SmugMug Help System eating my e-mails - not delivering

BradfordBenn · September 12, 2011

Hello all

So I can't write the help desk for help, so here is the question. Why can't I write the help desk for help? I had case 23330 open for a few days with no movement to the responses I sent. I tried sending from both my domain (bradfordbenn.com) and from Gmail. If I filled out the online form I would get an answer but replies would never seem to reach anyone.

Today I sent a response back to case 28305 specifically asking for an ack. After six hours I think I can say that it has not been received.

I checked my spam filter (postini) and there are no responses from SmugMug in there and just in case I whitelisted SmugMug.com

Any ideas?

Andy · September 12, 2011

forward that email to me (andy at)
back to you asap

BradfordBenn · September 12, 2011

I forwarded three emails to you, 2 from domain 1 from gmail.

Thanks

Andy · September 12, 2011

K Standby, Hero Nick will be back to you and also here.

gluwater · September 12, 2011

Hey Bradford,

I figured out why you weren't receiving any messages. I'm going to send you a reply now and follow up with my email to make sure you get it. Sorry about the delay on this. Check for my email in a couple minutes.

BradfordBenn · September 12, 2011

Hi Nick

I got the response through the help system, and before I did a restore on the iPad.

Just because I am paranoid and good at breaking systems I sent back a response.

Did my response make it back?

BradfordBenn · September 12, 2011

It looks like all fixed up now. Got the answers and the emails.

If everyone could solve my problems this fast.... Insert your punchline here.

SmugMug Help System eating my e-mails - not delivering

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