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Smart gallery isn't

jcdilljcdill Registered Users Posts: 225 Major grins
edited October 22, 2010 in SmugMug Support
I have a smart gallery here:

http://portfolio.jcdill.com/Horses/Liberty/At-Liberty/14056910_c9aFL#23482549_UF7SR

This gallery is setup to include all photos with the keyword: liberty

I have added the keyword to all the photos in this gallery:

http://portfolio.jcdill.com/Horses/Farms-Stables-and-Ranches/Mares-Nest-2008/14057120_CWgAe#1034922692_KazHd

But they aren't showing up in the smart gallery. :-(
JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
"Chance favors the prepared mind." ~ Ansel Adams
"Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett

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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 5, 2010
    Hi JC,

    If you added the keywords to the photos after creating the smart gallery, go back to the smart setting, click on refresh and re-save the settings. There's currently an issue and smart galleries may not update automatically with keywords involved. Sorry for any inconvenience.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    roletterolette Registered Users Posts: 223 Major grins
    edited October 5, 2010
    Known issue. I showed them how to reproduce it back on 4/1, but no fix still. Very frustrating.

    http://dgrin.com/showthread.php?t=158660

    Keyword-based smart galleries are broken and mostly useless in their current form.

    Jay
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    jcdilljcdill Registered Users Posts: 225 Major grins
    edited October 5, 2010
    rainforest1155 wrote: »
    Hi JC,

    If you added the keywords to the photos after creating the smart gallery, go back to the smart setting, click on refresh and re-save the settings. There's currently an issue and smart galleries may not update automatically with keywords involved.

    GRRRR. What is the ETA for fixing the automatic update? If you don't have an automatic update then the gallery isn't very smart!

    I'm also having a problem with some buttons not showing up, sometimes. For example, I don't see a "refresh" button for smart gallery settings - I'm assuming this button is created using javascript. (Am I right?) Also, if I try to do bulk changes of keywords I don't get a "preview" button. This is a sporadic problem, and it's very frustrating to have these tools work sometimes, and then have a button simply Not Appear other times. Can you please make these buttons in PLAIN TEXT so that if the tool is present on my screen the button is a LINK, there on my screen? If you want it all buttonized you can use javascript and CSS to make a button on top of the plain text html link, hiding the plain text html link when javascript is working in the users browser.
    JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
    "Chance favors the prepared mind." ~ Ansel Adams
    "Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 5, 2010
    Sorry folks, I am working on this. I know that it seems easy to fix. But there is more to it. We will get it fixed as soon as we can.
    SmugMug Support Hero
    http://help.smugmug.com
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    jcdilljcdill Registered Users Posts: 225 Major grins
    edited October 5, 2010
    rolette wrote: »
    Known issue. I showed them how to reproduce it back on 4/1, but no fix still. Very frustrating.

    http://dgrin.com/showthread.php?t=158660

    Keyword-based smart galleries are broken and mostly useless in their current form.

    Jay

    Jay, thanks for the link to the other thread. It really helps to know the history of the problem!
    JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
    "Chance favors the prepared mind." ~ Ansel Adams
    "Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett
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    BigBubbaBigBubba Registered Users Posts: 15 Big grins
    edited October 7, 2010
    rolette wrote: »
    Known issue. I showed them how to reproduce it back on 4/1, but no fix still. Very frustrating.
    http://dgrin.com/showthread.php?t=158660

    Keyword-based smart galleries are broken and mostly useless in their current form.

    Jay
    6 months to fix any issue is very disappointing. I am a new customer that just paid for SmugMug and I am very surprised this is not fixed. Does every major issue take 6 months to fix? It sounds like they didn't even test smart galleries and should never have released them in this current state?
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    jcdilljcdill Registered Users Posts: 225 Major grins
    edited October 22, 2010
    docwalker wrote: »
    Sorry folks, I am working on this. I know that it seems easy to fix. But there is more to it. We will get it fixed as soon as we can.

    Since it doesn't do what it's supposed to do, why don't you disable the option to create a smart gallery, until you can actually fix it? Or at the VERY LEAST put a warning in the dialog to create a smart gallery (and in the help text), warning people that it only works with the photos you have already uploaded, and that it (currently) doesn't work with photos you upload after creating the "smart" gallery. It's extremely frustrating that I put a significant amount of time into redesigning my site based on using smart galleries, only to find that they don't really work.
    JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
    "Chance favors the prepared mind." ~ Ansel Adams
    "Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett
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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited October 22, 2010
    jcdill wrote: »
    Since it doesn't do what it's supposed to do, why don't you disable the option to create a smart gallery, until you can actually fix it? Or at the VERY LEAST put a warning in the dialog to create a smart gallery (and in the help text), warning people that it only works with the photos you have already uploaded, and that it (currently) doesn't work with photos you upload after creating the "smart" gallery. It's extremely frustrating that I put a significant amount of time into redesigning my site based on using smart galleries, only to find that they don't really work.
    I'm not defending the current implementation (which does seem to be busted), but are you aware that you can work-around it, by resaving a given smart galleries rules after you've uploaded new photos? That will cause it to regenerate the list of photos in the smart gallery.
    --John
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