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View Full Version : july 2nd "We're having some temporary difficulties..."

natephoto
Jul-02-2008, 03:46 PM
smugmug's back to normal.. :D

so what happened today?

(post edited)
natephoto
Jul-02-2008, 03:53 PM
okay, no not really.. still not working. :dunno
Andy
Jul-02-2008, 03:55 PM
Our engineers are working on some things right now, hang in there and we appreciate your patience. There may be some site issues for a little bit this evening, and we may be in read-only mode for a little while.
Andy
Jul-02-2008, 04:05 PM
Update Here
http://smugmug.wordpress.com/
Tdcompton
Jul-02-2008, 04:46 PM
Any idea at all when it will be back up?
MikeMcAČ
Jul-02-2008, 04:52 PM
Does "Read Only" mean no sales on Pro accounts?
Andy
Jul-02-2008, 05:07 PM
Does "Read Only" mean no sales on Pro accounts?
Yes. It's Viewing Only. We'll be back to normal shortly!
DJKennedy
Jul-02-2008, 06:50 PM
Yes. It's Viewing Only. We'll be back to normal shortly!

Took 3 attempts to upload the same photo...related to tonights issues?

Originally, the first two attempts had a '-' in the filename but then I renamed the file to remove it but still took two attempts.
rharodigital
Jul-02-2008, 06:55 PM
I'm uploading photos to a gallery and the "checking your photo" takes an eternity.
DJKennedy
Jul-02-2008, 06:56 PM
I'm uploading photos to a gallery and the "checking your photo" takes an eternity.

Same here - I was just about to add this issue when I saw you already had done so.

Derek

EDIT: taking a minute to finish checking the file after upload, first upload failed, second - failed...

Message: upload problem: DB insert is the error msg I get in the log
paullantz
Jul-02-2008, 06:59 PM
Is there a problem tonight with uploads.
I uploaded pictures before there was an indicated problem (message showing at top of page)
Now cannot upload.
I use drag and drop, the byte counter goes on to the full file size but then nothing happens and eventually shows message nothing received.
Andy
Jul-02-2008, 06:59 PM
Same here - I was just about to add this issue when I saw you already had done so.

Derek
yeah i'm sure it's related. Hang in there, guys.
wasigan
Jul-02-2008, 07:20 PM
Hi,

Can anyone tell me why some photos I'm uploading are not showing up in the gallery? First time I've had this happen - and coincidentally I did a disk defrag and file compression yesterday. :scratch

I tried uploading several images (one was 1.5 meg and one was 3.4 meg) using the Simple uploader. The bar said they were uploading, then a long(er than usual) while later it said Upload Complete. But they didn't show in my gallery. Too large a file?

thanks!
Lori
Slinky0390
Jul-02-2008, 07:30 PM
Hi, I've recently been having a problem with my lightroom uploader so I used the java one and it says that the photos were uploaded, but nothing has been added to any of my galleries, any ideas?
Tdcompton
Jul-02-2008, 07:31 PM
I had the same result... I'll have to do it all over again tomorrow... :hang

But I guess it happens...
duren
Jul-02-2008, 07:35 PM
me too!

Hi, I've recently been having a problem with my lightroom uploader so I used the java one and it says that the photos were uploaded, but nothing has been added to any of my galleries, any ideas?
gluwater
Jul-02-2008, 07:37 PM
Hi, I've recently been having a problem with my lightroom uploader so I used the java one and it says that the photos were uploaded, but nothing has been added to any of my galleries, any ideas?
Go to your Control Panel>Stats>view log to wee if there was an error. Tonight there was an error on upload and SmugMug's aware of this at the moment.

Try the Olde Faithful uploader, it's the one at the bottom of the list and see if that works for you.
gluwater
Jul-02-2008, 07:40 PM
me too!
They're aware of the problem....stay tuned
philipw
Jul-02-2008, 07:40 PM
Not sure what's going on, but I'm have huge problems uploading today. I've used a couple of different uploading methods, including MacDaddy and Simple on the Mac, and I used Simple on Windows. I'm getting some images in the galleries using MacDaddy, and with Simple on both platforms, I'm not getting anything to upload even though it tells me they're uploading. I even tried using the retired Drag & Drop, which I used to use all the time without a hitch, and it just stopped uploading after the first image uploaded. Not sure what's going on here, but I hope it can be resolved quickly.

Philip
photowinz
Jul-02-2008, 07:48 PM
Same Problem Here!
Also, uploader (all of them) stalls for a long time. Say I'm uploading three 4mb jpgs. First one uploads and then everything stalls for about 5 minutes. Then next one uploads, and same stall. Then again. After 15 minutes all three photos finally upload, but now they aren't showing up.
itsaduck
Jul-02-2008, 07:49 PM
Whew, I thought it was me. It goes along with the day I'm having though so I think I'll go to bed.
Andy
Jul-02-2008, 07:52 PM
Folks, our Engineers are working on the uploading. Hang in there and sorry for the hassle.
edmaine
Jul-02-2008, 08:06 PM
Folks, our Engineers are working on the uploading. Hang in there and sorry for the hassle.



Thanks Andy!
I got the same issue too! "Message: upload problem: DB insert "

Please keep us posted so we can resume our uploading once again!
com3
Jul-02-2008, 08:10 PM
heh...i musta caught it between blowedups. i started to upload (drag and drop) and it told me "ACK!" i get that now and again, but usually only when uploading a couple hundred megs at a time... so i tried again... "DOUBLE ACK!" so i refresh the drag-n-dropper only to get the "temp difficulties..."

and...as i was typing this, i refreshed again...and it worked...

//me sees if i can buy a print really quick..
DJKennedy
Jul-02-2008, 08:18 PM
heh...i musta caught it between blowedups. i started to upload (drag and drop) and it told me "ACK!" i get that now and again, but usually only when uploading a couple hundred megs at a time... so i tried again... "DOUBLE ACK!" so i refresh the drag-n-dropper only to get the "temp difficulties..."

and...as i was typing this, i refreshed again...and it worked...

//me sees if i can buy a print really quick..

Yeah I am finally able to upload, but the file is continually processing the image. :cry
Andy
Jul-02-2008, 08:21 PM
Yeah I am finally able to upload, but the file is continually processing the image. :cry
If you guys'll wait a tiny bit Don's got the problem almost fixed I think. Hang in there please.
DJKennedy
Jul-02-2008, 08:25 PM
If you guys'll wait a tiny bit Don's got the problem almost fixed I think. Hang in there please.

Might be fixed now Andy.

I decided to NOT wait any longer for the image to process and re uploaded - uploaded fast (as in normally), and processed fast (normally). The other image was still processing but I deleted it.

Derek
com3
Jul-02-2008, 08:46 PM
Yeah I am finally able to upload, but the file is continually processing the image. :cry


it took almost 8 weeks for it to finally process the image, but it worked eventually. :clap all i needed was that ONE image to be done, so i'm happy.
DJKennedy
Jul-02-2008, 08:52 PM
If you guys'll wait a tiny bit Don's got the problem almost fixed I think. Hang in there please.


Seems I have some ghost files hanging around my recent photos gallery...even after deleting one file, it shows something in the thumb nail area in the recent photos gallery. Odd. I cant seem to clean up the issue myself...

Derek

:dunno