Mobile version not working

maplelil · October 6, 2014

Hi,
I read that the mobile version setting is automatic in the new SmugMug, but it's not working for me. The Stretchy & 'Collapse for mobile' settings are enabled and my site is only responsible on a desktop (when I reduce size of window). It is not responsive on my ipad & iphone. The mobile version was previously disabled so I'm not sure if I need to do something but the Style tab in the Control Panel is no longer there. This is the site: www.elisedelaigue.com
Any ideas....?
Thanks!

JohnHero · October 6, 2014

In New SmugMug there is not a on off switch for mobile, as we scale down the site to fit on different sizes displays. I took a look at your site on my iPad2 and my Iphone 5s and your site is displaying correctly in both formats for mobile. I have included a couple of screenshots below for your reference. Can you please let me know what is not working as you expect, so that we can look into this further.

Ipad
http://note.io/1BJih4N

Iphone
http://note.io/1BJlSQk

maplelil · October 6, 2014

Thanks for looking into this.
Yes the desktop version works fine on ipad & iphone but it's tiny and impossible to read or click on menu options (especially the secondary gallery menu).
What I'm trying to do is get the menu to collapse when I'm viewing the site in portrait mode. I'm not sure how to attach a screenshot here but it's what you see when you minimize the screen on a desktop. Hope this makes sense.
Thanks!

JohnHero · October 6, 2014

Thank you for getting back to us. I noticed that you currently do not have your domain set-up correctly and you have it set for forwarding with masking. This can cause things on your SmugMug site to break. Can you try and set-up your domain with the proper cname and forwarding, as outlined in the link below. See Option 2.

http://help.smugmug.com/customer/portal/articles/93340-how-do-i-use-my-custom-domain-?b_id=1644

maplelil · October 6, 2014

Thanks for the tip, I updated the domain set-up.
I'm still seeing the desktop version on my ipad & iphone though...

JohnHero · October 6, 2014

You are very welcome

I took a look and your domain changes have not taken affect yet. You can see that it is working on your SmugMug domain here http://elisedelaigue.smugmug.com

maplelil · October 6, 2014

Great! Nice catch!
Thank you so much!

I have another question regarding renaming the secondary menu I created. It shows up when you're in one of the galleries. When the menu is collapsed on the iphone, both menus are called Menu, is there a way to rename that second menu Galleries? Do I need to start a separate thread...? Thanks!

JohnHero · October 6, 2014

You are very welcome

There is not a way to customize the title for the expanded menu on mobile. Your secondary menu in a gallery, will show as menu, but in red as you had on the site.

maplelil · October 6, 2014

Ok thanks. Good to know it's not worth looking for a solution.
How long does it typically take for the domain set-up to update? Meaning at which point should I star to worry...? lol
Thanks for the help

JohnHero · October 6, 2014

It can take up to 48 hours for registrar changes to take affect. I am now seeing it working correctly on my end, so it should not be to long. Can I have you try and clear your web browsers cache and cookies, quit your web browser, relaunch and try again.

maplelil · October 6, 2014

Ah I cleared the web data on my iphone and it works

Thanks!!

JohnHero · October 6, 2014

You are very welcome

If you need anything else, please let us know!

Mobile version not working

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