• Gear
  • Shots
  • Photo Craft
  • Video
  • Wide Angle
  • Support
  • New Stuff
  • More
Support SmugMug Support Bad quality of the pictures

Need some help with your New SmugMug Site?

Dgrin Challenges

Our Challenges moderator has lined up an new set of challenges for you. The Weekly Word Challenge. Get all the details and participate in the conversation Weekly Word Challenge.

Past DSS Challenge Winners, DSS Challenge Rules, and other important DSS Challenge information is here.

Looking for a little challenge? The Dgrin Mini-Challenges are a great way to challenge yourself. Take a moment to look through past winners and find the current Mini Challenge here.

From Around the Net

Enjoy a few of our favorite articles from around the 'net. If you have something you think we should see, post it here and we'll have a look.

Journeys

Landscapes

Sports

 
Thread Tools Display Modes
Old Apr-24-2012, 01:26 AM
#1
Crescentia is offline Crescentia OP
Beginner grinner
Bad quality of the pictures
What happend?

The picture-quality has become much worst? I bought Smugmug because of its great quality. After such month the quality has become now very pixelated.



My Smugmug: http://crescentia-moon.smugmug.com/ (visit the galleries)
Old Apr-24-2012, 01:34 AM
#2
rainforest1155 is offline rainforest1155
with a Heroes touch
rainforest1155's Avatar
Please contact us with specific details on our HelpDesk:
http://help.smugmug.com/
If you're referring to an order, include the order number and what was the issue with which items from the order.
If this isn't about an order, include links to specific photos and tell us what the issue is / what you see. A screenshot illustrating your issue might be helpful as well so we can see what you see.
__________________
Sebastian
SmugMug Support Hero

look on the bright side
http://www.SebastianHosche.com
Old Apr-26-2012, 10:18 PM
#3
Crescentia is offline Crescentia OP
Beginner grinner
On this forum, the pics are also in very bad quality. On your homepage also.
Who knew this problem, too?
Did Smugmug some updates? Or something else?
Old Apr-27-2012, 12:56 AM
#4
rainforest1155 is offline rainforest1155
with a Heroes touch
rainforest1155's Avatar
How do you connect to the internet? Are you on a cellular (3G or 4G), DSL, cable connection? Who's your ISP (internet service provider)?
What browser version and operating system do you use?

Can you try it via a different connection / computer if the issue is the same?

Include a screenshot showing the "bad quality" on a specific site and also include a link to the site in question that you took the screenshot from. Here's how to take a screenshot:
http://take-a-screenshot.org/

Please note that I'd prefer to troubleshoot this with you on our HelpDesk instead of a public forum. Please contact us on our HelpDesk with those details. Thanks!
__________________
Sebastian
SmugMug Support Hero

look on the bright side
http://www.SebastianHosche.com
Old Apr-27-2012, 04:06 PM
#5
Andy is offline Andy
Bicameral
Andy's Avatar
Quote:
Originally Posted by Crescentia View Post
On this forum, the pics are also in very bad quality. On your homepage also.
Who knew this problem, too?
Did Smugmug some updates? Or something else?
Hi Crescentia, I'm certain this is something to do with your connection to the internet, or your computer. We can help if you'll answer Seb's questions above
Old May-02-2012, 12:34 PM
#6
Crescentia is offline Crescentia OP
Beginner grinner
Quote:
Originally Posted by Andy View Post
Hi Crescentia, I'm certain this is something to do with your connection to the internet, or your computer. We can help if you'll answer Seb's questions above

Many thanks. This could be, because I moved home and so I changed my internetprovider. Tomorrow I will get the "right" Internetconection. I will write, if nothing will change on the quality.

Thanks
Tell The World!  
Similar Threads Thread Starter Forum Replies Last Post
SmugMug + Blurb Book partnership ... David Tomic SmugMug Pro Sales Support 77 Nov-17-2007 06:23 AM
Some pictures not enlarging Luc De Jaeger SmugMug Support 7 Sep-04-2007 09:46 AM
Walkthrough of Glacier National Park - Lots of Locations and Pictures jamesl Journeys 28 Jul-16-2007 05:12 PM
Selling pictures from Concert peace_4 Mind Your Own Business 9 Jul-09-2007 06:59 AM
Once Again Looking For Comments ExposeTheMoment Mind Your Own Business 40 Jun-12-2006 12:55 AM


Thread Tools
Display Modes

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump