It appears that whatever labs pricing you "last saved" is your default lab. I've posted here suggesting that that is way too subtle and which lab you want to be your portfolio pricing lab should be more obvious than that.
Yes, it appears that way - but it shouldn't change all old galleries with custom pricing via EZ Prints to Bay. I'm fine with changing the default for new galleries, but not existing ones where the change in Portfolio defaults also changes the pricing of old galleries. I think old galleries should stay with the EZ Prints selection unless I decide to change it to Bay. Currently it seems all old galleries have NO lab selection and then default to the portfolio lab selection - I'd argue that old galleries should have EZ Prints selected as their lab since all pricing was done with that lab in mind.
Yes, it appears that way - but it shouldn't change all old galleries with custom pricing via EZ Prints to Bay. I'm fine with changing the default for new galleries, but not existing ones where the change in Portfolio defaults also changes the pricing of old galleries. I think old galleries should stay with the EZ Prints selection unless I decide to change it to Bay. Currently it seems all old galleries have NO lab selection and then default to the portfolio lab selection - I'd argue that old galleries should have EZ Prints selected as their lab since all pricing was done with that lab in mind.
I'm not trying to defend the way it works, just explain it. When you have not set gallery pricing of any kind, it inherits your portfolio pricing. That means a choice of lab and the prices you set for that lab. Galleries with no gallery pricing don't have anything to stick them to EzPrints. They take your portfolio pricing, so if you set BayPhoto as your portfolio pricing lab, then that's what any gallery that doesn't have gallery pricing gets. If your portfolio pricing is set to BayPhoto as the default, then the only way you can have a gallery with ExPrints is to set that in gallery pricing.
I'm not trying to defend the way it works, just explain it. When you have not set gallery pricing of any kind, it inherits your portfolio pricing. That means a choice of lab and the prices you set for that lab. Galleries with no gallery pricing don't have anything to stick them to EzPrints. They take your portfolio pricing, so if you set BayPhoto as your portfolio pricing lab, then that's what any gallery that doesn't have gallery pricing gets. If your portfolio pricing is set to BayPhoto as the default, then the only way you can have a gallery with ExPrints is to set that in gallery pricing.
That's just it, these galleries DID have gallery pricing... If they didn't have gallery pricing it wouldn't have bothered me.
That's just it, these galleries DID have gallery pricing... If they didn't have gallery pricing it wouldn't have bothered me.
Please send some gallery ids that you are positive were priced at the gallery level before the rollout tuesday to us on the help desk. We specifically worked to ensure that old gallery pricing was preserved and intelligently handled, and I have a number of galleries that survived intact, as do quite a number of other users I've looked at. (so far, you are the first and only user I've seen this problem reported by.)
update, er, you two are the only two... just re-read the thread and realized CSwinton and SandRazor were both talking about the same thing but weren't the same poster.
SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support http://wall-art.smugmug.com/
Giclee vs print bonded to canvas
I noticed that with the Bay Photo integration smugmug is offering the Giclee canvas prints - how do these differ in appearance from their silver-based prints bonded to canvas? Is one better quality than the other?
I just ran an order through Bay and I look forward to seeing them.
I do have one question though, I ordered two copies of a 16 x 20 print. I understand the extra charge for color correcting the file but why charge the extra cost twice? They've already corrected the file for the first print, they don't have to do it again for multiple prints. Shouldn't the second print be at the lower price? I'm sorry if this has been asked already, I didn't go through and read this whole thread.
The new lab is cool and everything but since I mainly shoot sports, packages and coupons are a lot more important.
Great - glad you've identified it as well. I was beginning to think I was crazy (my wife would still argue that, but we won't go there...). Thanks for the help!
I just ran an order through Bay and I look forward to seeing them.
I do have one question though, I ordered two copies of a 16 x 20 print. I understand the extra charge for color correcting the file but why charge the extra cost twice? They've already corrected the file for the first print, they don't have to do it again for multiple prints. Shouldn't the second print be at the lower price? I'm sorry if this has been asked already, I didn't go through and read this whole thread.
