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HELP! Customer borked shipping address!!

belinebeline Registered Users Posts: 90 Big grins
edited February 28, 2007 in SmugMug Pro Sales Support
Customer emaled me this morning, turns out she borked on her shipping information.

Order# 256171 - Deb Wilson
She lives in Delaware, NOT DC (evidently...)

Thanks!!
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 28, 2007
    we're calling the lab now
    No worries, if we can't change it at the lab, we'll reship a new order to the correct address.
    Andy

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 28, 2007
    Actually, we'll cancel that order and replace it with a correct order, shipping to DE not DC
    Andy

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    belinebeline Registered Users Posts: 90 Big grins
    edited February 28, 2007
    clap.gif Yeah, I was going to say, I haven't finished it yet. LoL:D

    Dude, you kick ass thumb.gif and I love these smilies iloveyou.gif but I think I should probably lay off ne_nau.gif or people will start to think I am weird... rolleyes1.gif uh... ok, I'm done. Just wanted to say THANKS wings.gif and I worship you bowdown.gif... ok, I'm done. rolleyes1.gif shit, ok, promise...
    Covering It at D:D
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    belinebeline Registered Users Posts: 90 Big grins
    edited February 28, 2007
    o, and when could I expect that done by? as I can't see the address change on my end... deal.gif
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 28, 2007
    beline wrote:
    o, and when could I expect that done by? as I can't see the address change on my end... deal.gif
    Support Hero Barb will post here when she's got something for you.
    Andy

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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited February 28, 2007
    Just got off the phone with our print lab, and they have corrected the address on the order to be Delaware, not DC. So, all is well :)
    Barb
    Smug since 2006
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    belinebeline Registered Users Posts: 90 Big grins
    edited February 28, 2007
    Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 28, 2007
    beline wrote:
    Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?
    are you wishing to change the order? new files? crops? etc?
    If so, no problem - we'll cancel at the lab, and dupe the order again and you can make changes.

    Let us know.
    Andy

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    belinebeline Registered Users Posts: 90 Big grins
    edited February 28, 2007
    Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...
    Covering It at D:D
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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited February 28, 2007
    beline wrote:
    Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...

    Hi :)

    I have called our print lab and had them cancel order #256171. I then placed a new order with the correct shipping address. New order #257942. You should find that order in your pro sales now.

    Let us know if you need anything further :)
    Barb
    Smug since 2006
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    belinebeline Registered Users Posts: 90 Big grins
    edited February 28, 2007
    Dear SmugMug Support Heroes,
    You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

    PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks. thumb.gif

    Oh, and PPS: Did yall get my W-9? I want my check... :-D
    Covering It at D:D
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 28, 2007
    beline wrote:
    Dear SmugMug Support Heroes,
    You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

    PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks. thumb.gif

    Oh, and PPS: Did yall get my W-9? I want my check... :-D
    Thank you :D
    I added your very kind words to the reference thread here: http://www.dgrin.com/showthread.php?p=456689#post456689

    Very poetic!

    On the W-9, did you fax it in? Our Countess of Cash is not at her computer this moment, but you can reach her at by emailing showmethemoney (addy here: http://www.smugmug.com/help/reporting)
    Andy

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