SmugMug Bug Reporting Thread

AndyAndy Registered Users Posts: 50,016 Major grins
edited July 30, 2008 in SmugMug Support
Did you find a bug? Ooops, tell us all about it!

Please reply to this thread and tell us what exactly is (not) happening. What operating system and browser are you using? Are you logged in or logged out? Please give us a link to where you see the problem. Let us know everything that you feel may be relevant, as it may help us to track down the problem.


Just for reference,
Older Bug Reporting threads on Dgrin:
http://www.dgrin.com/showthread.php?t=44268
http://www.dgrin.com/showthread.php?t=40326
http://www.dgrin.com/showthread.php?t=23483
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Comments

  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 23, 2007
    Replace photo watermark bug has reappeared.

    Replace 2 photos in 2 galleries. Watermark is now significantly smaller. This is exactly the same thing that happened after the new sizes (x2, x3) were first introduced.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 23, 2007
    bham wrote:
    Replace photo watermark bug has reappeared.

    Replace 2 photos in 2 galleries. Watermark is now significantly smaller. This is exactly the same thing that happened after the new sizes (x2, x3) were first introduced.
    Hi, can you please show me the photo(s), by link to the gallery - and, which specific watermark were you applying?
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 23, 2007
    Andy wrote:
    Hi, can you please show me the photo(s), by link to the gallery - and, which specific watermark were you applying?

    Here is the link to the photos that were replaced. The gallery was created and the watermark set, prior to any uploads. You can view any of the other photos in the gallery that were watermarked up initial upload around Oct 28 or 29th.

    http://snapsterfoto.smugmug.com/gallery/3722533/1/214449213/Medium

    http://snapsterfoto.smugmug.com/gallery/3722535/1/235057731/Medium
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 24, 2007
    I played around with this problem a bit. It seems the watermark will get corrected, when you rotate the photo. Have a look at the first photo link from your last post.

    We'll be trying to replicate this problem and see if it happens on other galleries as well.

    Please post any new information you come across the problem here.

    An easy temporary workaround would be to reapply the watermark using the watermarking photo tool after replacing a photo. I'm sorry for the inconvenience.

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 24, 2007
    I played around with this problem a bit. It seems the watermark will get corrected, when you rotate the photo. Have a look at the first photo link from your last post.

    We'll be trying to replicate this problem and see if it happens on other galleries as well.

    Please post any new information you come across the problem here.

    An easy temporary workaround would be to reapply the watermark using the watermarking photo tool after replacing a photo. I'm sorry for the inconvenience.

    Thanks,
    Sebastian

    Thanks I thought there was a workaround that I might have forgotten. But I tried rewatermarking one of them and it didn't change. I will try again. And then try to rotate. I will let you know if it is successful.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 1, 2008
    Auto-sorted galleries with pictures out of order...
    The following photos were taken in quick succession (3 photos in 1 second) and when the gallery is set to order the photos by date/time taken they end up out of order. For example:
    http://nairb774.smugmug.com/gallery/4073478#237362833
    http://nairb774.smugmug.com/gallery/4073478#237360790
    http://nairb774.smugmug.com/gallery/4073478#237361916

    The order should really be the second, the third, then the first. I have other sets of pictures in other albums that have this exact same problem. I know that this is likely an artifact of an index on the table in the database, but would it be possible to auto order the photos by two criteria, not just one. I don't have a estimate of the preformance impact that a second ordering by a not-included-in-the-index column would have.

    Enough tech-babel, thoughts?
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 1, 2008
    900 or 899 images?
    This says 900:
    http://nairb774.smugmug.com/gallery/3927799/12/237386531#237382588
    but this says 899:
    http://nairb774.smugmug.com/gallery/3927799/12/237386531#237382588-A-LB

    (I did delete a photo from this album within the last few min as a note.)
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited January 1, 2008
    nairb774 wrote:
    This says 900:
    http://nairb774.smugmug.com/gallery/3927799/12/237386531#237382588
    but this says 899:
    http://nairb774.smugmug.com/gallery/3927799/12/237386531#237382588-A-LB

    (I did delete a photo from this album within the last few min as a note.)
    both say 900 for me headscratch.gif
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 1, 2008
    ivar wrote:
    both say 900 for me headscratch.gif

    If I log out it says 899 for both, logged in the gallery is 900 and lightbox is 899... Might this have to do with the "hide photo" feature? I have not used it intentionally. I am going to look to see if I accidentally clicked it somewhere along the line.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited January 1, 2008
    nairb774 wrote:
    If I log out it says 899 for both, logged in the gallery is 900 and lightbox is 899... Might this have to do with the "hide photo" feature? I have not used it intentionally. I am going to look to see if I accidentally clicked it somewhere along the line.
    That may be it thumb.gif
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 3, 2008
    URL causes javascript to be generated improperly...
    The following url (in critique mode)
    http://nairb774.smugmug.com/gallery/3927799/123
    causes the java script to be generated improperly. Try clicking on the image to make the lightbox come up.

