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Can't log in to my site

JimWJimW Registered Users Posts: 333 Major grins
edited December 17, 2008 in SmugMug Support
I have cleared the cache and tried many times. I have retyped my password. I have a sneaky feeling that it is logging me in, but once I'm in, it appears as if I'm not logged in. So I hit log in again, but no good. I'm using FF 3.0.4

Any ideas on how I can get access to my site?

Thank you.

Jim

I don't want the cheese, I just want to get out of the trap.


http://www.jimwhitakerphotography.com/

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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited December 15, 2008
    Three things to try.

    If you have a custom domain, log in from nickname.smugmug.com, not your custom domain.

    Clear your browser cache. Try again.

    Clear your Smugmug cookies (clear all cookies if you don't know how to clear just your Smugmug cookies) and try again.
    --John
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    JimWJimW Registered Users Posts: 333 Major grins
    edited December 15, 2008
    If you have a custom domain, log in from nickname.smugmug.com, not your custom domain.
    That worked. It never occured to me to try that, although it should have. Thank you very much John. Once again, you have come to the rescue.

    I have an email in to the sm help desk to ask why this keeps happening. Hope they can solve it. But at least your idea got me in.

    Jim

    I don't want the cheese, I just want to get out of the trap.


    http://www.jimwhitakerphotography.com/
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    lynnorlynnor Registered Users Posts: 17 Big grins
    edited December 17, 2008
    I've experienced the same in 2 different browsers on 3 different computers. It's one nasty annoyance (and have a ticket in on it as well). Started this last week or so.
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