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Support SmugMug Pro Sales Support Lifetime Pro Account Cancelled for Non-Profits

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Old Nov-08-2012, 01:57 PM
#21
paulbrock is offline paulbrock
Major grins
Quote:
Originally Posted by onethumb View Post
Assuming there aren't any hiccups (again, still checking), I plan to fully re-institute the lifetime policy for verified, registered non-profit organizations so they can continue the good work they do for the rest of us.
If its re-instated, my opinion of Smugmug will shoot back up. Here's hoping. (yeah, I get that there might be tax/legal reasons, fair enough)


The non-profit I work with is a theatre group, which works with kids from all backgrounds, particularly socially excluded. They have two part-time staff that work non-stop and the kids love it. I give my time as a photographer to them for free and suggested by selling the photos to parents through Smugmug they could make a bit of extra cash, without having the extra work of trying to self-fulfil orders. We set everything up, I spent time showing the staff how it worked and they got approval from their board of trustees to sell photographs as a revenue stream. Three months later the pro price plan increase was announced.

The price rise really screwed us up; it went from a "if we're careful we should make a bit more money" to "there's no way we'll even cover the cost of the subscription".

angelshed.smugmug.com
Old Nov-08-2012, 03:21 PM
#22
McQ is offline McQ
Grinning From Ear To Ear
McQ's Avatar
Quote:
Originally Posted by onethumb View Post
We're still making sure we have all of our ducks in a row, but I believe what happened is an employee (who's no longer here) made a change to this policy two years ago that I wasn't aware of. Instead of lifetime accounts, non-profits were being offered first-year-free or discounted years.

I feel strongly that this was a bad decision. If I'd known about it, I'd have stopped it. Now that I know, I intend to. I feel like we (SmugMug) have a responsibility to help organizations that are trying to help their communities, and this is one of the ways we can do that.

Assuming there aren't any hiccups (again, still checking), I plan to fully re-institute the lifetime policy for verified, registered non-profit organizations so they can continue the good work they do for the rest of us.

Sorry for the confusion, it's not just me building this company any more, and sometimes things slip through the cracks. Thanks so much for bringing it to my attention, and please keep doing so - I try, every day, to do what's right for our customers, long term, above all else. I can't do that without great feedback from all of you.

Thanks again.
This is a direct, honest, and much appreciated response. I'd love to see more of these, especially in the places where they're still badly needed.

It would go a long way to repairing a damaged reputation.
__________________
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Old Nov-21-2012, 02:50 AM
#23
paulbrock is offline paulbrock
Major grins
quick bump to see if there's any more news on this please...
Old Dec-10-2012, 11:53 AM
#24
paulbrock is offline paulbrock
Major grins
And again please, any news?
Old Dec-10-2012, 01:11 PM
#25
onethumb is offline onethumb
SmugMug CEO & Chief Geek
onethumb's Avatar
I'm happy to confirm that verified non-profits will continue to receive free, lifetime accounts.

Enjoy!
Old Dec-10-2012, 04:58 PM
#26
Johnnycb is offline Johnnycb
Big grins
This is great news as I have donated my time at no cost for the last 5 years with a NPO that serves our troops families as well as our local disadvantaged school kids and their families.

Johnny

Quote:
Originally Posted by onethumb View Post
I'm happy to confirm that verified non-profits will continue to receive free, lifetime accounts.

Enjoy!
Old Dec-11-2012, 08:00 PM
#27
Lindy is offline Lindy
SmugMug Support Hero
Quote:
Originally Posted by Johnnycb View Post
This is great news as I have donated my time at no cost for the last 5 years with a NPO that serves our troops families as well as our local disadvantaged school kids and their families.

Johnny
Hey Johnny, for you, and the others who find this post, we're pretty excited, too. We'll need for you to visit this page and complete and submit the form so we can get you hooked up: http://help.smugmug.com/customer/portal/articles/98093

Enjoy!!
Old Dec-16-2012, 04:49 PM
#28
paulbrock is offline paulbrock
Major grins
Quote:
Originally Posted by onethumb View Post
I'm happy to confirm that verified non-profits will continue to receive free, lifetime accounts.

Enjoy!
Fab news! Thanks for the update
Old Dec-16-2012, 06:54 PM
#29
waywardfool is offline waywardfool
Big grins
Quote:
Originally Posted by Lindy View Post
Hey Johnny, for you, and the others who find this post, we're pretty excited, too. We'll need for you to visit this page and complete and submit the form so we can get you hooked up: http://help.smugmug.com/customer/portal/articles/98093

Enjoy!!
What's the turn-around time after a request? I filled out the form last Tuesday. Just wondering how long to wait to find out if approved??

Thanks,
Old Jun-27-2013, 05:58 AM
#30
ecfinn is offline ecfinn
Beginner grinner
Quote:
Originally Posted by Lindy View Post
Hey Johnny, for you, and the others who find this post, we're pretty excited, too. We'll need for you to visit this page and complete and submit the form so we can get you hooked up: http://help.smugmug.com/customer/portal/articles/98093

Enjoy!!
Just bringing this topic back to the top as it appears the page linked above here indicates the free lifetime pro membership is no longer available again. We are back to getting a discount on the first year pro subscription.
Old Jun-27-2013, 09:00 AM
#31
Daniel UK is online now Daniel UK
Big grins
I don't think it was updated after the announcement.
__________________
Daniel
Danielhaigh.com
Old Jul-04-2013, 11:14 AM
#32
mbonocore is offline mbonocore
SmugMug DGrin Community Manager
mbonocore's Avatar
Quote:
Originally Posted by ecfinn View Post
Just bringing this topic back to the top as it appears the page linked above here indicates the free lifetime pro membership is no longer available again. We are back to getting a discount on the first year pro subscription.
Hi Ecfinn,

Can you please email me at mbonocore@smugmug.com so I can forward you over to the Support Hero who handles all Non Profit organizations?

Thank you!

Michael
Old Oct-19-2013, 05:59 AM
#33
nine22 is offline nine22
Big grins
Quote:
Originally Posted by onethumb View Post
I'm happy to confirm that verified non-profits will continue to receive free, lifetime accounts.

Enjoy!
Did this get changed again? I was about to refer your service to a local non-profit and found this page http://help.smugmug.com/customer/portal/articles/98093 which was updated July 2013 and once again states first year only.
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nine22.smugmug.com
Old Oct-27-2013, 08:22 AM
#34
ian408 is offline ian408
More wag. Less Bark.
Quote:
Originally Posted by nine22 View Post
Did this get changed again? I was about to refer your service to a local non-profit and found this page http://help.smugmug.com/customer/portal/articles/98093 which was updated July 2013 and once again states first year only.
Looks like the page was updated on 25 Oct 2013.
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Old Nov-17-2013, 08:40 PM
#35
nine22 is offline nine22
Big grins
Quote:
Originally Posted by onethumb View Post
I'm happy to confirm that verified non-profits will continue to receive free, lifetime accounts.

Enjoy!
Quote:
Originally Posted by ian408 View Post
Looks like the page was updated on 25 Oct 2013.
Awesome :)
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