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Help not loading, need US phone and EU address

JCJC Registered Users Posts: 768 Major grins
edited October 19, 2016 in SmugMug Support
Smugmug help pages aren't loading, and I'm trying to update my billing information. I need to add an EU (DE) address and a U.S. telephone number, and that is too complicated for the default form.....Can I do this?
thanks
Yeah, if you recognize the avatar, new user name.

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    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited October 19, 2016
    The help pages should be online and our Support Heroes are always available, 24/7/365 at help@smugmug.com. Make sure to email them from the e-mail address on file with your Account.

    When you say "that is too complicated for the default form", what do you mean?
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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    JCJC Registered Users Posts: 768 Major grins
    edited October 19, 2016
    leftquark wrote: »
    The help pages should be online and our Support Heroes are always available, 24/7/365 at help@smugmug.com. Make sure to email them from the e-mail address on file with your Account.

    When you say "that is too complicated for the default form", what do you mean?

    thanks, the pages for support and contact a hero just cycle without loading.

    When I enter my DE address, and try to enter a U.S. phone number, I get an error message asking me to use the 'correct country code' in the telephone number. I have retained a U.S. phone number (google voice number, actually), and would like to use that as my contact number.
    Yeah, if you recognize the avatar, new user name.
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    JCJC Registered Users Posts: 768 Major grins
    edited October 19, 2016
    pages not loading
    Yeah, if you recognize the avatar, new user name.
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    RichardRichard Administrators, Vanilla Admin Posts: 19,912 moderator
    edited October 19, 2016
    It's working normally for me. Try again--might have been some temporary hiccup. ne_nau.gif
    My Pics
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    PhyxiusPhyxius Registered Users Posts: 1,396 Major grins
    edited October 19, 2016
    Hi JC,

    Yes, the address and phone number countries have to match for our system to accept them. Please email us at help@smugmug.com from the email address on file for your account and we check to see if there's a way to work around that for you.

    We're standing by.

    Best Regards,
    Christina
    SmugMug Support Hero
    http://www.smugmug.com/help
    Christina Dale
    SmugMug Support Specialist - www.help.smugmug.com

    http://www.phyxiusphotos.com
    Equine Photography in Maryland - Dressage, Eventing, Hunters, Jumpers
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