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Support SmugMug Support email that is linked to my domain name???

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Old Sep-28-2008, 06:57 PM
#1
naturephotoz is offline naturephotoz OP
Big grins
Huh email that is linked to my domain name???
Can I have an email account that is "myname@mydomain.com" ?? I purchased a smugmug domain through Godaddy and I tried to set up my webmail through my domain name at the Godaddy site but it says "pending setup: Validating MX record" So I contacted someone at Godaddy and this is their abbreviated response...

[FONT=Arial Black]I apologize for any inconvenience this may cause. Unfortunately as you currently have your domain mapped to point towards your SmugMug site you will not be able to use your email with us. You will either need to ask SmugMug support if they have an email interface you can use there, or you will need to forward your domain through more traditional means and setup your CNAMES and MX Records to point towards us so that your email will function.[/FONT]

[FONT=Arial Black]Please use the following instructions to set your domain up to use our email system if there isn't an email interface at SmugMug.[/FONT]

[FONT=Arial Black]The following are the MX Records and CNAMES you will need:[/FONT]

[FONT=Arial Black]MX modifications:[/FONT]

[FONT=Arial Black]MX 0 smtp.secureserver.net[/FONT]
[FONT=Arial Black]MX 20 mailstore1.secureserver.net [/FONT]

[FONT=Arial Black]CNAME modifications:[/FONT]

[FONT=Arial Black]mail.yourdomain.tld mapped to pop.secureserver.net (Replace your yourdomain.tld with your domain name)[/FONT]
[FONT=Arial Black]email.yourdomain.tld mapped to email.secureserver.net (Replace your yourdomain.tld with your domain name)[/FONT]

[FONT=Arial Black]You may change CNAMEs for your domain name within your account in the Total DNS control panel. [/FONT]

[FONT=Arial Black]To modify a CNAME for your Domain Name:[/FONT]

[FONT=Arial Black]First, you will need to login to your Account Manager.[/FONT]

[FONT=Arial Black]-Select "Manage Domains" from the "Domains Names" drop down menu on the upper left hand side of the page.[/FONT]
[FONT=Arial Black]-From the domain name list click the blue link that is the domain name in question.[/FONT]
[FONT=Arial Black]-Near the center of the screen click the blue link that says "Total DNS Control and MX Records".[/FONT]
[FONT=Arial Black]-Under the CNAMES (Aliases) section click on the edit link next to the CNAME you wish to change. (The edit link will be the pencil link on the right hand side of the screen under the "Actions" heading.) [/FONT]
[FONT=Arial Black]-Enter the Alias Name and Points to Host Name as instructed on screen.[/FONT]
[FONT=Arial Black]-Click the "OK" link to save the changes....[/FONT]

Does SmugMug have its own email interface that would allow me to use "myname@mydomain.com" and if not suppose I make the changes as suggested by Godaddy, will what they suggest (changing MX records and Cname) work without messing other things up???

I am new to smugmug and apprecaite all the help I have found in the archives at Digital Grin but I cannot seem to find an answer to this question.

Thanks

Jason
Old Sep-28-2008, 07:22 PM
#2
gluwater is offline gluwater
SM Support Hero & BizDev
gluwater's Avatar
Hi and welcome to Dgrin

You can use point your Domain to SmugMug and use GoDaddy's email. We don't offer email through SmugMug.

That answer GoDaddy gave you is not completely accurate. Our resident Domain specialist Doc has made detailed instructions on the SmugMug Wiki that shows you exactly how to set up email through GoDaddy. Here's the link: http://wiki.smugmug.net/display/Smug...dy+Email+Setup.

Take a look at that and if you run into any problems please reply back here or email the help desk and we'll get you set up: http://www.smugmug.com/help/emailreal.
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Old Sep-28-2008, 08:09 PM
#3
naturephotoz is offline naturephotoz OP
Big grins
OK I did what it said in the wiki about the email but I think I may have deleted my link to my webpage. I reset the cnames to default by accident and I can no longer connect to my website through www.mywebsitename.com but the link from www.mywebsitename.smugmug.com still works. What did I do and I how do I reverse it?
Old Sep-28-2008, 08:35 PM
#4
naturephotoz is offline naturephotoz OP
Big grins
Found my problem...
Old Sep-28-2008, 08:40 PM
#5
naturephotoz is offline naturephotoz OP
Big grins
Thank you, Thank you, Thank you

Both email and website are functioning
Tell The World!  

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