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#1 |
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aka Chris MacAskill
Join Date: Dec 2003
Location: mountain view, ca
Posts: 2,567
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Hi pros,
You'll notice when you go to your pricing tool that it has been re-worked (yay!) to be much easier, and it has two important new features. One is you now set your preference for color adjustment, which removes the choice from the customer's hands in the shopping cart. They no longer have to scratch their heads over what auto or true color means. The other is we're now offering a choice of labs. We gathered preferences from thousands of existing and potential customers and tested the ones we heard the most raves about. We ended up settling on Bay Photo. Here's why. A few notes: - Bay Photo is only available to pro-level subscribers. - We added the necessary things to make it work, like the pricing tool, help pages, catalogs, etc., but we haven't mentioned it on our marketing pages. That's what we mean by soft launch. - We will be adding more Bay Photo products in the future. - As I write this post at 1 a.m. we're still rolling it out and chasing a few loose ends. EDIT, by Andy, 830am PT 1/28: We've a few minor bugs, working on them today - proof delay screen in your order admin may look a bit broken - we'll fix it. Old orders are also a bit broken in your history screens. We'll get it fixed. Thanks for the great feedback that helped make this happen! All the best, Chris |
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#2 | |
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SmugMug Sorcerer
Join Date: Aug 2005
Location: Rochester, MN
Posts: 1,023
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#3 | |
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SmugMug Sorcerer
Join Date: Aug 2005
Location: Rochester, MN
Posts: 1,023
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Quote:
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#4 | |
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Join Date: Jan 2005
Posts: 148
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#5 | |
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Old dog, new tricks
Join Date: Dec 2005
Location: Raleigh, NC
Posts: 2,059
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You gotta be effen kidding! All that discussion, agonizing wait? Sure I don't sell my photos online, but that doesn't mean I don't want better options, including my panoramics and large prints shipped flat. Sorry had to vent
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Photo Blog Gear: Canon 40D | Canon 70-200 f/4 L | Canon 50 f1.8 | Sigma 10-20 EX HSM | Tamron 28-75mm f/2.8 XR Di LD LMNOPQRS | |
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#6 |
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Life is good!
Join Date: Jun 2004
Location: Newport, RI, USA
Posts: 2,298
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Lots of work went into this obviously - great job Smugmug!
![]() (Baldy, some of the links on the "test method" pages point to passworded galleries.) |
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#7 | |
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Big grins
Join Date: Oct 2008
Posts: 92
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#8 | |
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Unworthy Clergy
Join Date: Jun 2005
Location: Columbus, NC
Posts: 1,614
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#9 | |
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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#10 | ||
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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#11 | |
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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#12 |
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Major grins
Join Date: Jun 2007
Posts: 290
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Wow, $0.13 (per 4x6, larger sizes are even worse) added to my cost for auto color correction?
![]() This was more important than coupons and packages? I don't think so... |
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#13 | |
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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Yeah, hand color correction is used and adored by a huge number of professional photographers who use Bay Photo every day. |
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#14 |
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Major grins
Join Date: May 2008
Location: Cambridge, Ontario, Canada
Posts: 391
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Thank you SmugMug! This is awesome and will sure please my customers! Great job on the smooth roll out and speedy time in which this was implemented! It's now worth it even more to have a pro account!
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Kyle D. Not allowed to enter Henry's alone anymore... Kyle Derkachenko Photography |
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#15 | |
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Major grins
Join Date: Jun 2006
Posts: 157
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As a pro user... THANK YOU. I pay lots of good money for my subscription, and I need to feel like I am getting a good value.
I'll be interested in trying out some of the watercolor glicee. I see no options for specifying mounting, so I can only assume for now, all prints come unmounted. (no foam core, gatorboard, etc). As an FYI, when I go into review old sales, products purchased no longer show up. The sales summary page is fine, but when I try to look at the details of an individual sale, there is info missing. (but I'm sure you already knew that and are working on it) I have some color correction questions. How is the color correction from Bay Photo different than the color correction from EZprints? Also, just as a curiosity... wouldn't color correction be done on a computer monitor, and require the same amount of effort regardless of print size? I wonder why it costs more to do color correction of larger prints. I'm probably going to have a lot of questions about the Bay Photos color correction, seeing as using it full time will be a bit of an investment, and I want to be sure I know what I am paying for. Thanks! Quote:
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#16 |
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"tweak 'til it squeaks"
Join Date: Aug 2004
Posts: 23,116
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Noticed one thing missing, the "old" auto color correction is missing with the
new lab, only hand or none is available. This forces the higher prices with any corrections using the new lab when in most cases the auto corrections worked fine. Could the auto color correction option be added?
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Al My Website my Blog Mozilla Firefox Web Developer Firebug Customization FAQ Banner/Navbar/Slideshow Tutor |
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#17 | |
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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Bay Photo has extremely talented color technicians and the color correction is done individually, by hand
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#18 |
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samellis.smugmug.com
Join Date: Jun 2007
Location: Delaware
Posts: 113
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Thank you SM!
I've been anxiously waiting for this for a while (I think since the new shopping cart was launched) and glad to see it come to fruition. BayPhoto is a great choice, I use them for lower tier albums and they do a great job (Zookbinders for my upper tier albums). Hopefully, we'll be able to integrate all their products, including albums, into our SM workflow. I certainly don't mind paying a little extra for higher quality prints and more precise color correction. The die-cut wallets will be a huge plus for senior packages. Thanks for adding staff to make other changes happen quicker (packages, discounts, gift certificates...). Sam |
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#19 |
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Regular Grin-Orama
Join Date: Nov 2007
Location: Orlando, FL
Posts: 235
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Thanks SmugMug!! I really appreciate people adding value to what I pay for and not taking it away.. You guys are THE BEST!!
David Evertsen www.phabulousphotos.com |
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#20 | ||
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SmugMug COO & House Pro
Join Date: Dec 2003
Location: New York City
Posts: 52,623
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Quote:
At Bay, it's done entirely by hand. http://www.smugmug.com/help/too-red Quote:
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