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Support SmugMug Support Bug Reporting Bug with Smugmug gallery display

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Old Feb-17-2012, 03:20 PM
#1
jfriend is offline jfriend OP
Scripting dude-volunteer
Bug with Smugmug gallery display
Viewing in Chrome 17 on Windows/Vista. Any window size I pick for this gallery that isn't large enough to show all the photos on page one, causes an incomplete last row to be shown such that the viewer doesn't realize there are any more photos.

Note that these images are not the typical 3:2 aspect ratio. They are camera phone images 3265x1840 (almost 2:1).
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Last edited by jfriend; Feb-17-2012 at 03:33 PM.
Old Feb-17-2012, 03:38 PM
#2
Flounder is offline Flounder
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Hi John,

We are unable to replicate the problem. We've had folks with the same version of Chrome on Macs and PC's try it, and the gallery displays perfectly.

Here are a couple of examples:
http://screencast.com/t/ppj8E7XAsLUs
http://screencast.com/t/uoC4DxwFtS5

What are your exact steps that you are taking?

Does it happen each and every time you view that gallery?

Is it every gallery on your site, or just that one?

Lastly, what is your monitor resolution?

Looking forward to your reply,
Nick Wilson
SmugMug Support Hero
Old Feb-17-2012, 04:27 PM
#3
Andy is offline Andy
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I can't replicate either, Chrome latest on Win Vista :(
Old Feb-17-2012, 04:38 PM
#4
jfriend is offline jfriend OP
Scripting dude-volunteer
Quote:
Originally Posted by Andy View Post
I can't replicate either, Chrome latest on Win Vista :(
I can no longer replicate it either. It was that way for several hours earlier this afternoon on a couple computers. It was a real bug, but isn't acting up now.
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Old Feb-19-2012, 01:10 AM
#5
rainforest1155 is offline rainforest1155
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Were you resizing your browser window when the issue showed or did it occur on its own when the gallery loaded? I just tried resizing Chrome on my Win7 to try to break it, but couldn't do so.
Are you on the very latest version of Chrome?
Might have been some caching / cookie issue that fixed itself?
If it happens again, try it in an incognito window to rule out cache / cookies.
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Old Feb-19-2012, 08:08 AM
#6
jfriend is offline jfriend OP
Scripting dude-volunteer
Quote:
Originally Posted by rainforest1155 View Post
Were you resizing your browser window when the issue showed or did it occur on its own when the gallery loaded? I just tried resizing Chrome on my Win7 to try to break it, but couldn't do so.
Are you on the very latest version of Chrome?
Might have been some caching / cookie issue that fixed itself?
If it happens again, try it in an incognito window to rule out cache / cookies.
I saw the issue and tried resizing the window and the problem would not go away. I don't know what triggered it in the first place. I am running the lastest Chrome v17.0.963.56 m. I was viewing the gallery while images were being uploaded to it if that could have messed it up somehow.
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Old Feb-20-2012, 04:04 AM
#7
rainforest1155 is offline rainforest1155
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Quote:
Originally Posted by jfriend View Post
I saw the issue and tried resizing the window and the problem would not go away. I don't know what triggered it in the first place. I am running the lastest Chrome v17.0.963.56 m. I was viewing the gallery while images were being uploaded to it if that could have messed it up somehow.
That sounds to me as if some part of the site, like javascript didn't load completely or failed otherwise.
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