SmugMug Bug Reporting Thread

1567911

Comments

  • DsweetDsweet Registered Users Posts: 81 Big grins
    edited December 9, 2008
    Andy wrote:
    Hello, please give me the exact keyword url on your site so I can check it out, thanks!

    You can use any keyword. An example is the keyword 'davis', which returns 9 images. Then, I click the slideshow button and the slideshow presents way more than 9 images, including images from galleries that are password protected.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited December 9, 2008
    Dsweet wrote:
    You can use any keyword. An example is the keyword 'davis', which returns 9 images. Then, I click the slideshow button and the slideshow presents way more than 9 images, including images from galleries that are password protected.
    what is your site? ear.gif
  • joie grljoie grl Registered Users Posts: 19 Big grins
    edited December 11, 2008
    problem sharing photos from gallery via email...
    I'm trying to share photos from one of my galleries with my family. After I preview the email and click send, it says their email addresses cannot be reached. But when I go to the sent link, it says they were sent??? I tried sharing the same email with myself, but I still have not received it in my inbox.

    Any ideas as to why this isn't working?

    thanks,
    Jo
    http://captured-passion.smugmug.com/
  • DsweetDsweet Registered Users Posts: 81 Big grins
    edited December 11, 2008
    ivar wrote:
    what is your site? ear.gif

    dsweet.smugmug.com
    I just checked and the bug is still there.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited December 11, 2008
    Dsweet wrote:
    dsweet.smugmug.com
    I just checked and the bug is still there.
    I get 34 results for the keyword 'davis', and also 34 images when I hit the slideshow button? ne_nau.gif
  • DsweetDsweet Registered Users Posts: 81 Big grins
    edited December 11, 2008
    ivar wrote:
    I get 34 results for the keyword 'davis', and also 34 images when I hit the slideshow button? ne_nau.gif

    9 are public and 25 are from password protected galleries.
    If I use Firefox, do not log in, and clear all private data then go to dsweet.smugmug.com, enter the site password and then do a keyword search on 'davis' there are 9 images returned. That is all anyone should be able to see without the protected gallery password.

    I am not sure if you are logged in as me (the owner) or not. If you are not then protected galleries are not working correctly either.
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 13, 2008
    New tools menu problem
    The tools menu does not act properly. When you open the menu and click on an option that has sub menus the menu collapses instead of opening the sub menu. This is non intuitive and annoying.
    See my gallery at http://www.dennismullen.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 13, 2008
    The tools menu does not act properly. When you open the menu and click on an option that has sub menus the menu collapses instead of opening the sub menu. This is non intuitive and annoying.
    Hi Dennis, can you be much more specific, with a link to where you're doing this, and exactly the steps your taking to make this problem happen for you?

    Also, what browser are you using?

    Thanks!
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 13, 2008
    Andy wrote:
    Hi Dennis, can you be much more specific, with a link to where you're doing this, and exactly the steps your taking to make this problem happen for you?

    Also, what browser are you using?

    Thanks!

    Hi Andy,

    I use Internet Explorer on a PC with Vista.

    When I go to rearrange my my pictures in a gallery, because the pictures go to the bottom of the gallery even though I don't want them to, see http://www.dgrin.com/showthread.php?t=112170&page=2, I click on the tools icon, glide down to the arrange choice and click on it. This causes the menu to close instead of opening the sub menu. I know if I just hover over the arrange choice the sub menu will open, but the normal way for windows to work is to click on the choice and this locks the menu open till you make your choice. Habit makes me click on the arrange choice and this causes the whole menu to close so I have to start over.

    http://www.dennismullen.com/gallery/3112001_6uQKL#292921725_q6s2G
    See my gallery at http://www.dennismullen.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 13, 2008
    Hi Andy,

    I use Internet Explorer on a PC with Vista.

