I can't get the holiday greeting card functionality to do anything!

I select Create a Card from the Buy button/menu.

It takes me to a page with the photo thumbnail on the left and "Click 'Types' below to get started." on the center of the page, but there is no Types (or anything else for that matter) on the page.

Then it just sits there being very lame.

I'm using the latest version of Firefox (3.0.4), the latest Adobe Flash player (10.something), and Windows XP.

Hi,

I checked your favourites gallery and was able to click type. When you click on 'type', select 4x8 or 5x7.

skitch grab

Shay.

Originally Posted by Seamus Hi, I checked your favourites gallery and was able to click type. When you click on 'type', select 4x8 or 5x7. skitch grab Shay.

Since the greeting card functionality is only for account owners, how could you have accessed it on my site?

Is anyone from Smugmug here?

Originally Posted by micknewton Since the greeting card functionality is only for account owners, how could you have accessed it on my site? Is anyone from Smugmug here?

Seamus is from SmugMug... (at least I believe he is based on previous posts about site downtime)

--- Denise

Originally Posted by denisegoldberg Seamus is from SmugMug... --- Denise

Sorry, I'm not a psychic. Besides, nothing Seamus said was any help to me. I still can't create a card.

Originally Posted by micknewton Sorry, I'm not a psychic. Besides, nothing Seamus said was any help to me. I still can't create a card.

I just tried it on my site. When you see Types, could you not click on that word? When I clicked on Types, I was given the list of (two) types. I clicked on one of them and was presented with the next choice.

--- Denise

Originally Posted by denisegoldberg I just tried it on my site. When you see Types, could you not click on that word? When I clicked on Types, I was given the list of (two) types. I clicked on one of them and was presented with the next choice. --- Denise

The only "Types" I see is where it says, "Click 'Types' below to get started." There is no link or anything else called "Types" that I can click.

I'll go make a screen snapshot to show you what I mean. Be back in a minute or two.

This is what I see...

!. I click the Create a Card item on the Buy menu.



2. Then I see the Flash progress bar for a while, and then finally I see this page...


As you can see, there is no 'Types' anywhere to click. Notice also that the status bar says "Transferring data from photos.smugmug.com" Although It says that, it never transfers anything that I can see. I never see any 'Types'. I never see any greeting cards. I never see anything but what you see in the above image.

Originally Posted by micknewton This is what I see... !. I click the Create a Card item on the Buy menu. 2. Then I see the Flash progress bar for a while, and then finally I see this page... As you can see, there is no 'Types' anywhere to click. Notice also that the status bar says "Transferring data from photos.smugmug.com" Although It says that, it never transfers anything that I can see. I never see any 'Types'. I never see any greeting cards. I never see anything but what you see in the above image.

Mick, what browser is this?
Are you runnign adblock+? If yes, then it's blocking our flash, too :(

Originally Posted by Andy Mick, what browser is this? Are you runnign adblock+? If yes, then it's blocking our flash, too :(

The browser is the latest version of Firefox (v3.0.4)

No, I don't think I'm running adblock+. I do have Firefox's built-in pop-up blocker turned on (it's on by default), but I have exceptions defined for my site and smugmug. I'll try turning it off completely and see if that fixes it.

Originally Posted by micknewton The browser is the latest version of Firefox (v3.0.4) No, I don't think I'm running adblock+. I do have Firefox's built-in pop-up blocker turned on (it's on by default), but I have exceptions defined for my site and smugmug. I'll try turning it off completely and see if that fixes it.

Disable Adblock + completely if you have it and then try.
If this isn't it, then what other addons do you have?

You can fire up IE, or Safari, and see the cardmaker working - 'tis likely a FF issue locally for you.

Originally Posted by Andy Disable Adblock + completely if you have it and then try. If this isn't it, then what other addons do you have?

Okay, I don't have Adblock installed. I turned off the built-in pop-up blocker but it didn't make any difference.

These are the FF addons I have installed...

DOM Inspector 2.0.0
Firebug 1.2.0
Save Complete 0.9b11
Web Developer 1.1.6

Originally Posted by Andy You can fire up IE, or Safari, and see the cardmaker working - 'tis likely a FF issue locally for you.

Heywaitaminnit! When you guys first came out with greeting cards I couldn't get it to work at all with IE. I had to install Firefox so I could order some cards. Now you're telling me I have to go back to IE to make it work?
Jeez!

Actually, I already have IE v7.0.5730.13 installed. I'll try that next.

No joy.

When I tried it with IE it prompted me to install the Flash player, even though I already have the very latest Flash player installed. Anyway, so I let it install the flash player like it wanted to. Nothing. Nada. Zip. The card maker still does nothing.

I also tried it again in Firefox with all of the addons disabled. No go.

Got any other bright ideas?

BTW, this little test with IE showed me that the slideshow on my home page isn't working in IE. Isn't that special?

Originally Posted by micknewton .. BTW, this little test with IE showed me that the slideshow on my home page isn't working in IE. Isn't that special?

It might be because IE does not handle png files nicely and the show code is hanging
on loading the png.

splash: 'http://micknewton.smugmug.com/photos/382740166_vYKrB-O.png',

Originally Posted by micknewton No joy. When I tried it with IE it prompted me to install the Flash player, even though I already have the very latest Flash player installed. Anyway, so I let it install the flash player like it wanted to. Nothing. Nada. Zip. The card maker still does nothing. I also tried it again in Firefox with all of the addons disabled. No go. Got any other bright ideas? BTW, this little test with IE showed me that the slideshow on my home page isn't working in IE. Isn't that special?

Your slideshow works for me in both IE and Firefox so I wonder if it's something local to your configuration that is triggering the issue.

Originally Posted by Allen It might be because IE does not handle png files nicely and the show code is hanging on loading the png. splash: 'http://micknewton.smugmug.com/photos/382740166_vYKrB-O.png',

But, isn't this flash, not IE handling that?

Originally Posted by jfriend But, isn't this flash, not IE handling that?

I open her site in IE6 and about locks up the browser, something is wrong.
But show runs very slow between screen freezes.

I am more concerned with the card maker not working. The slideshow is secondary.

Originally Posted by micknewton I am more concerned with the card maker not working. The slideshow is secondary.

What I was getting at is there is probably some javascript errors messing with
your site.

Originally Posted by micknewton No joy. When I tried it with IE it prompted me to install the Flash player, even though I already have the very latest Flash player installed.

IE uses a diff Flash Player from adobe than does FF :)