IE7 Crash During Photo Upload (Norton Not Involved)

winterminutewinterminute Registered Users Posts: 10 Big grins
edited August 18, 2007 in SmugMug Support
I just signed up with SmugMug, but when I click "Add Photos" IE7 vanishes. I don't have Norton installed and verified there were no norton BHO listed in IE add-ons.

This only happens during Photo upload. I can browse the rest of SmugMug just fine.

Any ideas?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 17, 2007
    Hi,

    I'm sorry to hear you are having problems uploading your photos!

    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

    That will do it for you. Let us know if you continue to have problems, write to our Support Heroes - http://www.smugmug.com/help/emailreal
  • winterminutewinterminute Registered Users Posts: 10 Big grins
    edited August 18, 2007
    Java - Guilty as charged
    Yup, it was Java. I couldn't even load the "Do I have Java" test. I installed the latest version of Java and everything works. I removed Java and my upload was reset so I could pick the ActiveX option (I'm not a big fan of Java :)

    Thanks for the quick replies. Much better than the flickr community.
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