    When I go to rearrange my my pictures in a gallery, because the pictures go to the bottom of the gallery even though I don't want them to, see http://www.dgrin.com/showthread.php?t=112170&page=2, I click on the tools icon, glide down to the arrange choice and click on it. This causes the menu to close instead of opening the sub menu. I know if I just hover over the arrange choice the sub menu will open, but the normal way for windows to work is to click on the choice and this locks the menu open till you make your choice. Habit makes me click on the arrange choice and this causes the whole menu to close so I have to start over.

    http://www.dennismullen.com/gallery/3112001_6uQKL#292921725_q6s2G
    Hi Dennis, it's not a bug - I realize you may not like it but this is the way this menu works. FWIW, our ceo mentioned it the other day, he doesn't like it either :) We'll see if it can be tweaked!
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited December 13, 2008
    Andy wrote:
    Hi Dennis, it's not a bug - I realize you may not like it but this is the way this menu works. FWIW, our ceo mentioned it the other day, he doesn't like it either :) We'll see if it can be tweaked!

    It's a bug to me, thanks for ignoring the arrange problem again as usual.

    Cheers,
    See my gallery at http://www.dennismullen.com
  • ashishpandeyashishpandey Registered Users Posts: 100 Big grins
    edited December 13, 2008
    When a gallery loads for the first time (smugmug style), the thumbnail of the current image does not have the style imgBorderOn set. Once I start navigating, the style is set properly. I wanted to set the border green for the current thumbnail, but seems I can never start off correctly with the above behaviour

    I don't know what photo is active, have to right arrow to next and back to see it

    Is this a bug or someone thought this out as a feature? ne_nau.gif

    At this point you can check any of my galleries for an example. The thumbnail border will become green only after you start navigating (happens with all browsers, whether or not I am logged in)

    I posted in cutomization forum here and a few others confirmed this bug

    Bump. Can I hope this to be in a list of fixes please?
    Ashish
    http://photography.ashishpandey.com
    smugmug ID: ashishpandey (but I prefer my domain URL above :D)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 14, 2008
    Bump. Can I hope this to be in a list of fixes please?
    Hello, we'll see - not sure if it's a bug or not. Stay tuned.
  • agalliaagallia Registered Users Posts: 541 Major grins
    edited December 14, 2008
    Andy wrote:
    Hello, we'll see - not sure if it's a bug or not. Stay tuned.
    Never considered it a bug. Seemed natural to assume the first pic was the one displayed.
    Acadiana Al
    Smugmug: Bayou Oaks Studio
    Blog: Journey to the Light
    "Serendipity...the faculty of making happy, unexpected discoveries by accident." .... Horace Walpole, 1754 (perhaps that 'lucky shot' wasn't really luck at all!)
  • ashishpandeyashishpandey Registered Users Posts: 100 Big grins
    edited December 14, 2008
    Andy wrote:
    Hello, we'll see - not sure if it's a bug or not. Stay tuned.
    Thanks Andy. At least I know someone has picked it for evaluation. Let's give your design team some time to think whether it makes sense. It makes sense to me to make it consistent.
    agallia wrote:
    Never considered it a bug. Seemed natural to assume the first pic was the one displayed.

    Really? Try opening this link and tell me what you feel mwink.gifhttp://photography.ashish-pragya.com/gallery/6462715_gEKoA#409914777_GFsQF

    The style is set as soon as you start to navigate, but it's not set initially. Based on the link I share, you will never know where you have started from. Is there a reason why we would like to keep it this way?
    Ashish
    http://photography.ashishpandey.com
    smugmug ID: ashishpandey (but I prefer my domain URL above :D)
  • agalliaagallia Registered Users Posts: 541 Major grins
    edited December 14, 2008
    Thanks Andy. At least I know someone has picked it for evaluation. Let's give your design team some time to think whether it makes sense. It makes sense to me to make it consistent.



    Really? Try opening this link and tell me what you feel mwink.gifhttp://photography.ashish-pragya.com/gallery/6462715_gEKoA#409914777_GFsQF

    The style is set as soon as you start to navigate, but it's not set initially. Based on the link I share, you will never know where you have started from. Is there a reason why we would like to keep it this way?
    Obviously, it does cause a problem for those of you who choose to beautifully customize your sites. And since that is the case for a great many Smugmuggers, I can see your point and it is valid. I am sure the SM team will wisely address the problem. My comment was simply from my point of view as a casual SM user. Have a great day!
    Acadiana Al
    Smugmug: Bayou Oaks Studio
    Blog: Journey to the Light
    "Serendipity...the faculty of making happy, unexpected discoveries by accident." .... Horace Walpole, 1754 (perhaps that 'lucky shot' wasn't really luck at all!)
  • ashishpandeyashishpandey Registered Users Posts: 100 Big grins
    edited December 14, 2008
    agallia wrote:
    Obviously, it does cause a problem for those of you who choose to beautifully customize your sites

