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Firefox login problems

eyeohbeeeyeohbee Registered Users Posts: 3 Beginner grinner
edited August 4, 2013 in Bug Reporting
Hi there,

For a number of weeks now, I have not been able to login to smugmug using Firefox. This is on a Mac, running 10.8.4, Firefox is up-to-date and it happens whether or not I have extensions enabled.

I can login using Chrome (haven't tried Safari)

I can login to dgrin (all extensions enabled, including noscript and 1password).

Does someone know what's going on? Is it just me? Any more information that might help - I am not a heavy user of smugmug.

Ian

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 30, 2013
    Ian, I'm using FF latest on Mac, no issues. I suspect you have something running that's blocking. Have you completely cleared your cookies and cache and tried again?
    Andy

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    WinsomeWorksWinsomeWorks Registered Users Posts: 1,935 Major grins
    edited July 30, 2013
    eyeohbee wrote: »
    Hi there,

    For a number of weeks now, I have not been able to login to smugmug using Firefox. This is on a Mac, running 10.8.4, Firefox is up-to-date and it happens whether or not I have extensions enabled.

    I can login using Chrome (haven't tried Safari)

    I can login to dgrin (all extensions enabled, including noscript and 1password).

    Does someone know what's going on? Is it just me? Any more information that might help - I am not a heavy user of smugmug.

    Ian
    It's not just you. This has been a problem ever since the new Huge log-in page. There have been multiple posts about it, but I think they weren't in the Bug Reporting forum, but the main Support forum. If I remember right, most of the people having issues were people with FF and a Mac, and other people with Safari. I use FF but with Windows Vista, and I haven't had any problems since the new Log-in page. I think others were told to email "Help", but the problem is "Help" will probably be swamped for weeks now.
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
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    eyeohbeeeyeohbee Registered Users Posts: 3 Beginner grinner
    edited July 31, 2013
    Andy wrote: »
    Ian, I'm using FF latest on Mac, no issues. I suspect you have something running that's blocking. Have you completely cleared your cookies and cache and tried again?

    Tried that just now - no luck. I still get the "Oops... There was an error on the server.".

    Does anyone have any other suggestions?

    Edit - contactng support by email
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    photosbygerryphotosbygerry Registered Users Posts: 36 Big grins
    edited August 3, 2013
    I can login but..
    I am running an iMac (21.5 mid 2010) with OSX 10.8.4 and use Firefox (now at 22.0). I have not yet moved to the new Smugmug (not tried it out yet).

    I can login successfully BUT the new login page does not remember my id nor my password like the old one did.
    Gerry

    photosbygerry.smugmug.com
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    eyeohbeeeyeohbee Registered Users Posts: 3 Beginner grinner
    edited August 3, 2013
    Support fixed my problem - I had to "reset" my firefox instance and the login screen worked. Follow the instructions on this page:

    http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
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    rich56krich56k Registered Users Posts: 547 Major grins
    edited August 4, 2013
    eyeohbee wrote: »
    Support fixed my problem - I had to "reset" my firefox instance and the login screen worked. Follow the instructions on this page:

    http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

    I'm running FF 16.0.2 on OSX 10.5.8 and the reset now auto fills my email, but not the password.

    That's fine with me, thanks eyeohbee! thumb.gif

    rich56k
    http://HooliganUnderground.com
    Member: ASMP; EP; NPPA; CPS
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