My video clips don't play on my album pages

[alohadonna]

I have spent some time today with a Microsoft tech trying to figure out why my video clips will not play on the smugmug album pages. I have a duly installed Adobe Flash Player (the smugmug tech's suggestion). The Adobe flash player works in other venues. I have Norton but it doesn't inhibit the function of the other venues of video. What is going on? (I am NOT a very computer savvy person. Just a Hawaii Grandmother who loves to share the pics of the grandchildren)
Any ideas How I can get my smugmug video clips to work? (I tried to use Foxfire to see if the problem was limited to Windows and it wasn't.

[DavidTO]

alohadonna,

I've moved this to SmugMug support, where you'll get better/faster help. :D

[phototristan]

I have spent some time today with a Microsoft tech trying to figure out why my video clips will not play on the smugmug album pages. I have a duly installed Adobe Flash Player (the smugmug tech's suggestion). The Adobe flash player works in other venues. I have Norton but it doesn't inhibit the function of the other venues of video. What is going on? (I am NOT a very computer savvy person. Just a Hawaii Grandmother who loves to share the pics of the grandchildren)
Any ideas How I can get my smugmug video clips to work? (I tried to use Foxfire to see if the problem was limited to Windows and it wasn't.

Hi,

Could you email us at help@smugmug.com ?

We may need to view your gallery with the videos in it so that we can delve into this issue further for you.

Generally, you want to make sure that you have the latest version of Adobe Flash which you can get via:

http://www.adobe.com/go/getflashplayer

Also, if you have a firewall or any security applications, you'll want to put in an allow for smugmug.com which typically looks something like:

*.smugmug.com