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Old Mar-19-2012, 05:49 PM
#121
KentFrost is offline KentFrost
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Quote:
Originally Posted by MSkaffari View Post
Hi Kent

Scott and I are from Smugmug. He asked for info that would help us determine what we might have to do differently to make this work for you. I just tested this with my own page ( http://www.facebook.com/Miikka.Skaffari.Photography ) and verified the same functionality as you described. When I publish pictures to my profile the tagging is available. We are investigating more.
Awesome! Sorry to be such a pain, but I've had literally hundreds of people in the past few days contacting me about this (just recently shot and posted a huge event, which is why this became apparent to me). I guess I never realized how valuable the tagging function really was until this happened.

Thanks again for the prompt response!
__________________
"Your brain; the most complicated thing in the world, which you yourself grew, without even thinking about it." ~Alan Watts

www.kentfrostphoto.com
Old Mar-20-2012, 04:38 PM
#122
MomaZunk is offline MomaZunk
pro lurker
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I am very interested in this issue(KentFrost) as well. I am in the middle of baseball season.
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Old Mar-20-2012, 10:39 PM
#123
racecarshots is offline racecarshots
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Came here because this was working ok this afternoon, now I lost the ability to share to facebook on mine at all. Fiddling with code this evening or did something break?
Old Mar-21-2012, 10:08 AM
#124
JGilchrist is offline JGilchrist
Beginner grinner
Quote:
Originally Posted by KentFrost View Post
Awesome! Sorry to be such a pain, but I've had literally hundreds of people in the past few days contacting me about this (just recently shot and posted a huge event, which is why this became apparent to me). I guess I never realized how valuable the tagging function really was until this happened.

Thanks again for the prompt response!
I am also experiencing the exact same problem with the exact same characteristics. I have tested manual upload and tagging works, but when uploading via the SmugMug uploader only the page admins can tag. I work for a community theater and tagging photos by cast & crew has a huge impact on our ticket sales. Any help with this issue would be greatly appreciated.
Old Mar-25-2012, 07:15 PM
#125
Photobot3000 is offline Photobot3000
Party Machine
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Same issue - albums are not taggable
Quote:
Originally Posted by JGilchrist View Post
I am also experiencing the exact same problem with the exact same characteristics. I have tested manual upload and tagging works, but when uploading via the SmugMug uploader only the page admins can tag. I work for a community theater and tagging photos by cast & crew has a huge impact on our ticket sales. Any help with this issue would be greatly appreciated.
We're experiencing the exact same issue - any galleries published via this plugin are not taggable despite all facebook settings being set correctly. This started around a week or two ago and we've been hammered with complaints about it.

I've attempted to contact Facebook support numerous times but no one has ever gotten back to me.
I'm happy to provide any information necessary in order to get this resolved. This functionality is essential to our business.

www.facebook.com/photobot3000
Old Mar-26-2012, 12:16 PM
#126
MomaZunk is offline MomaZunk
pro lurker
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Any updates?
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Old Mar-26-2012, 10:22 PM
#127
SamirD is offline SamirD
Huntsville Car Scene.com
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I've been retained by an event to develop a fb page for their event since I create a majority of the content for such a site. I have a couple of questions:
  1. Is the tagging issue figured out yet, or are we still in the diagnosis phase?
  2. When will a 'you are not the owner of this album' message occur?
  3. What is the authentication method between SM and FB? Ie, are they linking based on email address, individual logins via oauth, what exactly?
  4. Will this tool work for a fb business account that is the page admin?
  5. Does this tool require that the email address of the fb page admin be the same as the SM one?
Thank you in advance for the answers.
__________________
Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
Want faster uploading? Vote for FTP!
Old Mar-27-2012, 08:41 PM
#128
fauxtoe is offline fauxtoe
paintographics rock.
Quote:
Originally Posted by MSkaffari View Post
Hi Kent

Scott and I are from Smugmug. He asked for info that would help us determine what we might have to do differently to make this work for you. I just tested this with my own page ( http://www.facebook.com/Miikka.Skaffari.Photography ) and verified the same functionality as you described. When I publish pictures to my profile the tagging is available. We are investigating more.

Hey DGrinners....and Hero's - Wanted to add, since this is in Beta at this point - I have had the same complication when having other FB Users tag photos. I have tested from 2 different personal FB accounts to verify this was not a FB setting. I have attached a screenshot of my business page and I have selected tags to be available. I can tag photos on my business page when logged in as my personal account.

Look forward to an update with fixes. In addition, fixes for being logged in to my business page and sharing via Smug Mug to Facebook.

