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Videos and Smugmug Ipad app

OscarLOscarL Registered Users Posts: 3 Beginner grinner
edited February 23, 2016 in SmugMug Support
I have a number of videos uploaded to smugmug. Both in .mov format and im mp4. When trying to watch them in the smugmug app on my Ipad I got the message

"Video Not Ready. Just one sec, we´re still processing your video. Please try again shortly. Gotcha!"

However they play just fine in the browser on the Ipad as well when I tested an independent smugmug app called iSmug. What can I do?

/Oscar

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    mrneutronmrneutron Registered Users Posts: 214 Major grins
    edited February 23, 2016
    You can try clearing the cache in the app. Tap the gear icon, then clear cache.
    Then force quit the app and restart it.
    Andy K
    SmugMug Support Hero
    help.smugmug.com
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