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LR publish hanging

piercepierce Registered Users Posts: 66 Big grins
edited July 26, 2016 in SmugMug Support
I've been trying to add a few short AVI files to a album via LR for several days now, it gets part way through, then hangs, I have to exit and restart lightroom...

using Lightroom version: 6.6 [ 1078672 ], smugmug LR plugin 3.0.8.0, on a very stable win10 workstation (core i5-3570, 16gb ram, SSD+HD+HD+HD)...

the album in question is https://pierce.smugmug.com/Misc/Trailcam/

basically 30s AVI files from a trail camera that I have out behind my house looking at the woods along my back fence. mostly I get deer, but the very occasional surprise visitor... https://www.youtube.com/embed/SM_IjLAy7R0

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    rnrjoshrnrjosh Registered Users Posts: 266 Major grins
    edited July 26, 2016
    It may be helpful to try toggling the video format setting in the Plugin settings. Double click on SmugMug in the Publish Services area to open the plugin settings, and scroll down to the video section. Make sure 'include video files' is enabled here, and you may also way to try changing the format setting from original > h.264 (or vice versa). Any luck after trying that, and then publishing the videos again?
    Josh
    SmugMug Support Hero
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