, the new professional lab is available to professional subscribers only.
Old Jan-28-2009, 07:07 AM
#10
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by DJ-S1
Lots of work went into this obviously - great job Smugmug!
Thanks!
Quote:

(Baldy, some of the links on the "test method" pages point to passworded galleries.)
Fixed
Old Jan-28-2009, 07:08 AM
#11
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by cmason
You gotta be effen kidding! All that discussion, agonizing wait? Sure I don't sell my photos online, but that doesn't mean I don't want better options, including my panoramics and large prints shipped flat.


Sorry had to vent
We have tons of professional subscribers that don't sell their photos but utilize the features of the pro level account. I'm sorry that at this moment I don't have a better answer for you!
Old Jan-28-2009, 07:09 AM
#12
mbellot is offline mbellot
Major grins
Wow, $0.13 (per 4x6, larger sizes are even worse) added to my cost for auto color correction?

This was more important than coupons and packages? I don't think so...
Old Jan-28-2009, 07:12 AM
#13
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by mbellot
This was more important than coupons and packages? I don't think so...
Still hugely important, and still very much on and near the front burner - and we've just invested a ton more $$$ in you, our customers, buy hiring even more sorcerers to help bring these critical features out faster.

Yeah, hand color correction is used and adored by a huge number of professional photographers who use Bay Photo every day.
Old Jan-28-2009, 07:19 AM
#14
Kyle D is offline Kyle D
Major grins
Kyle D's Avatar
Thank you SmugMug! This is awesome and will sure please my customers! Great job on the smooth roll out and speedy time in which this was implemented! It's now worth it even more to have a pro account!
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Kyle D.

Not allowed to enter Henry's alone anymore...

Kyle Derkachenko Photography
Old Jan-28-2009, 07:25 AM
#15
brjphoto is offline brjphoto
Major grins
As a pro user... THANK YOU. I pay lots of good money for my subscription, and I need to feel like I am getting a good value.

I'll be interested in trying out some of the watercolor glicee. I see no options for specifying mounting, so I can only assume for now, all prints come unmounted. (no foam core, gatorboard, etc).

As an FYI, when I go into review old sales, products purchased no longer show up. The sales summary page is fine, but when I try to look at the details of an individual sale, there is info missing. (but I'm sure you already knew that and are working on it)

I have some color correction questions. How is the color correction from Bay Photo different than the color correction from EZprints? Also, just as a curiosity... wouldn't color correction be done on a computer monitor, and require the same amount of effort regardless of print size? I wonder why it costs more to do color correction of larger prints.

I'm probably going to have a lot of questions about the Bay Photos color correction, seeing as using it full time will be a bit of an investment, and I want to be sure I know what I am paying for.

Thanks!

Quote:
Originally Posted by Baldy
Hi pros,

You'll notice when you go to your pricing tool that it has been re-worked (yay!) to be much easier, and it has two important new features.

One is you now set your preference for color adjustment, which removes the choice from the customer's hands in the shopping cart. They no longer have to scratch their heads over what auto or true color means.

The other is we're now offering a choice of labs. We gathered preferences from thousands of existing and potential customers and tested the ones we heard the most raves about. We ended up settling on Bay Photo. Here's why.

A few notes:

- Bay Photo is only available to pro-level subscribers.

- We added the necessary things to make it work, like the pricing tool, help pages, catalogs, etc., but we haven't mentioned it on our marketing pages. That's what we mean by soft launch.

- We will be adding more Bay Photo products in the future.

- As I write this post at 1 a.m. we're still rolling it out and chasing a few loose ends.

Thanks for the great feedback that helped make this happen!

All the best,
Chris
Old Jan-28-2009, 07:26 AM
#16
Allen is offline Allen
"tweak 'til it squeaks"
Allen's Avatar
Noticed one thing missing, the "old" auto color correction is missing with the
new lab, only hand or none is available. This forces the higher prices with any
corrections using the new lab when in most cases the auto corrections
worked fine.

Could the auto color correction option be added?
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Old Jan-28-2009, 07:34 AM
#17
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by Glory2Jesus4Photography
I do wonder how Bay photo handles there color correction. If it is just some computer program or if it is a more personal touch similar to Millers.

Bay Photo has extremely talented color technicians and the color correction is done individually, by hand
Old Jan-28-2009, 07:34 AM
#18
sellis is offline sellis
samellis.smugmug.com
Thank you SM!
I've been anxiously waiting for this for a while (I think since the new shopping cart was launched) and glad to see it come to fruition. BayPhoto is a great choice, I use them for lower tier albums and they do a great job (Zookbinders for my upper tier albums). Hopefully, we'll be able to integrate all their products, including albums, into our SM workflow.

I certainly don't mind paying a little extra for higher quality prints and more precise color correction. The die-cut wallets will be a huge plus for senior packages.

Thanks for adding staff to make other changes happen quicker (packages, discounts, gift certificates...).

Sam
Old Jan-28-2009, 07:37 AM
#19
David Evertsen is offline David Evertsen
Regular Grin-Orama
David Evertsen's Avatar
Thanks SmugMug!! I really appreciate people adding value to what I pay for and not taking it away.. You guys are THE BEST!!

David Evertsen
www.phabulousphotos.com
Old Jan-28-2009, 07:41 AM
#20
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by brjphoto

I have some color correction questions. How is the color correction from Bay Photo different than the color correction from EZprints?
At EZP, it's done with our proprietary software, by computer.
At Bay, it's done entirely by hand.

http://www.smugmug.com/help/too-red
Quote:
Also, just as a curiosity... wouldn't color correction be done on a computer monitor, and require the same amount of effort regardless of print size? I wonder why it costs more to do color correction of larger prints.
Great question, and we struggled with this too, to be honest. We've set the pricing to be what is as competitive as possible out there.
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