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help with gallery slideshow

AdamOphotoAdamOphoto Registered Users Posts: 19 Big grins
edited August 18, 2010 in SmugMug Support
I have my galleries set up as smugmug style, and everything is sretchy. When I click on the slideshow button myself in any of my galleries, everything shows up perfect. My parents in california, however, get an image that is too large for their monitor. The bottom of the image is cut off. They claim it is the exact size as if they just clicked on "Xlarge" They have the issue on Intenet explorer 8 on their PC laptop, but not while using google chrome on another laptop. I am on a mac using Firefox 3.6.8 and have no issues at all.
Whats wrong? Can I fix this?
- AdamO

http://www.adamoneill.com

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    zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited August 8, 2010
    Hi Adam, I was thinking that maybe your parents have their FF browser zoomed in too far. That would explain why it is too large to see. Perhaps clicking View > Zoom > Zoom Out would solve the problem?
    Zac Williams
    Support Hero
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    AdamOphotoAdamOphoto Registered Users Posts: 19 Big grins
    edited August 8, 2010
    zacHer0 wrote: »
    Hi Adam, I was thinking that maybe your parents have their FF browser zoomed in too far. That would explain why it is too large to see. Perhaps clicking View > Zoom > Zoom Out would solve the problem?

    FF browser? As in firefox? they are using Internet explorer 8.0
    - AdamO

    http://www.adamoneill.com
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    hoffmcshoffmcs Registered Users Posts: 125 Major grins
    edited August 8, 2010
    Try having them press Ctrl-0 to reset the zoom level. Another way to do it is from the Page menu in IE, go to Zoom and select 100%. It works in both Firefox and Internet Explorer.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 8, 2010
    Yes, I do suspect they have their browser zoom set high.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    BigRedBigRed Registered Users Posts: 288 Major grins
    edited August 10, 2010
    Andy wrote: »
    Yes, I do suspect they have their browser zoom set high.

    This may be related: I posed a similar question here and the helpdesk is currently working the case.

    (BTW, I don't see the full-screen slideshow magnification affected by the browser zoom setting. But I'm definitely at 100%.)
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
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    AdamOphotoAdamOphoto Registered Users Posts: 19 Big grins
    edited August 10, 2010
    not the zoom
    BigRed wrote: »
    This may be related: I posed a similar question here and the helpdesk is currently working the case.

    (BTW, I don't see the full-screen slideshow magnification affected by the browser zoom setting. But I'm definitely at 100%.)

    BigRed, i'm having the problem with vertical and landscape images, please let me know what you learn, or pass along my info as well? thanks
    I checked with the parents, everything was set to 100%. I did from snooping on my own, and found that it happens to me too, on my firefox browser, and my wifes IE 8 browser as well. I watched my slideshow and clicked on different images, clicking into the slideshow more than once. Some images are shown in full, others are zoomed in way too far. When i clicked out of the slideshow, then back in, DIFFERENT images were too zoomed in, and some of the previous zoomed images were just fine. Smugmug programming glitch?

    Also happening on my other website, http://www.adamopetphotos.com/portfolio/pets
    - AdamO

    http://www.adamoneill.com
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    BigRedBigRed Registered Users Posts: 288 Major grins
    edited August 11, 2010
    Full Screen Slideshow Truncating Images
    AdamOphoto wrote: »
    BigRed, i'm having the problem with vertical and landscape images, please let me know what you learn, or pass along my info as well? thanks
    I checked with the parents, everything was set to 100%. I did from snooping on my own, and found that it happens to me too, on my firefox browser, and my wifes IE 8 browser as well. I watched my slideshow and clicked on different images, clicking into the slideshow more than once. Some images are shown in full, others are zoomed in way too far. When i clicked out of the slideshow, then back in, DIFFERENT images were too zoomed in, and some of the previous zoomed images were just fine. Smugmug programming glitch?

    Also happening on my other website, http://www.adamopetphotos.com/portfolio/pets

    Status Update: I submitted screenshots to the helpdesk last night, and the bug doctors are on the case. The image truncation appears to have something to do with the size of the monitor and the size of the images. It occurs on my 22" monitor, but not on my 15" laptop.
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
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    AdamOphotoAdamOphoto Registered Users Posts: 19 Big grins
    edited August 12, 2010
    BigRed wrote: »
    Status Update: I submitted screenshots to the helpdesk last night, and the bug doctors are on the case. The image truncation appears to have something to do with the size of the monitor and the size of the images. It occurs on my 22" monitor, but not on my 15" laptop.

    It occurs on my 17" laptop, my parent's 15" laptop, but not on my 24" cinema display that i plug my laptop into.
    - AdamO

    http://www.adamoneill.com
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    BigRedBigRed Registered Users Posts: 288 Major grins
    edited August 18, 2010
    AdamOphoto wrote: »
    It occurs on my 17" laptop, my parent's 15" laptop, but not on my 24" cinema display that i plug my laptop into.

    I haven't received a notification from the helpdesk, but it looks like this bug has been fixed:
    http://www.dgrin.com/showthread.php?t=175038&highlight=slideshow
    http://www.janicebrowne.com - Janice Browne Nature Art & Photography
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