Thanks for reading - Hope everyone is well.
~Brandi Fitzgerald, Fauxtoe.
Attached Images
 
Old Mar-28-2012, 07:05 PM
#129
KentFrost is offline KentFrost
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Quote:
Originally Posted by racecarshots View Post
Came here because this was working ok this afternoon, now I lost the ability to share to facebook on mine at all. Fiddling with code this evening or did something break?
I've noticed this as well, but if you go to smugmug.com/darkroom (or [yourdomain].com/darkroom if you have it set up that way), simply re-click the "Join" button.
I've been having to do this every time I post a new gallery. Is that a cookies setting, perhaps?
__________________
"Your brain; the most complicated thing in the world, which you yourself grew, without even thinking about it." ~Alan Watts

www.kentfrostphoto.com
Old Mar-29-2012, 06:05 AM
#130
Photobot3000 is offline Photobot3000
Party Machine
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Any updates? Does this work yet?
(The "Publish to Facebook" option is still there for me and never went away)
Old Mar-29-2012, 09:23 AM
#131
MSkaffari is offline MSkaffari
SmugMug Product Manager
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Quote:
Originally Posted by KentFrost View Post
I've noticed this as well, but if you go to smugmug.com/darkroom (or [yourdomain].com/darkroom if you have it set up that way), simply re-click the "Join" button.
I've been having to do this every time I post a new gallery. Is that a cookies setting, perhaps?
Yes, this is cookied option until we iron out the last issues with Facebook Publishing
Old Mar-29-2012, 09:29 AM
#132
MSkaffari is offline MSkaffari
SmugMug Product Manager
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Quote:
Originally Posted by fauxtoe View Post
Hey DGrinners....and Hero's - Wanted to add, since this is in Beta at this point - I have had the same complication when having other FB Users tag photos. I have tested from 2 different personal FB accounts to verify this was not a FB setting. I have attached a screenshot of my business page and I have selected tags to be available. I can tag photos on my business page when logged in as my personal account.

Look forward to an update with fixes. In addition, fixes for being logged in to my business page and sharing via Smug Mug to Facebook.

Thanks for reading - Hope everyone is well.
~Brandi Fitzgerald, Fauxtoe.
We are working with Facebook on the tagging issue. Sorry for the inconvenience this is causing
Old Mar-30-2012, 07:41 AM
#133
jhofker is offline jhofker
Smug8 Developer
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Trying to publish a few photos from a gallery to FB right now and I'm getting "Uh Oh! We've encountered an error, if the error persists, please contact support." IE10 and Firefox 11 are giving the same error. (I'll contact support if you'd prefer :-) )
Old Apr-02-2012, 10:53 AM
#134
jhofker is offline jhofker
Smug8 Developer
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Also, I'd love to send even larger photos to Facebook via this tool (since they can, apparently, handle them now). Any plans there?
Old Apr-03-2012, 08:05 AM
#135
Photobot3000 is offline Photobot3000
Party Machine
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This tagging problem is killing me. I had no idea how reliant my business was on this plug-in until it stopped working properly.

Please solve this soon!
Old Apr-17-2012, 06:50 AM
#136
jhofker is offline jhofker
Smug8 Developer
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Support helped me get my issue solved. Default posting permissions for the SmugMug app in FB needs to be "public", I guess.
Old Apr-17-2012, 06:53 AM
#137
fauxtoe is offline fauxtoe
paintographics rock.
biz vs personal
I do not have this problem with uploading from SmugMug to a personal FB album. This is only an issue when uploading to my biz page. There is no accesibility to change app settings from inside a 'page'. sigh.
Keep the info coming! Hoping for a resolve soon! :)
Old Apr-17-2012, 08:57 AM
#138
SamirD is offline SamirD
Huntsville Car Scene.com
SamirD's Avatar
Quote:
Originally Posted by SamirD View Post
I've been retained by an event to develop a fb page for their event since I create a majority of the content for such a site. I have a couple of questions:
  1. Is the tagging issue figured out yet, or are we still in the diagnosis phase?
  2. When will a 'you are not the owner of this album' message occur?
  3. What is the authentication method between SM and FB? Ie, are they linking based on email address, individual logins via oauth, what exactly?
  4. Will this tool work for a fb business account that is the page admin?
  5. Does this tool require that the email address of the fb page admin be the same as the SM one?
Thank you in advance for the answers.
Bump for answers.
__________________
Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
Want faster uploading? Vote for FTP!
Old Apr-17-2012, 09:49 AM
#139
jamierat is offline jamierat
Big grins
I Don't see Smugmug listed as one of my apps...
Old Apr-19-2012, 08:12 AM
#140
KentFrost is offline KentFrost
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KentFrost's Avatar
Are there any updates on the tagging issue? I've been having to upload a graphic to appear after every so many photos in a Facebook gallery to remind people about the info on print purchasing on my SmugMug page, as this is the only way I can make that info known. The ability to have SmugMug purchasing links in the captions of my FB pics is extremely invaluable and I can't use it until this is fixed.
__________________
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www.kentfrostphoto.com
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