    I don't think it has anything to with customization. The default Smugmug display style already has the highlight feature, though the border goes white instead of the green on my customization

    example: http://www.smugmug.com/gallery/6462715_gEKoA/1/409914777_GFsQF#409914777_GFsQF
    If you see this in SmugMug style, you will notice that the border on selected image's thumb will become white once you start navigating

    It's not even about my galleries. You can see this in action is one of your galleries too: http://www.smugmug.com/gallery/6008761_bSzdP#377342442_WFWE2

    I am not so adament on calling it a bug and will be happy to call it an inconsistency if people prefer so rolleyes1.gif. However, being an IT professional myself, I think this is more of an oversight on the developers part rather than being by design
    Ashish
    http://photography.ashishpandey.com
    smugmug ID: ashishpandey (but I prefer my domain URL above :D)
  • agalliaagallia Registered Users Posts: 541 Major grins
    edited December 14, 2008
    I don't think it has anything to with customization. The default Smugmug display style already has the highlight feature, though the border goes white instead of the green on my customization

    example: http://www.smugmug.com/gallery/6462715_gEKoA/1/409914777_GFsQF#409914777_GFsQF
    If you see this in SmugMug style, you will notice that the border on selected image's thumb will become white once you start navigating

    It's not even about my galleries. You can see this in action is one of your galleries too: http://www.smugmug.com/gallery/6008761_bSzdP#377342442_WFWE2

    I am not so adament on calling it a bug and will be happy to call it an inconsistency if people prefer so rolleyes1.gif. However, being an IT professional myself, I think this is more of an oversight on the developers part rather than being by design
    Okay, I see your point. When the gallery link also includes a specific photo ID and is not default blank, there is no highlight indication in the displayed thumbs to show which/where it is. Yes, this is surely something that should be fixed. Good point...thanks for clarification.
    Acadiana Al
    Smugmug: Bayou Oaks Studio
    Blog: Journey to the Light
    "Serendipity...the faculty of making happy, unexpected discoveries by accident." .... Horace Walpole, 1754 (perhaps that 'lucky shot' wasn't really luck at all!)
  • AllenAllen Registered Users Posts: 10,010 Major grins
    edited December 14, 2008
    "Homepage Tools" button
    If your galleries/category box is hidden in the control panel under the
    homepage tab the "Gallery Categories" selection is not under the "homepage
    tool" dropdown. It's only there if the box is active.

    This makes it very difficult to set the sort by recent to position if the box is
    hidden and that is needed for sorting any category or sub-cat page. In the
    control panel the sort toggle doesn't exist so have to move out to the
    homepage, set the sort and move back.

    Add the "Gallery Categories" selection to the "homepage tool" dropdown even
    if the box is hidden.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • RoundAmericaRoundAmerica Registered Users Posts: 34 Big grins
    edited December 15, 2008
    Sharegroups Recently Visited Text won't go away
    I am as new as they come, so this could be operator error. If so, I apologize in advance.

    I began customizing my site today, and I thought Sharegroups might be wirthwhile to add a third level of categorization. I changed my mind when I saw Sharegroups Last Visited: Mississippi occupying prime real estate on the home page. So, I deleted the one Sharegroup I had set up.

    But the text lives on. See http://roundamerica.smugmug.com/

    I am using IE 7.

    When I click on "Sharegroups" in the Control Panel, it says I have none (as it should.)

    This shows up even on Visitor View.

    Is this a bug, or do I need to do something to make it go away?
    Bill
    Round America
    SmugMug Site: http://www.roundamerica.smugmug.com
    Trip Site: http://www.roundamerica.com
    Travel & Tour Site: http://www.roundamerica.us
  • ashishpandeyashishpandey Registered Users Posts: 100 Big grins
    edited December 15, 2008
    Is this a bug, or do I need to do something to make it go away?