Market forces, I wish I had a better answer for you, I really do!
The new lab is cool and everything but since I mainly shoot sports, packages and coupons are a lot more important.
In the works- coupons first - and we just hired a very experienced Sorcerer to start working on packages NOW!
I do have one question though, I ordered two copies of a 16 x 20 print. I understand the extra charge for color correcting the file but why charge the extra cost twice? They've already corrected the file for the first print, they don't have to do it again for multiple prints. Shouldn't the second print be at the lower price? I'm sorry if this has been asked already, I didn't go through and read this whole thread.
I had similar thoughts.... and then I tried to figure out how to implement it. The last thing my customers need is more confusion in their shopping cart. Just keep it simple and make sure every photo is perfect and I won't complain.
Market forces, I wish I had a better answer for you, I really do!In the works- coupons first
Time frame? I'd kill (or at least hurt real bad) three people of your choosing if it could be done and released in the next two weeks. I've got an event coming up and would love to issue a couple coupons to the people that made it happen.
Please send some gallery ids that you are positive were priced at the gallery level before the rollout tuesday to us on the help desk. We specifically worked to ensure that old gallery pricing was preserved and intelligently handled, and I have a number of galleries that survived intact, as do quite a number of other users I've looked at. (so far, you are the first and only user I've seen this problem reported by.)
update, er, you two are the only two... just re-read the thread and realized CSwinton and SandRazor were both talking about the same thing but weren't the same poster.
I lost many and can't remember them all. This is one example that I do remember.
i'm fixing as we speak (speak? type? read?). there are a lot of pro priced galleries so it may take a while before it gets to yours. hang tight.
Pedal faster
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BaldyRegistered Users, Super ModeratorsPosts: 2,853moderator
edited February 2, 2009
For power users who'd love to order from Bay, here are a few issues we're working through:
- We promised Bay Photo that we would ease into this, volume-wise, so we could figure out capacity issues and kinks first. We asked some big favors of them, like allowing mixed-finish orders, which pro labs don't usually like, and which changes their logistics.
- We have to convince them that the orders we'd receive from power users would be the kinds of orders pro labs receive, not consumer orders.
- Wedding pros in particular put a lot of pressure on pro labs like Bay Photo and whcc to offer products and quality that brides can't find at the available-to-all labs like Snapfish, Mpix, etc., so Bay Photo has to remain true to that brand promise.
It's my belief that the prints our power users order are mostly high-end fine art/landscape/wildlife, which would fit Bay's business well. But I have to make sure of that and make sure we've worked through the volume issues first. We don't even mention that we offer Bay to prospective customers yet, despite the draw it would be.
I hope this helps. I know if I were a power user and shooting great landscapes, I wouldn't be very happy about being excluded, so I think I understand the pain.
For power users who'd love to order from Bay, here are a few issues we're working through:
- We promised Bay Photo that we would ease into this, volume-wise, so we could figure out capacity issues and kinks first. We asked some big favors of them, like allowing mixed-finish orders, which pro labs don't usually like, and which changes their logistics.
- We have to convince them that the orders we'd receive from power users would be the kinds of orders pro labs receive, not consumer orders.
- Wedding pros in particular put a lot of pressure on pro labs like Bay Photo and whcc to offer products and quality that brides can't find at the available-to-all labs like Snapfish, Mpix, etc., so Bay Photo has to remain true to that brand promise.
It's my belief that the prints our power users order are mostly high-end fine art/landscape/wildlife, which would fit Bay's business well. But I have to make sure of that and make sure we've worked through the volume issues first. We don't even mention that we offer Bay to prospective customers yet, despite the draw it would be.
I hope this helps. I know if I were a power user and shooting great landscapes, I wouldn't be very happy about being excluded, so I think I understand the pain.