    The "proper" url is here:
    http://nairb774.smugmug.com/gallery/3927799/123/237359377

    BTW about the 899/900 problem...it is still showing 899 in lightbox mode and I have checked every image...none are hidden. I ran "smugmug.images.getInfo" from the 1.2.1 api across every image and the "Hidden" parameter is 0 for every image. Also "smugmug.images.get" returns 900 ids for the album. I also tried reproducing the "bug" by uploading the deleted photo again then going an deleting it again (what I did right before I noticed the bug) and it is still 900/899. Any more thoughts on this front?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 3, 2008
    nairb774 wrote:
    The following url (in critique mode)
    http://nairb774.smugmug.com/gallery/3927799/123
    causes the java script to be generated improperly. Try clicking on the image to make the lightbox come up.

    But how to you get that url? I can't make that url happen by normal browsing in the gallery... help me?
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 3, 2008
    Andy wrote:
    But how to you get that url? I can't make that url happen by normal browsing in the gallery... help me?
    I was trying to reproduce the 899/900 problem. I uploaded a photo then I went, in critique mode, to the photo and selected <PhotoTools>->Delete this Photo. Proceded to delete the photo, and upon coming back to the album I was not able to go to light box to see if it still said 899 or if it went back to 900.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited January 4, 2008
    nairb774 wrote:
    I was trying to reproduce the 899/900 problem. I uploaded a photo then I went, in critique mode, to the photo and selected <PhotoTools>->Delete this Photo. Proceded to delete the photo, and upon coming back to the album I was not able to go to light box to see if it still said 899 or if it went back to 900.
    Now *that* is a bug :D --> bugged

    The 899/900 I still can not replicate. I see 900 regardless of being logged in/out, lightbox/no lightbox <img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" >
  • nairb774nairb774 Registered Users Posts: 19 Big grins
    edited January 4, 2008
    ivar wrote:
    Now *that* is a bug :D --> bugged

    The 899/900 I still can not replicate. I see 900 regardless of being logged in/out, lightbox/no lightbox <img src="https://us.v-cdn.net/6029383/emoji/headscratch.gif&quot; border="0" alt="" >
    So it is 900 for both now. I cannot tell you why it went back...and I wish I could have figured out why there was the difference.

    Now here is a fun "feature" creative keywords (view in critique mode)... ;)

    http://nairb774.smugmug.com/gallery/3927799/1/
    *removed*
    Keyword string contained:
    </textarea><script>alert('Hello. This is kind of fun.\nNow with all the framework that is built into these pages or available on the web...sammy worm anyone?')</s c r i p t>

    I got this url (which is related to the previous bug) by starting at this url:
    http://nairb774.smugmug.com/gallery/3927799/1/#228008236
    in "smugmug" gallery mode and changing to "critique" mode.

    Would it be possible to only affect "<" and ">" - I have an idea for how smugmug handles special characters in a keyword... Keywords describe properties of a picture, but I would like to use characters like "~`!@#$%^&amp;*()...", the ones that get filtered out of display and searching, to describe how the keyword and picture relate. Think taging regions of photos with information.

    Sorry I am so long winded and bothersome with the bugs.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 5, 2008
    nairb774 wrote:
    Now here is a fun "feature" creative keywords (view in critique mode)... ;)
    http://nairb774.smugmug.com/gallery/3927799/1/

    I got this url (which is related to the previous bug) by starting at this url:
    http://nairb774.smugmug.com/gallery/3927799/1/#228008236
    in "smugmug" gallery mode and changing to "critique" mode.
    This is creative indeed. i'll bug this problem. When this is fixed, you'll still be able to create you own little buggers by putting them in the gallery description or caption as we allow you to put html there as well.
    nairb774 wrote:
    Would it be possible to only affect "<" and ">" - I have an idea for how smugmug handles special characters in a keyword... Keywords describe properties of a picture, but I would like to use characters like "~`!@#$%^&amp;*()...", the ones that get filtered out of display and searching, to describe how the keyword and picture relate. Think taging regions of photos with information.
    The way we currently handle keywords doesn't allow for any special characters as the keywords are contained in urls without any url encoding.
    Here's an example url:
    http://www.smugmug.com/keyword/all/house

    We'll keep possible encoding of keywords in mind to maybe allow additional characters, but right now it is not possible.

