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Contacting someone at smugmug asap?
Sheps
Registered Users Posts: 1 Beginner grinner
Hey guys
I've got a bit of a dilemma. I've had a customer order a bunch of prints through the website and I've forgot to put proofing on the gallery so they're going to get nasty low resolution prints with my watermark all over the photos unless I can get in contact with someone at smugmug as I know that the printing process can be really quick.
I've sent a few emails in the last hour but I don't hold any hope that they'll be read by the time the order is gone. Additionally the chat with a hero portion of the site is down. Is there any other way I can get in contact with anyone to rectify this?
I've got a bit of a dilemma. I've had a customer order a bunch of prints through the website and I've forgot to put proofing on the gallery so they're going to get nasty low resolution prints with my watermark all over the photos unless I can get in contact with someone at smugmug as I know that the printing process can be really quick.
I've sent a few emails in the last hour but I don't hold any hope that they'll be read by the time the order is gone. Additionally the chat with a hero portion of the site is down. Is there any other way I can get in contact with anyone to rectify this?
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I can see that Lindy has already replied to your email. Please do let Lindy know if you need anything else.