Thanks,
Baldy
Fair enough, and perfectly valid. I can understand all of those reasons. The price alone might deter people from using the pro lab for consumer quality stuff. Thanks for letting us know.
For power users who'd love to order from Bay, here are a few issues we're working through:
- We promised Bay Photo that we would ease into this, volume-wise, so we could figure out capacity issues and kinks first. We asked some big favors of them, like allowing mixed-finish orders, which pro labs don't usually like, and which changes their logistics.
- We have to convince them that the orders we'd receive from power users would be the kinds of orders pro labs receive, not consumer orders.
- Wedding pros in particular put a lot of pressure on pro labs like Bay Photo and whcc to offer products and quality that brides can't find at the available-to-all labs like Snapfish, Mpix, etc., so Bay Photo has to remain true to that brand promise.
It's my belief that the prints our power users order are mostly high-end fine art/landscape/wildlife, which would fit Bay's business well. But I have to make sure of that and make sure we've worked through the volume issues first. We don't even mention that we offer Bay to prospective customers yet, despite the draw it would be.
I hope this helps. I know if I were a power user and shooting great landscapes, I wouldn't be very happy about being excluded, so I think I understand the pain.
Thanks,
Baldy
Very well said Baldy and 100% legitimate and valid points.
For power users who'd love to order from Bay, here are a few issues we're working through:
- We have to convince them that the orders we'd receive from power users would be the kinds of orders pro labs receive, not consumer orders.
....
- It's my belief that the prints our power users order are mostly high-end fine art/landscape/wildlife, which would fit Bay's business well. But I have to make sure of that and make sure we've worked through the volume issues first. We don't even mention that we offer Bay to prospective customers yet, despite the draw it would be.
One question and one observation.
The question is why Bay cares what the subject matter or artistic quality is? It's not a rhetorical question, I can think of possible reasons, but am really interested in the rationale here.
I would think it would end up being self limiting, but to that end...
One solution is to charge more for the base print rates for Power users than Pro, or more still for base users. Like all sorts of affiliation groups, those paying higher base/membership fees get better deals.
I'm delighted to make that choice -- if I have to pay $0.50 or $1 more per 10x12 (over and above pro) to use a pro lab, great. If I buy enough that it makes sense to send in the $100 or whatever to get a pro-membership, it's easy math.
Just a thought. Capitalism at its best.
PS. Now that I know you didn't take away true-color from ezprints I'm perfectly happy; they have always produced very good results for me. Curiousity will drive me to order from Bay when allowed, but lack of satisfaction with EZ Prints won't be the reason.
20x30 Giclée Canvas Gallery Wrap arrived yesterday and I didn't have time to do anything other than rip the packing open before heading out of the house again. I did remember to take a few snapshots....
1. box is nearly as big as me
2. and nearly as big as my hands
3. Marked "Fragile", but UPS didn't pay any attention. Out box was beginning to tear and a bit squashed. at the corners
4. Bubble wrapped and corner protected. UPS bent the outside box, but not worries; inner box safe and surrounded by bubble wrap (wrapped three times around!)
5. A couple of layers of bubble wrap, + more cardboard + tapped (temp. glued?) to the cardboard backing as well
6. Guts of the packaging -- cardboard, more cardboard + bubble wrap + plastic
7. Safely home. This is the first print of my work that will hang on my walls.
20x30 Giclée Canvas Gallery Wrap arrived yesterday and I didn't have time to do anything other than rip the packing open before heading out of the house again. I did remember to take a few snapshots....
Wow! What a phenomenal image! Oh, and Bay's packaging is insane! I guess with your documentation and SmugMug's own documentation of the packaging we really don't need to worry about damaged prints anymore.
20x30 Giclée Canvas Gallery Wrap arrived yesterday and I didn't have time to do anything other than rip the packing open before heading out of the house again. I did remember to take a few snapshots.... .
Wow! What a phenomenal image! Oh, and Bay's packaging is insane! I guess with your documentation and SmugMug's own documentation of the packaging we really don't need to worry about damaged prints anymore.