    Additionally, you have control over how keywords are sorted and this could mess your relation between the keywords up.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • ShudderzShudderz Registered Users Posts: 346 Major grins
    edited January 5, 2008
    stop filmstrip move....
    In messing with customizing my smugmug site today, I think I came across an error/typo....

    This is a quote from the FAQ site:

    Can I change the direction of the filmstrip, or make it stop moving by default?
    This code in your CSS box will stop the filmstrip, by default:
    filmstripMove = 0;

    Does this not belong in the javascript box instead? I messed with it both ways and it only works when put in the javascript box instead of the CSS box.
    Heather
    www.heatherdunnphotography.com
    My Blog My Facebook Page
    GIVING BACK - How will you give?
    "I look at life outside of the lens and capture the world through it." -Thomas Robinson
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 5, 2008
    Shudderz wrote:
    This is a quote from the FAQ site:

    Can I change the direction of the filmstrip, or make it stop moving by default?
    This code in your CSS box will stop the filmstrip, by default:
    filmstripMove = 0;

    Does this not belong in the javascript box instead? I messed with it both ways and it only works when put in the javascript box instead of the CSS box.
    You're right, thanks for catching and reporting this mistake. I'll report it right away.

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • ukaskewukaskew Registered Users Posts: 17 Big grins
    edited January 8, 2008
    Not sure if this is a 'bug' or not, but it happens on every machine I've tried so it's not my PC/Internet Explorer. For the record though on my home machine, Windows XP SP2, IE7.

    When flicking through thumbnails and then hovering over the main medium sized pic and clicking Photo Info, it often displays info from a previous photo you've looked at. The only way to force it to update is to leave the gallery and go back in, but then after viewing more than one picture it starts happening again.

    The screengrab below is an example, the data shown is not for that particular image, it's from a previous one I have looked at.

    http://chrisharrison.smugmug.com/photos/241091510-X3.jpg
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 8, 2008
    ukaskew wrote:
    Not sure if this is a 'bug' or not, but it happens on every machine I've tried so it's not my PC/Internet Explorer. For the record though on my home machine, Windows XP SP2, IE7.

    When flicking through thumbnails and then hovering over the main medium sized pic and clicking Photo Info, it often displays info from a previous photo you've looked at. The only way to force it to update is to leave the gallery and go back in, but then after viewing more than one picture it starts happening again.

    The screengrab below is an example, the data shown is not for that particular image, it's from a previous one I have looked at.

    http://chrisharrison.smugmug.com/photos/241091510-X3.jpg
    Hmmm, I cannot recreate this, at all, here in your gallery using IE:

    http://chrisharrison.smugmug.com/gallery/3640657#207573330

    Anyone else? ear.gif
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 8, 2008
    ukaskew wrote:
    Not sure if this is a 'bug' or not, but it happens on every machine I've tried so it's not my PC/Internet Explorer. For the record though on my home machine, Windows XP SP2, IE7.

    When flicking through thumbnails and then hovering over the main medium sized pic and clicking Photo Info, it often displays info from a previous photo you've looked at. The only way to force it to update is to leave the gallery and go back in, but then after viewing more than one picture it starts happening again.

    The screengrab below is an example, the data shown is not for that particular image, it's from a previous one I have looked at.

    http://chrisharrison.smugmug.com/photos/241091510-X3.jpg
    Can't reproduce either on IE7 in this gallery:
    http://chrisharrison.smugmug.com/gallery/3640657/1/207573330#207589212

    Can you give us some more details on what exactly you're doing after entering the gallery? Are you going to the next page or do you click on a couple of thumbs first?
    What's the easiest way to make this problem show in your IE? Give us a complete walk through if this is possible.

    To me the whole problem sounds like your javascript stops working after a while. Are you able to click on other photos once the photo info doesn't seem to update anymore? Do you maybe have the yellow exclamation mark in the status bar in the bottom left? Try double clicking on it if you get it and let us know what error message you see.