    Try clearing your browser cache (or easier to open in another browser). I don't see it. It's most likely something sitting in your cache
    Ashish
    http://photography.ashishpandey.com
    smugmug ID: ashishpandey (but I prefer my domain URL above :D)
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited December 15, 2008
    Try clearing your browser cache (or easier to open in another browser). I don't see it. It's most likely something sitting in your cache
    No, It's a cookie thing; Used sharegroups show up on your homepage for a week after the last time it was used; I'm not sure how this works for deleted sharegroups to be honest, but I'll have a look and see what's going on thumb.gif
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited December 15, 2008
    Please fix the slideshow so that it will still display and NOT use 100% of your CPU if the splash image is not correct. Good defensive coding techniques should still be able to display the slideshow and not gobble up your Windows CPU just because the splash image URL is incorrect.

    Here's the latest customer victim of such a behavior in the slideshow.
    --John
    HomepagePopular
    JFriend's javascript customizationsSecrets for getting fast answers on Dgrin
    Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2008
    jfriend wrote:
    Please fix the slideshow so that it will still display and NOT use 100% of your CPU if the splash image is not correct. Good defensive coding techniques should still be able to display the slideshow and not gobble up your Windows CPU just because the splash image URL is incorrect.

    Here's the latest customer victim of such a behavior in the slideshow.
    Hi John - both Shizam and {JT} know about this from your prior emails to us. It's on the list of repairs, John, thanks!
  • RoundAmericaRoundAmerica Registered Users Posts: 34 Big grins
    edited December 15, 2008
    Neither Clearing Cache or Deleting Cookies resolved Issue
    ivar wrote:
    No, It's a cookie thing; Used sharegroups show up on your homepage for a week after the last time it was used; I'm not sure how this works for deleted sharegroups to be honest, but I'll have a look and see what's going on thumb.gif


    Thank you both for your responses.

    I had tried clearing my cache. No luck. I hadn't deleted cookies. I did so just now, but it's still there.

    I'm glad I'm the only one who sees it.
    Bill
    Round America
    SmugMug Site: http://www.roundamerica.smugmug.com
    Trip Site: http://www.roundamerica.com
    Travel & Tour Site: http://www.roundamerica.us
  • RoundAmericaRoundAmerica Registered Users Posts: 34 Big grins
    edited December 15, 2008
    Unwanted text is gone after rebooting
    Thank you both for your responses.

    I had tried clearing my cache. No luck. I hadn't deleted cookies. I did so just now, but it's still there.

    I'm glad I'm the only one who sees it.

    I took my laptop home, and when I rebooted, the unwanted text is gone.

    Just thought you should know to try rebooting after clearing cache and clearing cookies.
    Bill
    Round America
    SmugMug Site: http://www.roundamerica.smugmug.com
    Trip Site: http://www.roundamerica.com
    Travel & Tour Site: http://www.roundamerica.us
  • dlplumerdlplumer Registered Users Posts: 8,081 Major grins
    edited December 15, 2008
    SmugMug Galleries not loading
    My SmugMug site is not loading galleries.

    Thanks,

    Dan
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2008
    dlplumer wrote:
    My SmugMug site is not loading galleries.

    Thanks,

    Dan
    Hey Dan, sorry! SmugMug is up and going fine - this gallery http://dlplumer.smugmug.com/gallery/5576599_HmJoP#437395394_hJYQx loads instantly - can you please tell us more? What browser are you using? Can you see other sites? Other SmugMug galleries? Exactly what happens when you try, and the site doesn't load?
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited December 17, 2008
    HTML bug
    This appears to be a bug in the HTML generation for the homepage which can cause a duplicate object ID to be used.

    When a gallery appears as a featured gallery, and the homepage is set to display galleries, not categories, you will get a duplicate div ID defined in the page in this part of the HTML for the display of a gallery thumb:



    The exact same HTML will appear in both the featuredBox and the galleriesBox. Since an ID is only supposed to be used once per page, this is technically an HTML error and makes it unreliable to use that ID with CSS rules. This does not occur if you are displaying by category.

    The same issue happens for this part of the thumb HTML too:



    Found when doing HTMLTidy on someone else's page who had other problems.

    --John
    HomepagePopular
    JFriend's javascript customizationsSecrets for getting fast answers on Dgrin
    Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 17, 2008
    jfriend wrote:
    This appears to be a bug in the HTML generation for the homepage which can cause a duplicate object ID to be used.
    Hi John, thanks - the bug men will check it out!
This discussion has been closed.