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Support Legacy SmugMug Customization E-mail updated customisation broke?

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Old May-03-2012, 08:39 PM
#1
W.W. Webster is offline W.W. Webster OP
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E-mail updated customisation broke?
I've been updating my site customisation for several hours and regularly requesting that the updates are e-mailed to me. Only when I have needed to go back to a previous version have i found the updates have not been sent. I am receiving other e-mails normally.

Is this function broken? If so, can the button be removed so we aren't lulled into a false sense of security?
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Old May-03-2012, 09:02 PM
#2
W.W. Webster is offline W.W. Webster OP
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Can anyone confirm they are using this function successfully?
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Old May-04-2012, 09:11 AM
#3
denisegoldberg is online now denisegoldberg
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After seeing your request I clicked the email it button to request that my customizations be emailed to me this morning. There was a lag between my request and my receipt of the email with the customizations, but I did receive it. I don't know if the lag was on smug's side or if it was with my email provider.

--- Denise
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Old May-04-2012, 11:37 AM
#4
dbveto is online now dbveto
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I got mine, it was in my junk mail folder but I did get it.
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Old May-04-2012, 01:46 PM
#5
W.W. Webster is offline W.W. Webster OP
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Thanks for the feedback. I pleased it's working for you but there's something strange going on with my customisations - they definitely aren't being received here!
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Old May-04-2012, 01:54 PM
#6
Andy is offline Andy
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Quote:
Originally Posted by W.W. Webster View Post
Thanks for the feedback. I pleased it's working for you but there's something strange going on with my customisations - they definitely aren't being received here!
Your customizing can't affect this. I just asked for my email, it came instantly (in about 3 seconds). Have you really checked your junk mail folder? Maybe check your ISP to make sure they're not blocking smugmug.com emails.
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