I suspect most of the damage will be from folks trying to get into the packages!
SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support http://wall-art.smugmug.com/
I noticed that with the Bay Photo integration smugmug is offering the Giclee canvas prints - how do these differ in appearance from their silver-based prints bonded to canvas? Is one better quality than the other?
Better? It's subjective. I love the quality and detail that today's inkjets can produce, I don't think you'll be unhappy in the least.
Wow! What a phenomenal image! Oh, and Bay's packaging is insane! I guess with your documentation and SmugMug's own documentation of the packaging we really don't need to worry about damaged prints anymore.
Yeah, great image!
We did receive one last week that was damaged despite all the packaging, and our address is just over the hill from Bay Photo... It looked like something very heavy had shifted in the UPS truck and managed to fold it.
20x30 Giclée Canvas Gallery Wrap arrived yesterday and I didn't have time to do anything other than rip the packing open before heading out of the house again. I did remember to take a few snapshots...
I was just thinking earlier today about purchasing a giclée canvas wrap, and your images made my mouth water. Man, that looks awesome!
Comments
Yes, it appears that way - but it shouldn't change all old galleries with custom pricing via EZ Prints to Bay. I'm fine with changing the default for new galleries, but not existing ones where the change in Portfolio defaults also changes the pricing of old galleries. I think old galleries should stay with the EZ Prints selection unless I decide to change it to Bay. Currently it seems all old galleries have NO lab selection and then default to the portfolio lab selection - I'd argue that old galleries should have EZ Prints selected as their lab since all pricing was done with that lab in mind.
I'm not trying to defend the way it works, just explain it. When you have not set gallery pricing of any kind, it inherits your portfolio pricing. That means a choice of lab and the prices you set for that lab. Galleries with no gallery pricing don't have anything to stick them to EzPrints. They take your portfolio pricing, so if you set BayPhoto as your portfolio pricing lab, then that's what any gallery that doesn't have gallery pricing gets. If your portfolio pricing is set to BayPhoto as the default, then the only way you can have a gallery with ExPrints is to set that in gallery pricing.
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That's just it, these galleries DID have gallery pricing... If they didn't have gallery pricing it wouldn't have bothered me.
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Please send some gallery ids that you are positive were priced at the gallery level before the rollout tuesday to us on the help desk. We specifically worked to ensure that old gallery pricing was preserved and intelligently handled, and I have a number of galleries that survived intact, as do quite a number of other users I've looked at. (so far, you are the first and only user I've seen this problem reported by.)
update, er, you two are the only two... just re-read the thread and realized CSwinton and SandRazor were both talking about the same thing but weren't the same poster.
http://wall-art.smugmug.com/
I noticed that with the Bay Photo integration smugmug is offering the Giclee canvas prints - how do these differ in appearance from their silver-based prints bonded to canvas? Is one better quality than the other?
I do have one question though, I ordered two copies of a 16 x 20 print. I understand the extra charge for color correcting the file but why charge the extra cost twice? They've already corrected the file for the first print, they don't have to do it again for multiple prints. Shouldn't the second print be at the lower price? I'm sorry if this has been asked already, I didn't go through and read this whole thread.
The new lab is cool and everything but since I mainly shoot sports, packages and coupons are a lot more important.
Website
Sports Sample Photos
Sportsshooter.com/ctproctor
Four Seam Images
Confirmed, we see it and are working on a fix.
http://wall-art.smugmug.com/
Great - glad you've identified it as well. I was beginning to think I was crazy (my wife would still argue that, but we won't go there...). Thanks for the help!
Portfolio • Workshops • Facebook • Twitter
I had similar thoughts.... and then I tried to figure out how to implement it. The last thing my customers need is more confusion in their shopping cart. Just keep it simple and make sure every photo is perfect and I won't complain.
Yup. I need packages and coupons. In a really bad way.
