Statistics

wizardry · September 1, 2014

Are stats working right now? It's pretty unusual to see 0 page views for a whole day on my site. Thanks!

http://www.scapeshots.com

Steve Cavigliano · September 1, 2014

wizardry wrote: »

Are stats working right now? It's pretty unusual to see 0 page views for a whole day on my site. Thanks!

http://www.scapeshots.com

Hi,
In checking I am not seeing any hits today either. In checking our status, sure enough there's an issue :
http://status.smugmug.com/ Our engineers are working to get this fixed.

Thanks for bearing with us.

Cavig
:cavig
SmugMug Support Hero

wizardry · September 2, 2014

Yup. Seem to be working now. Thanks!

Hog Leg · September 4, 2014

Still Down?
I'm not showing any hits since the 3 Sept on SmugMug Statistics page. Flat "0". StatCounter is showing activity?

Caoimhin · September 4, 2014

No stats showing for Sept 3 or Sept 4 here...

Dave17 · September 4, 2014

No stats here either
No stats here since Sept. 2

tomnovy · September 4, 2014

I am very sorry about this, but we are still working on this issue - you can see the progress here:

http://status.smugmug.com/

Please make sure that you subscribe to our status updates - to be notified about any changes on this and future issues.

zubenelgenubi · September 5, 2014

I hate to sound like a curmudgeon, but since the recent changes to the way statistics are compiled I really don't see why anyone would care whether they're updating or not? Now that owner views are counted and (as I understand it) so are pre-fetched but unviewed images, I don't see that the statistics mean much any more. The stats for my own site just look like nonsense now, at least when I compare them to what I used to see before the recent changes.

From what I have read, the stated reason for counting owner views is that the new content delivery system can't tell that the images are being view by a logged-in owner. That seems odd, since the system obviously CAN tell whether to provide owner-only functions - like editing the image's meta-data, for example.

Another issue I that I think I'm seeing is that most of my galleries are now displayed in "collage landscape" style which (I think) means that when myself or a user opens the gallery a page view is registered for every thumbnail that is displayed on their screen, even though the user probably didn't look at most of them.

Perhaps a short-term workaround might be offer the ability to separately track only those images that have been viewed at at least a certain size or larger? That would filter out a lot of the "noise" views caused by rendering pages full of thumbnails, and focus solely on those images that have attracted particular attention - in the lightbox for example. Since a lot of the "noise" views come from the owner simply maintaining their site, I expect this type of view count would also be less contaminated by owner views. I imagine this new tracking would be done in addition to the current "all inclusive" tracking, and so provide a second an more discriminating option for gaining insight into how a smugmug site is performing.

- Mark

tomnovy wrote: »

I am very sorry about this, but we are still working on this issue - you can see the progress here:

http://status.smugmug.com/

Please make sure that you subscribe to our status updates - to be notified about any changes on this and future issues.

sueseas · September 10, 2014

I agree with Zubenelgenubi--stats have become almost worthless. I can't imagine why any users would want their own views logged. I used to log in specifically to check my stats, when I didn't have new photos to add, and now there's really no point in doing so.

HaraldE · September 11, 2014

I also agree with Zubenelgenubi. Removing the "noise" would be a step forward. Not as good as before but an improvement

Regards, Harald

rainforest1155 · September 11, 2014

Mark, Sueseas, and Harald,

There's a separate thread where Baldy announced the change to stats and explained why this was done in great detail. There's been lots of great feedback from our users on it and Baldy chimed in quite a bit, offering additional insights and what we're currently investigating when it comes to stats. If you haven't read through the thread yet, I'd recommend that you at least read the posts from Baldy and the other SmugMuggers that chimed in.
If you have afterwards any new feedback or questions, feel free to add them to that thread.
There's no need to re-hash the topic on another thread.

zubenelgenubi · September 16, 2014

Sebastian,

Thanks for this - I had indeed been watching that thread. However things went quiet in late July, and I assumed a shroud of grim resignation had descended over the topic. But now I see that Baldy chimed in again on August 6 and re-ignited a LOT of discussion on that thread. It seems smugmug at least now understands how damaging the stats issue is, and are doing what they can to rectify it. I am grateful for this effort.

- Mark.

rainforest1155 wrote: »

Mark, Sueseas, and Harald,

There's a separate thread where Baldy announced the change to stats and explained why this was done in great detail. There's been lots of great feedback from our users on it and Baldy chimed in quite a bit, offering additional insights and what we're currently investigating when it comes to stats. If you haven't read through the thread yet, I'd recommend that you at least read the posts from Baldy and the other SmugMuggers that chimed in.
If you have afterwards any new feedback or questions, feel free to add them to that thread.
There's no need to re-hash the topic on another thread.

leftquark · March 17, 2015

I am pleased to announce that we have fixed the issue with stats including owner views. See more info here: http://www.dgrin.com/showthread.php?t=252551

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