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • ukaskewukaskew Registered Users Posts: 17 Big grins
    edited January 8, 2008
    Here goes with a detailed explanation of what I'm doing...

    1) Open a Gallery
    2) Hover over the Medium Sized image (just the first one that appears is fine)
    3) Click 'Photo Info'
    4) Click the close button on the Photo Info box
    5) Click on another thumbnail on the same page
    6) Repeat steps 2 and 3 again

    I just did it as I typed this and it happened again, the second photo showed the Photo Info from the first one I looked at. Sometimes it doesn't happen until you've looked at a few, as people are always asking me for shutter speed/aperture info on my motorsport shots I am nearly always clicking on pics and bringing up the Photo Info box, and it always happens by the time I've looked at a few photos.

    I can continue to surf around my site as normal when it happens, I just close the Photo Info box and carry on, but until I leave the gallery it will always bring up the Photo Info for the one that it's got 'stuck on' if I click the Photo Info link, regardless of which picture I'm viewing. I don't get any error messages or anything flagged up in my browser.

    Update: I've just played around in Firefox and it works fine in there, I will use that from now on!
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 8, 2008
    ukaskew wrote:
    Here goes with a detailed explanation of what I'm doing...
    No dice replicating it in IE7. I kept on repeating your steps for all photos on the page, but photo info always showed a different info. I tried logged in / logged out with all cookies and the cache cleared.

    Can you may try your IE7 cache and cookies and see if the problem persists?

    If it continues to happen, check if your security level is set to medium (not medium-high) and that you have disabled the protected mode. You can find the settings in Tools > Internet Options > Security tab.

    I'm glad that at least Firefox works for you.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • scwalterscwalter Registered Users Posts: 417 Major grins
    edited January 14, 2008
    Upload log in the control panel does not show AM/PM or use 24-hour clock. It should do one or the other so we can tell when the files are processed. The W (wait) and P (processing time?) columns also don't seem to be functional.

    Thanks,
    Scott
    Scott Walter Photography
    scwalter.smugmug.com
  • AllenAllen Registered Users Posts: 10,007 Major grins
    edited January 17, 2008
    Lightbox active area
    Lightbox active area extends under the main photo and is covering the
    photobar and the save movie icon is not pickable. Only see it in galleries
    with movies. Link passworded gallery

    Plus when swinging mouse across main photo the photobar sometimes pops
    out and stays out. Happens in all galleries erratically.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2008
    Allen wrote:
    Lightbox active area extends under the main photo and is covering the
    photobar and the save movie icon is not pickable. Only see it in galleries
    with movies. Link passworded gallery

    Plus when swinging mouse across main photo the photobar sometimes pops
    out and stays out. Happens in all galleries erratically.
    Hi Al, can you elaborate on both of these, I'm not quite following and I tried to reproduce... also please give browser and version used, as well as exact steps to reproduce? Thanks!
  • AllenAllen Registered Users Posts: 10,007 Major grins
    edited January 17, 2008
    Andy wrote:
    Hi Al, can you elaborate on both of these, I'm not quite following and I tried to reproduce... also please give browser and version used, as well as exact steps to reproduce? Thanks!
    Oops, forget the attachment. It might show what I mean better.
    Notice photobar is frozen in out position also.
    That active area brings up lightbox.
    Firefox w2kp
    IE6 ok -- opp save icon not clickable
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AllenAllen Registered Users Posts: 10,007 Major grins
    edited January 17, 2008
    Andy wrote:
    Hi Al, can you elaborate on both of these, I'm not quite following and I tried to reproduce... also please give browser and version used, as well as exact steps to reproduce? Thanks!
    Both IE6 and FF can click save and size then shows. But the whole area under
    main photo is active photobar click in FF only.
    Also photobar froze out in IE6 also after couple swings across main photo.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • lildudelildude Registered Users Posts: 70 Big grins
    edited January 17, 2008
    ramdom.mg doesn't take note of image "Hidden" setting
    I've discovered that the http://www.smugmug.com/photos/random.mg script doesn't seem to acknowledge the "Hidden" setting of images and displays images marked as hidden.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2008
    lildude wrote:
    I've discovered that the http://www.smugmug.com/photos/random.mg script doesn't seem to acknowledge the "Hidden" setting of images and displays images marked as hidden.
    I'll ask Devbobo to look and he'll reply, thanks.
This discussion has been closed.