Time frame? I'd kill (or at least hurt real bad) three people of your choosing if it could be done and released in the next two weeks. I've got an event coming up and would love to issue a couple coupons to the people that made it happen.
I lost many and can't remember them all. This is one example that I do remember.
http://toddbryan.smugmug.com/gallery/6663580_sf6fg/1/425184172_Yw5F7
Thanks
- We promised Bay Photo that we would ease into this, volume-wise, so we could figure out capacity issues and kinks first. We asked some big favors of them, like allowing mixed-finish orders, which pro labs don't usually like, and which changes their logistics.
- We have to convince them that the orders we'd receive from power users would be the kinds of orders pro labs receive, not consumer orders.
- Wedding pros in particular put a lot of pressure on pro labs like Bay Photo and whcc to offer products and quality that brides can't find at the available-to-all labs like Snapfish, Mpix, etc., so Bay Photo has to remain true to that brand promise.
It's my belief that the prints our power users order are mostly high-end fine art/landscape/wildlife, which would fit Bay's business well. But I have to make sure of that and make sure we've worked through the volume issues first. We don't even mention that we offer Bay to prospective customers yet, despite the draw it would be.
I hope this helps. I know if I were a power user and shooting great landscapes, I wouldn't be very happy about being excluded, so I think I understand the pain.
Thanks,
Baldy
Fair enough, and perfectly valid. I can understand all of those reasons. The price alone might deter people from using the pro lab for consumer quality stuff. Thanks for letting us know.
-r
Very well said Baldy and 100% legitimate and valid points.
Not allowed to enter Henry's alone anymore...
Kyle Derkachenko Photography
One question and one observation.
The question is why Bay cares what the subject matter or artistic quality is? It's not a rhetorical question, I can think of possible reasons, but am really interested in the rationale here.
I would think it would end up being self limiting, but to that end...
One solution is to charge more for the base print rates for Power users than Pro, or more still for base users. Like all sorts of affiliation groups, those paying higher base/membership fees get better deals.
I'm delighted to make that choice -- if I have to pay $0.50 or $1 more per 10x12 (over and above pro) to use a pro lab, great. If I buy enough that it makes sense to send in the $100 or whatever to get a pro-membership, it's easy math.
Just a thought. Capitalism at its best.
PS. Now that I know you didn't take away true-color from ezprints I'm perfectly happy; they have always produced very good results for me. Curiousity will drive me to order from Bay when allowed, but lack of satisfaction with EZ Prints won't be the reason.
Portfolio • Workshops • Facebook • Twitter
1. box is nearly as big as me
2. and nearly as big as my hands
3. Marked "Fragile", but UPS didn't pay any attention. Out box was beginning to tear and a bit squashed. at the corners
4. Bubble wrapped and corner protected. UPS bent the outside box, but not worries; inner box safe and surrounded by bubble wrap (wrapped three times around!)
5. A couple of layers of bubble wrap, + more cardboard + tapped (temp. glued?) to the cardboard backing as well
6. Guts of the packaging -- cardboard, more cardboard + bubble wrap + plastic
7. Safely home. This is the first print of my work that will hang on my walls.
I hope this was helpful for someone....
Wow! What a phenomenal image! Oh, and Bay's packaging is insane! I guess with your documentation and SmugMug's own documentation of the packaging we really don't need to worry about damaged prints anymore.
Not allowed to enter Henry's alone anymore...
Kyle Derkachenko Photography
w00p thanks April
Portfolio • Workshops • Facebook • Twitter
I suspect most of the damage will be from folks trying to get into the packages!
http://wall-art.smugmug.com/
Portfolio • Workshops • Facebook • Twitter
We did receive one last week that was damaged despite all the packaging, and our address is just over the hill from Bay Photo... It looked like something very heavy had shifted in the UPS truck and managed to fold it.
I was just thinking earlier today about purchasing a giclée canvas wrap, and your images made my mouth water. Man, that looks awesome!
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question